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115 out of 116 Total Reviews for Jolt
Overall Review Sentiment for Jolt
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Jolt offers more than we choose to use at this time.
Jolt Digital Food Safety with the cooler/freezer sensors added is so easy.
In addition, we use the Shift Management checklists. Their standard lists provided are great AND customization to add lists makes this perfect.
As one of the first to adopt Jolt in the McDonald's system, we have never been disappointed. When we have a need or concern, Jolt team makes it a priority as they do for all clients.
Additionally, our local Chicago Jolt Rep - Ryan Witek - has been a great addition to the Jolt team. Review collected by and hosted on G2.com.
Nothing disliked about the company, product or staff.
We only know what we know... until we find something we did not know, yet.
Then, Jolt team steps up to find an answer for us. :-) Review collected by and hosted on G2.com.
It was only a few years ago that McDonald's completed food safety by pen and paper. In these last few years, the transition to using Jolt technology has revolutionized the way we complete the most important audit in our business, the food we sell. Personally, in our organization, we have been grateful for the easy-to-use platform and the daily emails we receive with a status overview of all 9 of our restaurants.
I also lead a team for McDonald's Corporate that spans across Southern California and we all are appreciative of this relationship and are excited to watch it further evolve in the future. Review collected by and hosted on G2.com.
If I were to identify an opportunity, it would be related to wifi. In some of our store locations, the wifi connection is not as fast as it could be. This can at times affect Jolt technology (or any tech for that matter) and can make some of the food safety process slightly slower than usual. There are several workarounds and while this is not a Jolt technology issue, it is one of the few obstacles we face now that we have this technology in our stores. Review collected by and hosted on G2.com.
Jolt is a very user friendly interface with a lot of additional features that makes their software the best in the market. I've tried all and they are top of my list!!!!! Not to mention the support staff are all amazing people that are dedicated to helping you achieve the most out of you're experience Review collected by and hosted on G2.com.
There isn't anything I truly dislike about the softwares Review collected by and hosted on G2.com.
It is easy to use after the initial setup . Product support is great as well
The support is good and Mia has been extremely helpful along with her team . Review collected by and hosted on G2.com.
The last update was a it of challenge as it has a storage work . Jolt support provided help . Thank Review collected by and hosted on G2.com.
Jolt has been so helpful in opening up a door to our inventory & accountablity. We get to see through photos access to our store digitally that everything was done. Review collected by and hosted on G2.com.
Sometimes learning the software, but the support has been robust! Review collected by and hosted on G2.com.
Jolt gives our teams the ability to use shared lists to both track and verify job completion in real time. Review collected by and hosted on G2.com.
The initial setup / download of content to new devices is quite time consuming, especially if you have multiple devices. Review collected by and hosted on G2.com.
All of the lists, technology and business monitoring features. The account management/ support team is always helpful on the rare occasions help is needed. Review collected by and hosted on G2.com.
Rarely are Jolt products not functioning as designed. This is a tough question to answer. Review collected by and hosted on G2.com.
Jolt helps us remotely monitor all of our restaurant location's daily/weekly/monthly tasks and quickly make changes on the fly. Review collected by and hosted on G2.com.
I request is to add a LMS feature but we have worked around it for now Review collected by and hosted on G2.com.
I love the sensors and the email notifications s they make things a lot easier! Review collected by and hosted on G2.com.
Nothing, just sometimes it captures temperature too quickly when temping beef, when other times it makes you wiggle it around for a minute to capture it. Review collected by and hosted on G2.com.
One of the best things is having a point of contact that is knowledgeable and quick to answer questions and keep me updated on any new changes. Review collected by and hosted on G2.com.
I believe some of the reporting can be simplifyed. There is a lot of information that would be beneficial to have at an organization level instead of restaurant by restautrant. Review collected by and hosted on G2.com.
Thebility to follow up without being at a location. CSM knowledge. Customizable lists. Set up in the beginning was fully supported. Special training for myself as the admin when needed. Review collected by and hosted on G2.com.
