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ServiceNow Integration Hub Reviews & Product Details

ServiceNow Integration Hub Overview

What is ServiceNow Integration Hub?

Integrate ServiceNow workflows quickly. Reduce costs, complexity, and risk as you simplify automation throughout the enterprise. Accelerate workflow connectivity across any system.

ServiceNow Integration Hub Details
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Product Description

Integrate ServiceNow workflows quickly. Reduce costs, complexity, and risk as you simplify automation throughout the enterprise. Accelerate workflow connectivity across any system.


Seller Details
Seller
ServiceNow
Ownership
NYSE:NOW
Year Founded
2004
HQ Location
Santa Clara, CA
Total Revenue (USD mm)
$7,240
Twitter
@servicenow
50,133 Twitter followers
LinkedIn® Page
www.linkedin.com
26,371 employees on LinkedIn®
Description

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Recent ServiceNow Integration Hub Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Way better to integrate."
Usability and easy development due to predefined functions. Best part is Connection & Credentials which help in maintaining the connections for di...
KU
Kalyani U.Enterprise (> 1000 emp.)
4.5 out of 5
"My Integration Hub Experience"
I like the way it helps in integrating the third-party tools and make the API calls and reduce manual effort by automating them.
Madala Chaitanya K.
MK
Madala Chaitanya K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy Automation of integration"
It helps to reduce the cost, complexity, and risk to simplify the automation process. Automate integration helps us to use ServiceNow flow designer...
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ServiceNow Now Platform
Part of ServiceNow Now Platform Productivity Bundle
ServiceNow IT Service Management
ServiceNow App Engine
ServiceNow Customer Service Management
ServiceNow IT Asset Management
ServiceNow Strategic Portfolio Management
ServiceNow Software Asset Management

This product is part of a Product Suite, meaning that it can be used with a group of additional products to solve a broader business need.

ServiceNow Integration Hub Media

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15 ServiceNow Integration Hub Reviews

4.7 out of 5
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15 ServiceNow Integration Hub Reviews
4.7 out of 5
Write a ReviewWrite a Review
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15 ServiceNow Integration Hub Reviews
4.7 out of 5

ServiceNow Integration Hub Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ServiceNow Integration HubQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Semiconductors
AS
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ServiceNow Integration Hub?

Usability and easy development due to predefined functions.

Best part is Connection & Credentials which help in maintaining the connections for different instances. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

Reverting the version of flows looks uneasy and Comparision with other instance. Minor known problems in flow designer.

This could have been better if it was similar like workflow versions. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

- Credential maintenance based on production and Non Production instance

- No scripting to rest messages is required

- Most lovely JSON Parser and few spokes which helps a lot

- Using the flows made easy due to data pillers and predefined functionalities Review collected by and hosted on G2.com.

Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Integration Hub?

I like the way it helps in integrating the third-party tools and make the API calls and reduce manual effort by automating them. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

It's sometimes tough to identify the inbound logs which we receive. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

It's helping in User's access to various applications by AD groups additions/ Ansible automations etc Review collected by and hosted on G2.com.

Madala Chaitanya K.
MK
ServiceNow System Admin
Consulting
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about ServiceNow Integration Hub?

It helps to reduce the cost, complexity, and risk to simplify the automation process. Automate integration helps us to use ServiceNow flow designer or custom-develop integration. it enables third-party APIs as part of the flow when a specific event triggers in ServiceNow. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

As of now, I like anything everything in ServiceNow Integration Hub. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

Using Integration Hub, we can join service from one env to another env for customers. We integrate and configure Bi-directional REST API integration for two ServiceNow instances. Review collected by and hosted on G2.com.

rohan p.
RP
Cold Form Steel Detailer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about ServiceNow Integration Hub?

When using integration hub with flow designer,it's easy to integrate other systems with servicenow Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

Each and every feature in integration hub is working beyond making it easy to integrate campare to previous approch Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

Data transfer to and from servicenow Review collected by and hosted on G2.com.

Pablo Valentinuzzi V.
PV
ServiceNow Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ServiceNow Integration Hub?

It's the easiest way to put hands over integrations and make the work works for you. The perfect plugin to integrate a lot of environments using ServiceNow as a container to work with all in only one place, with no more than 10 actions. Quick implementation process, totally clear and efficient. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

Sometimes the documentation is not totally completed because it's a completely new process and depends on every customer and the integration that they want to connect. Based on that, the system shows errors with the same message being not specific on what is the real issue and making the debugging process a little bit complex in relation to other integration process Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

IntegrationHub has provided me with the tools to join services such as Azure DevOps, Azure AD, Salesforce, and other work environments of customers, benefiting in the delivery of quality and reliability of development in my products. Review collected by and hosted on G2.com.

