84 Keepit Reviews
Overall Review Sentiment for Keepit
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Keepit is a solid backup solution that paves over all the gaps native Microsoft O365 backup leaves behind. You can backup your Office 365 Suite (Exchange, Sharepoint, OneDrive) incrementally and keep as much of it as you like since they throw unlimited storage at you. Setting up the jobs is easy as well, with a few clicks inside your O365 admin console and away you go, with an intuitive interface enough interface that populates within an hour or two from sign-up. Support has been good as well, and are very responsive, i.e. you'll usually get an answer in a couple of hours if you write in. If and when you do have to restore anything from backup, the options for outputting said recovery data are flexible-- I believe I've been presented with the option to restore an entire mailbox to a point-in-time, recover just a selection of mailbox/onedrive/sharepoint items, to generating a .PST and downloading it locally for safekeeping-- awesome! Oh, and for what it does, the price is very keen. You won't have to haggle with managers or owners to justify Keepit's implementation. Very good product from a world-class company. Review collected by and hosted on G2.com.
The only problems I've come across are in the somewhat Byzantine ordering and renewal process as an MSP. Maybe it's just me, but I seemed to have to communicate quite a lot back and forth with an inside sales rep to renew for a year, which, after all that, ended up happening automatically anyway, so I'm not sure why we had to fuss. Review collected by and hosted on G2.com.
After initially using KeepIT purely for O365 backups, we have since used it to backup other SaaS solutions aswell. Being able to regularly backup our SaaS applications is very useful for both distaster recovery and for simple restore scenarios aswell. It is very simple to setup backups as required and just as simple when restoring. As you would expect, restores can be performed at a very granular level, such as simply restoring a single email or document. Support has been very good whenever needed. Review collected by and hosted on G2.com.
There are no real downsides to KeepIT as it does what you would expect, however, it can be tricky to restore old Sharepoint / Teams sites in terms of trying to identify similarly named sites, but that is more an issue with O365 than with KeepIT. The only thing to bear in mind for the O365 backups is that you do not set this on a schedule (say every day at 8pm) like with traditional backup solutions. Instead, the system auto backs up the data periodically and if you have lots of data, it could be you do not even get daily backups as it takes time to backup the data. Review collected by and hosted on G2.com.
Keepit simply works - it does run on the servers of Keepit, I don't need to allocate disk space for it, and they also keep in mind that I need to stay GDPR compliant, so they host the data inside Europe when I am a European customer. It does cover what we need and the restore process is simple. Also, the data is stored in a format that I can download and work with. So, even when the target system (e.g. Dynamics or Exchange Online) is unavailable, I can still download the data and "work" with it - some data is stored as JSON, so I can write custom code to work with it. Integration with Dynamics, Exchange Online, Teams, SharePoint, and OneDrive for Business was very easy. Review collected by and hosted on G2.com.
The only thing I dislike about Keepit is that some few error messages are not as clear as they could be. But the support is always vera helpful. Review collected by and hosted on G2.com.
KeepIT is keeping step with modern technology. Solution is very user friendy and simple to implement it. Configuration is simple and it can be done in minutes. We have all backups accesible 24/7 and if we need some restores, it us about few clicks. You can restore one file, email or entire Sharepoint site. I already saw some other kinds of similar solutions, but working with KeepIT is very pleasant. Support is useful when you need them. We don't use it often, but when we need something from backup we had no problem so far. I can only recommend it. Review collected by and hosted on G2.com.
I have nothing to dislike about KeepIT. It does what I need and it does it very well. Review collected by and hosted on G2.com.
Mostly it's just a case of switching it on and it 'just works': M365, D365, Entra ID etc. It just gets on with its job and rarely asks for any attention: exactly how backups should be! Plus the retention period is excellent, as is customer support. Review collected by and hosted on G2.com.
The restore interface isn't entirely intuitive. For example, doing a forensic mailbox search would ideally be similar to the Outlook experience, so that non-IT people could use it without training. Review collected by and hosted on G2.com.
I liked the ease of implementation and user, speed of the downloads, and the fact that the service can be used without having to license the entire tenant. We use the services to preserve data for users that are no longer with the company so we dont need that many licenses. Review collected by and hosted on G2.com.
It is very easy to get items into keepit, but its not 100% user freindly to get them out. Searching for single items like emails and such can be almost impossible. However, they now have the option to download .PST so email searching is at least a bit better.
the only other thing we didint like is that we have to license the entire tenant to be able to save individual users teams or sharepoint info. we were told we could during implementaion but we found out this was not correct iformation. Review collected by and hosted on G2.com.