I call it "Tablet Tapping" wich is like pencil whipping. We have had technology issues that will hold up operations but our CSM's strive to correct it when they are aware. Lastly, not being able to customize a McDonald;s form. Review collected by and hosted on G2.com.
JOLT's customer service has been great! They have a team of experts that help to resolve all of your issues from lists, to labels, to settings and beyond.
JOLT helps me to keep my business running efficiently & eliminating any room for errors. Review collected by and hosted on G2.com.
My only suggestion for improvement with JOLT is the ability to customize the lists more. Having the option to select from different layouts, such as a chart/calendar view, and attaching more than one file from the information library (i.e. a pdf & video). The lists we have created for our business could be better. Not every company operates on just a simple checklist to be repeated daily or weekly; they need to be customized from time to time, depending on the nature of the business. Review collected by and hosted on G2.com.
All the platforms are very user-friendly, and the tech support from each representative is STELLAR!!! I LOVE IT!! Review collected by and hosted on G2.com.
That we didn't get them sooner in our organization. Review collected by and hosted on G2.com.
Customer service has been outstanding with Jolt. They are very responsive. And believe it or not, the people I call actually answer the phone if they are available. I always get a reply to my emails in a timely manner. Review collected by and hosted on G2.com.
I have not had one complaint with Jolt. It's been a wonderful solution for us. They have grown recently and I, like everyone else, don't like change, there have been many new people at Jolt, and I miss those who have left, but the new people coming in are doing an excellent job filling big shoes. Review collected by and hosted on G2.com.
I think Jolt has made food safety easier for the whole team! Working in a restaurant is stressful but not having to worry about food safety makes it easier. Review collected by and hosted on G2.com.
I don't really have a downside with Jolt Review collected by and hosted on G2.com.
It helps us stay on track, do inspections and be ablw to follow up Review collected by and hosted on G2.com.
I like everything about Jolt, it has great ways to stay on top of restaurants performance Review collected by and hosted on G2.com.
The simplicity of use, yet the complex and long-range ability to due everything in one software for our kitchen operations is incredibley appealing and helpful! Review collected by and hosted on G2.com.
The design can be better. I know it will get better too :)
When it comes to using all-in-one software, design is critical, especially for kitchen staff that is quite busy. The more simple, the better Review collected by and hosted on G2.com.
The representatives take the time to help you understand the program and teach you to use Jolt effectively for the business. I have been fortunate enough to have a WONDERFUL rep help me over the last few weeks. Review collected by and hosted on G2.com.
Without Kristen, I would have been LOST and overwhelmed. Many features can be easily overlooked, and multiple steps must be learned. Having a good representative makes all the difference. Review collected by and hosted on G2.com.
Many things, what i like the most is how easy it is to use, any employee of any level can learn the back end, how to use it and view reporting Review collected by and hosted on G2.com.
The support team wasnt great for a while, it was hard to reach anyone, but it has gotten better in the last 5 months Review collected by and hosted on G2.com.
My favorite thing about Jolt thus far is how easy it is to use and the incredible customer service department. My rep is always ready to help us out with any software issue! Review collected by and hosted on G2.com.
It could be more customizable for specific tasks, but otherwise, there aren't many improvements that are honestly needed. It's a program so sometimes things happen, yet the service department is always ready to assist. Review collected by and hosted on G2.com.
uptime. The system has been reliably and we haven't experienced down time. Review collected by and hosted on G2.com.
Customer service used to be excellent, now it's been 3 weeks to reach an account manager and still no one calls back despite three emails and two phone calls messages. Review collected by and hosted on G2.com.
This company will not call you back. they have no customer service Review collected by and hosted on G2.com.
This company will not call you back. They have no customer service. They hook you in with a free trial and then make it impossible to cancel. Any company that does not have a way to cancel online and then does not call you back to cancel is not ethical. Stay away! Review collected by and hosted on G2.com.
