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EnableX Reviews & Product Details

EnableX Overview

What is EnableX?

EnableX makes integrating live video, voice and messaging into applications and websites easy. Designed for developers, we offer a robust, scalable and secure communication platform for Service Providers, ISVs, and SIs. Build communication services without the complexity of building and maintaining network infrastructure. Rapidly customise and embed voice, video, SMS right into existing applications, workflows and systems.

EnableX Details
Languages Supported
English
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Product Description

EnableX CPaaS offers communications APIs on a versatile and customizable platform that enables businesses to build and optimize smarter, meaningful communications across the entire customer journey. With its modular design, the platform offers a wide range of communication channels, including programmable video, voice, SMS, WhatsApp, and FaceAI. It empowers developers to embed live video calls, create one-to-one or group video calls, and conduct interactive video broadcasts. The platform ensures always-on conversations by enabling in-app and off-app engagement, seamless switching between communication channels, and connectivity across 100+ countries. It is built for developers, supporting multiple programming languages and working on various platforms, including iOS, Android, and web browsers. EnableX is trusted by businesses worldwide for its carrier-grade, scalable, and reliable platform, transparent pricing, and dedicated support team.

How do you position yourself against your competitors?

EnableX is perhaps the only CPaaS platform that allows public, private, on-premise, and hybrid deployments to fit your goals, budget, security, and compliance needs.

It is one of the only players in the industry to offer a full suite of Communication and AI APIs - from Voice, Video, and SMS to Voice SMS, Chat, and Emotion AI- for building smart omnichannel experiences.


Seller Details
Seller
Enablex
Year Founded
2017
HQ Location
Singapore
Twitter
@EnablexIo
122 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®

Overview Provided by:
Values & Ethics
Excellence

We strive to be the best in our field, and we never settle for less than our best work

Collaboration

We working together and sharing our knowledge and expertise, we can achieve great things

Trust & Respect

We trust and respect each other and our clients, and we work hard to earn and maintain that trust everyday

Enjoyment

We work hard, but we also make time for fun and laughter

Recent EnableX Reviews

Sheetu S.
SS
Sheetu S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Good tool for all your Business Communications"
Easy to use Low code options Very good support team Good and affordable pricing.
Sourabh  B.
SB
Sourabh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Better experience"
It is really awsomee app for sending the sms
Marketing M.
MM
Marketing M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Enablex - a clean interface & a supportive team"
Enablex has quite a clean, minimalist user interface. The team is patient & supportive.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

EnableX Media

EnableX Demo - Dashboard
A screenshot of all projects created and wallet status
EnableX Demo - Video-Dashboard
A screenshot of Video services and self-service configurations.
EnableX Demo - Voice - Dashboard
A screenshot of Voice services, purchase of numbers and self-service configurations.
EnableX Demo - SMS - Dashboard
A screenshot of SMS services, purchase of shortcodes, and self-service configurations
EnableX Demo - Low Code Visual Builder iFrame Code
A screenshot showing iframe code generated for embedding Video capabilities.
EnableX Demo - Dashboard - Analytics
A screenshot of realtime call analytics and reports.
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Have you used EnableX before?
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111 EnableX Reviews

4.7 out of 5
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111 EnableX Reviews
4.7 out of 5
Write a ReviewWrite a Review
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111 EnableX Reviews
4.7 out of 5

EnableX Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for EnableXQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Sheetu S.
SS
Senior Recruiter
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about EnableX?

Easy to use

Low code options

Very good support team

Good and affordable pricing. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

Not much, but more communications with customers are needed, They added a new Product "Dialogs" Which fullfills my requirements, but i only fould it once i visited their website. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

We are using their SMS and WhatsApp services alongside automated chatbots. For communications with customers and providing support and help. We are a consulting firm and quick response is very crucial for us. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about EnableX?

The reply is good and fast. And all services are great. especially I like when I had any problem I talk with the team and in a few hours, I get my problem solved. it has a nice feature complain it is easy to create and anytime you can start and end and also has automatic end option by choosing end date. when I need some information about anything I ask the team and create tokens they help speed up the process for me so it was really helpful once the product is live in real-time. I had a problem with the DLT process team help me to complete and also they help to speed the process of processing of DLT process.

Enablex provide integrating live video, voice, and messaging into applications and workflows a lot easier Review collected by and hosted on G2.com.

What do you dislike about EnableX?

Everything is great but documentation is lacks something. I have started using SMS. it is challenging in starting but as I proceed it was easy to do everything. Review collected by and hosted on G2.com.

Recommendations to others considering EnableX:

yes, I recommend to other use Enablex communication APIs. it is easy to use and a good response team if u stuck anywhere Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

I have started using SMS. it is challenging in starting but as I proceed it was easy to do everything.

easy to add SMS header.

easy to add a template.

easy to create Campaign.

easy to change the header of sms.

easy to add money and easy to manage money in different project Review collected by and hosted on G2.com.

Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

Enablex has quite a clean, minimalist user interface. The team is patient & supportive. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

Not too much. But ready to access demo videos of WhatsApp broadcast and FAQ's would have been nice. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

Meta features and rules are always shrouded in mystery, unlike Google. So it becomes difficult to run marketing campaigns without a good support. Enablex helps us understand what processes to follow to ensure our quality rating remains high and we get a great response from WhatsApp marketing. Review collected by and hosted on G2.com.

Saurabh T.
ST
Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

Integerating the funcationality was seemeless with avsome customer support. Account manager availbility, well structured solutiins and customer centric approach Review collected by and hosted on G2.com.

What do you dislike about EnableX?

its still not a one stop solutiins. Chat feature is not available. having multiple vendors for funcationalities is an issue Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

We are into online astro consultation .The seemless voice / video user experience across geographies is critical factor in our business. Besides the knowledge of consultants the quality of voice / video quality plays a crucial role Review collected by and hosted on G2.com.

Tanish T.
TT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

The implementation is quite easy and they have an amazing customer support team. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

I haven't came across anything negative. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

We are using programmable SMS service from EnableX. Review collected by and hosted on G2.com.

AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

We like the solution and implemented it in multiple projects for video communication. It's an effortless and smooth experience while implementing the SKD and API, especially the low code one. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

We want to have more white-labeled options so we can have more branding opportunities, and we need to work on a bit of improvement on the support system technically on the project side. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

It acts as a communication bridge between two entities and helps them to connect in real-time.

It helps a lot of businesses to grow exponentially. And we like the updated features also. Review collected by and hosted on G2.com.

MD O.
MO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

What I appreciate most about EnableX is its seamless and robust communication platform. We are using SMS service of EnableX. The reliability and security measures of EnableX are top-notch. API integration with our platform was seamless. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

Support team is generally responsive and helpful, there have been instances where response times were longer than expected. A more consistent and timely support experience would further elevate the user experience. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

We have used EnableX for SMS gateway intgration. Review collected by and hosted on G2.com.

MS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

It's a simple and easy implementation video API platform, and if we use the Low code feature, then it's a one-day task, and we can go live in production for real-time use. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

Need some more branding options to have control on the UI where we can go and do some more customizations as per our regular needs. Then we will be happier as a customer. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

Built a fully branded platform for doctor and patient consultancy. Where complete health issues and medical history can be checked, Doctors can easily recommend important things which are required. Review collected by and hosted on G2.com.

KR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

Voice calling / bulk voice mail is easy to integrated and call success rate is also good. We can easily check the reports in Excel format and download them any time. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

For Voice API, they do not offer an Indian CLI number for calls, and if it had been the possibility, we could see some more growth in client acquisition and retention. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

We are able to pass messages to our customers via voice mail and in bulk format on their mobile. Notification is also suitable for customers, which givens them timely knowledge. Review collected by and hosted on G2.com.

Response from Karan Rajpal of EnableX

Thank you for your review, and great feedback about EnableX. We appreciate your feedback, and will continue to work towards satisfying your needs.

Sourabh  B.
SB
Business Development Head
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about EnableX?

It is really awsomee app for sending the sms Review collected by and hosted on G2.com.

What do you dislike about EnableX?

i did not find any bugs in the enable x. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

Sending text sms to my user Review collected by and hosted on G2.com.

Response from Karan Rajpal of EnableX

Thank you for your kind words, Sourabh. We look forward to serving you for years to come!

Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about EnableX?

As a logistics company, we like video production because it helps us to build real-time communication and also keep the record with us with the help of the recording feature. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

We tried the SMS API, and it was taking a bit more time in SMS delivery and also a bit lengthy process of setting up the entire sms eco system. it should be in 1 or 2 step of implementation Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

This is helping us to keep a record of the logistic good and services which we offer and also we can keep it in our future records. its is saving our man power cost and time upto 37 %. Review collected by and hosted on G2.com.

VK
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

The best thing about Enablex is the Support system and highly knowledgeable sales team helps us to integrate APIs very easily and quick. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

I believe if we can get different wallets for different service that would be more convenient. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

We are creating a doc-patient application and we wanted to have some Cpaas services where we can have our data completely secured like recordings and chat data.

Which is been fulfilled by EnableX. Review collected by and hosted on G2.com.

AS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

The most helpful thing about EnableX communication APIs was the amount of time it took to implement. I used their low code solution and was able to use it and make my own video calling application in less than a day Review collected by and hosted on G2.com.

What do you dislike about EnableX?

The least helpful thing about EnableX APIs was that when I was implementing their low code solution into my application, there were only set features available to embed whereas I required a few more like annotation etc. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

EnableX Communication APIs are helping us solve our problem of communication between our field service agents and customers. They are able to now connect seamlessly through video calling and resolve the customer problems. Review collected by and hosted on G2.com.