How easy is to use, totally effective and simple, I like too how many skills it have. Review collected by and hosted on G2.com.
Reports is a skill for work, so simple and basic that not work for make analysis Review collected by and hosted on G2.com.
You don't need to provide your own storage, it's completely cloud based. It's a setup and forget kind of process, easy to setup and once it's set up, it rarely fails. Customer support is awesome as they also keep on adding new features every few months. Review collected by and hosted on G2.com.
Restores take more time then if your data was backupped on premise Review collected by and hosted on G2.com.
The ease of use and simple dashboard. It is very simple to understand and navigate. Review collected by and hosted on G2.com.
I wish there was a more a-la-carte model. We only need to backup our public folders. Review collected by and hosted on G2.com.
Give us second backup possibility but the most important, very simple way to restore deleted files. Review collected by and hosted on G2.com.
for now I don't have some negative points about Keepit. Expect our expectations. Review collected by and hosted on G2.com.
It is easy to recover data from the mailbox - and easy to search in mailbox items. Review collected by and hosted on G2.com.
Pricing could be lower - a lot of selfdeployable services are available today. Review collected by and hosted on G2.com.
the simplicity of use and deploy. in 15 minutes you can deploy a connector fully functional.
Support from KeepIT is wonderfull. Review collected by and hosted on G2.com.
nothing honestly. you buy it, deploy it, and it simply work. Review collected by and hosted on G2.com.
Keepit provides very simplifiyed connection to Office 365 and ensures that our data is being backed up. Only because f keepit we can rest assured that 2 times daily our data is backed up. When a file on the Sharepoint is damaged, and you cant use the version restore, KEEEP IT helps. Thank you! We love you, Keep IT! Review collected by and hosted on G2.com.
nothing. We love Keepit! Keepit comes with very attractive rates. Thank you! I recommend Keepit to all of the fellows outside, running MS Office 365 enviroments. Review collected by and hosted on G2.com.
Keep it is easy to setup and get started. It does not require monitoring by out team Review collected by and hosted on G2.com.
I would like to see some type of email report periodically showing metrics of what is backed up Review collected by and hosted on G2.com.
I like that there is very minimal effort required to maintain the backups. Review collected by and hosted on G2.com.
Nothing comes to mind. From the first year of using it I encountered only a single issue and it is one caused by Microsoft and not KeepIt itself. Review collected by and hosted on G2.com.
It can backup multiple tenant under the same login/portal, which is great for us. Review collected by and hosted on G2.com.
Not much to not like, we have been using it for almosta year and it has been great for us. Review collected by and hosted on G2.com.
esay to use and easy to backup and easy to restore Review collected by and hosted on G2.com.
managing the account getting the information about the account
and restore backup to other location Review collected by and hosted on G2.com.
Quick cloud backup, fast restores, simple to use, no downtime yet, possible to backup Entra ID, pricing is good and we have backup all the way back from when we signed up Review collected by and hosted on G2.com.
UI is almost too simple (features "hidden"), SSO could be better implemented, Review collected by and hosted on G2.com.
Cloud-to-cloud backup of MS365 inculding exchange and OneDrive.
Easy to configure, easy to restore. Single file restore is terrific.
User interface is good but not superb. Review collected by and hosted on G2.com.
Sometimes the connector between Keepit and O365 gets out of sync and throws error messages.
Usually repairs itself quite quickly though. Review collected by and hosted on G2.com.
When we were looking into solutions for the back-up of our Microsoft365 tenant, Keepit came out on top. All the nescessary features such as single-item-restore for mailboxitems and single sign-on are present. More advanced features such as restoring a complete Team or Sharepoint site work better than in products of other vendors which often mess up the lay-outs when restoring. As the solution is cloud based and the price per seat is very reasonable, the total cost of ownership is lower than the compatitors we examined.
Besides that, Keepit has some nice features that other back-up applications don't have. P.e. back-up operators can create a link to a small portion of the back-up (p.e. a specific folder in a users OneDrive) so endusers can locate missing files themselves. This link can be password protected and have a limited lifetime. Also it is possible to create a limited lifetime account for an auditor. Review collected by and hosted on G2.com.
There are two drawbacks when using Keepit. The application can only send reports to emailadresses of Keepit users. So it is, security-wise, impracticle to send reports to distributiongroups or shared mailboxes.
The other is more a nuisance than an issue: usernames are case sensitive so when using Single Sign-on, the usernames must match exactly what is entered in the idp and users must also use the correct case when logging-in. Review collected by and hosted on G2.com.