Rajwant P.
RP
Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ServiceNow Integration Hub?

Ui is very user friendly. We can easily integrate third party app as per requirement.it has great features to interact with external plateform l. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

I don't see any dislike as of now.latency can be improved. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

Integration hub provide tool so we join service as Azure Devops and other work env for customer. Review collected by and hosted on G2.com.

Subhashree P.
SP
Process and Control Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about ServiceNow Integration Hub?

It helps to keep information in user friendly manner and provides statistics Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

Nothing that I dislike as of now for Servicenow Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

It helps to integrate and provide statistical date to be used for reporting Review collected by and hosted on G2.com.

Ankesh T.
AT
Programmer Analyst (Snow Developer)
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ServiceNow Integration Hub?

Integration hub UI is very simple to use. There are various core activities inflows and actions where you can integrate with third-party software as per business needs. user creation automation is there. Through E-bonding you can configure integrate Bi-direction rest API. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

latency can be improved. Separate modules for different spokes can be made. Provide back-up for different integration of third-party software. Knowledge articles for different spokes made be available. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

Through Core activities we integrate and configured Bi-directional REST API integration of two ServiceNow. we used Teams spoke for integration. we utilize Post messages and ServiceNow incident, problem, and change record details spoke communications channels. okta integration through integration hub. monitor the different synchronized processes. Review collected by and hosted on G2.com.

Joshua S.
JS
Senior End User Support Technician
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Integration Hub?

The UI for this program is well laid out and does allow some customization for users depending on your business needs. I especially like being able to save my KB articles directly into the UI and not have to save them as external bookmarks in my browser.Also the intergrated chat funciton is a great addition to use for those who prefer to type out thier support over a phone call with a user. The dashboards can be compliated or simple depending on your needs, for us the dashbaords have allowed my techs to create a better work flow and environment that they find inviting to be able to see all thier work at a glance without needs to navigate multiple screens or tabs to find all the infoamtion they need. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

Not having a dark mode available is my one dislike. Working from home and various hours, I would like to change the UI to show a Dark mode option. Dashboards cannot be exported correctly into Excel to create reports for my managers to digest the raw data into data more concisely and user-friendly. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow Integration Hub:

Small scale or large scale, this program will fill all of your ticketing needs. Plus, the integrated Chat feature is great for those who like to maintain an online presence and maintain and track call logs and ticket work from other inputs. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

By using ServiceNow, we have been able to gather information on our techs tickets and see where our data lacks functionality and thus have had meetings where we are creating better avenues to capture and improve this information for future skill-building exercises. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ServiceNow Integration Hub?

The best thing i like about is that in the flow designer part we can esily connected oyt automated piece of work with third party apps for end user query and other requests and for better customer experience. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

The thing I dislike is that more and more integrations should be enabled and there should be an inbuilt system configuration for integrating with a click and thereby avoiding max configuration Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow Integration Hub:

A best tool with enhanced features for a better customer experience. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

With integration, I am integrating the flow designer with third-party apps so that the users can place their requests from third-party apps and thereby their requests can be resolved also their tasks and incidents updates are automatically shared with them with ease without manually indicating them. Review collected by and hosted on G2.com.

Piyush V.
PV
Systems Engineer - Backend Development
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Integration Hub?

Its features to interact with external platform Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

I dont have any dislike as of now, will update if found Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow Integration Hub:

I highly recommend SNOW to all developers for integrating various tools such as Teams, Jira and many more. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

Helps in process and business automation Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ServiceNow Integration Hub?

it enables integrate with third-party applications. make use of external authentication system, create incidents with external applications etc etc. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

I didn't find anything that is to be disliked, all is good!, Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

the fact of integrating with other applications, and to automate the process by enabling various spokes Review collected by and hosted on G2.com.

Rafael A.
RA
ServiceNow Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about ServiceNow Integration Hub?

Have Spokes a lot for Very subjects and app to integrate Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

The code is not accessible to extend a spoke Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

Integrate with sftp, Azure, teams and more os Very easy. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Integration Hub?

The best options are - Password Reset Automation and policy management Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

As far as I know there is no option to backup your Flow. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow Integration Hub:

It is the best investment and the best way to automate HR tasks. Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

I solve the problem of having one individual manually triggering the tasks. This way we can use the resource for other projects. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Integration Hub?

ease of use, seamless frontend visual experience, connection across apps from different companies Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

I can't think of much that I dislike,I like the fact that the professional version connects to Okta in the background Review collected by and hosted on G2.com.

What problems is ServiceNow Integration Hub solving and how is that benefiting you?

Offering more flexibility to current Okta customers from an integration point of view Review collected by and hosted on G2.com.