Kunal G.
KG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

Technical documentation is beneficial, and it was available in a structured form and easy to use for implementation. Sample codes are also well-defined for all services. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

In low code video API, there is a bit less option for UI customization, and also, there is a lack of branding options. In SMS API, we should have an option of edit templet in the front end. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

It is solving the problem of communication in terms of video, voice, sms. Organizations can create all these kinds of communication systems within the eco system by just embedding the communication APIs. Will it be beneficial for more market out reach and better customer service? Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

Prompt response on the service issues raised Review collected by and hosted on G2.com.

What do you dislike about EnableX?

They can improve the documents or guides for API integration Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

As a CaaS provider Enablex helps us to build ready to ship products and easy API integrations helped us achieve agility. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

They are available in the holidays also. And the turn around time very quick. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

everything is good with enableX. I can suggest the service to others. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

They have custom SDK which can be used in our application, which will help us to do the rapid development. Review collected by and hosted on G2.com.

Response from Karan Rajpal of EnableX

Thank you for your kind words!

Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

I like SMS integration as of now as per my use case; it was a very smooth process, and implementation is so easy it is done within a day time and would love to use other services also in the near future. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

It took a bit more time to understand the SMS API documentation than we expected. But once it was done, then there was no such big trouble to face. But it can be better Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

Solving the communication gap between the organization and the customer, and it is good for both to be aware of the company's offering and service.

it will be win-win for both. Review collected by and hosted on G2.com.

SP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

I like SMS API, which I am currently using for reaching out to all my client for Financial services and guidance and reminder for various activities in the financial sector. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

There is nothing to dislike about EnableX because I like the process and which is very easy and well-defined, but I can say that it can be improved in the User interface. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

I am easily able to communicate with my clients, and I can easily pass the relevant information to my customers via SMS and other service announcements , which leads me to my business growth Review collected by and hosted on G2.com.

SG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about EnableX?

Enablex is a platform that is best for building real-time communication capabilities in terms of video, voice and text. And it's very easy to implement in any use case. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

There is not anything as such that we don't like, but I must say that the pricing should be more competitive, and it should have more clarity on documentation. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

For us, it is helping to conduct virtual meetings, and the best part is we should not suppose to go for any other 3rd party platform to do this. It's all happening in our eco system. Review collected by and hosted on G2.com.

Response from Karan Rajpal of EnableX

Thank you for your review, Sandeep! If you have specific feedback on our documentation, please reach out to your account manager, and we will be happy to add to our dev section.

Ragiri V.
RV
Senior Web Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

The implementation documentation is much friendly and easy to understand even for beginners.

Easy to approach support team.

Multiple platform/device support Review collected by and hosted on G2.com.

What do you dislike about EnableX?

User interface for the easy approach can be improved. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

To communicate with peers in the app Review collected by and hosted on G2.com.

Response from Karan Rajpal of EnableX

Thank you for your review, Ragiri. We look forward to a long and fruitful association with your team!

LG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

The best thing about Enablex is the ease of Integration of their API into the system, i really don't have any issues with them.

Good API and SDK set and they also have all the SDK's which are required. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

No as such dislikes for them , just they need to modify their documentation. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

We have integrated their API And SDK in one of our application where we need to attend our customers for property walk through and that is working completely fine. Review collected by and hosted on G2.com.

Saurabh K.
SK
Graphic Designer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about EnableX?

Easy use of communication API and it's a one stop solution to built a communication system within the website or application. The documentation and support is pretty strong. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

If we get more branding and customised option in video low code video api then it will be more easy in building the video enable tool. But still we can say it's good enough. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

Building the gap between the organisation and customer for easy communication with the help of video, voice and sms. It's is a best way to have real time communication. Review collected by and hosted on G2.com.

Vandana G.
VG
Business Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about EnableX?

Low code video API is easy to use, and I would say it's ready to use because we do not have to right full coding n all, and SMS integration is straightforward and easy. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

Documentation should be clearly defined. Although things were good, it should be more structured and with some sample code at the same place for more easy implementation. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

It is helping to enable real-time communication capabilities within the ecosystem in terms of video, voice or SMS., which help us to be a white-labeled product in market. Review collected by and hosted on G2.com.

Response from Karan Rajpal of EnableX

Thank you for your feedback.

RG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

The response time is good and the EnableX SDK are easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about EnableX?

The dashboard should be mobile-friendly. I think currently it is not response as per mobile device. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

EnableX is helping us to send secure and fast OTP to our website customers. OTP is assisting us to authenticate users on the system. Review collected by and hosted on G2.com.

Response from Karan Rajpal of EnableX

Thank you for your feedback, Ramesh- we will continue to make improvements to serve your needs!

AK
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about EnableX?

It is a very good platform if anybody wants to have Video and SMS in their forum, which can help in creating a customer-centric application.

Easily integrated in the solution Review collected by and hosted on G2.com.

What do you dislike about EnableX?

There is no disliking as such some time small issues comes up but EnableX team handled it quickly. Review collected by and hosted on G2.com.

What problems is EnableX solving and how is that benefiting you?

It helps us in our solution where we integrated Video API's to create an application where customer and agents can talk to each other and agents can solve the grievances effectively. Review collected by and hosted on G2.com.