Best UCaaS Platforms for Small Business

Priya Patel
PP
Researched and written by Priya Patel

Products classified in the overall UCaaS Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business UCaaS Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business UCaaS Platforms category.

In addition to qualifying for inclusion in the UCaaS Platforms category, to qualify for inclusion in the Small Business UCaaS Platforms category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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24 Listings in Small Business UCaaS Platforms Available

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    G2 Score
Webex Suite
(18,248)4.2 out of 5
5th Easiest To Use in UCaaS Platforms software
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Entry Level Price:$0.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,371
    Video Conferencing
    662
    Reliability
    602
    Communication
    589
    Screen Sharing
    581
    Cons
    Limited Features
    268
    Audio Issues
    246
    Slow Loading
    222
    Glitches
    204
    Internet Connectivity
    196
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Suite features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.8
    9.1
    Video Conferencing
    Average: 8.8
    8.8
    Native VoIP
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • User Sentiment
    How are these determined?Information
    These insights are written by G2's Market Research team, using actual user reviews for Webex Suite, left between January 2022 and May 2022.
    • Reviewers appreciate the high quality audio and video quality received from Webex App.
    • Reviewers note that the user interface is simple and easy to use.
    • Some reviewers find the screen sharing functionality to be easier to use than other video conferencing tools.
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Enterprise
  • 31% Mid-Market
Webex Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,371
Video Conferencing
662
Reliability
602
Communication
589
Screen Sharing
581
Cons
Limited Features
268
Audio Issues
246
Slow Loading
222
Glitches
204
Internet Connectivity
196
Webex Suite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.8
9.1
Video Conferencing
Average: 8.8
8.8
Native VoIP
Average: 8.9
User Sentiment
How are these determined?Information
These insights are written by G2's Market Research team, using actual user reviews for Webex Suite, left between January 2022 and May 2022.
  • Reviewers appreciate the high quality audio and video quality received from Webex App.
  • Reviewers note that the user interface is simple and easy to use.
  • Some reviewers find the screen sharing functionality to be easier to use than other video conferencing tools.
Get a quote
Nextiva
(3,204)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in UCaaS Platforms software
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Entry Level Price:Starting at $18.95
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 77% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1,126
    Helpful
    862
    Ease of Use
    830
    Customer Service
    571
    Reliability
    453
    Cons
    Poor Customer Support
    266
    Long Waiting
    249
    Phone Issues
    225
    Long Wait Times
    221
    Call Issues
    213
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Tenancy Flexibility
    Average: 8.8
    8.4
    Video Conferencing
    Average: 8.8
    9.1
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 77% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1,126
Helpful
862
Ease of Use
830
Customer Service
571
Reliability
453
Cons
Poor Customer Support
266
Long Waiting
249
Phone Issues
225
Long Wait Times
221
Call Issues
213
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.4
Tenancy Flexibility
Average: 8.8
8.4
Video Conferencing
Average: 8.8
9.1
Native VoIP
Average: 8.9
Get a quote
VirtualPBX
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
VirtualPBX
(27)4.1 out of 5
Product Description
Operate your hybrid office, on-premise office, or remote office with VirtualPBX Business Phone System. Get Unlimited Minutes, Text Messaging, and Call Recording starting at $17/mo. Use Softphone Apps
VirtualPBX features and usability ratings that predict user satisfaction
7.6
Has the product been a good partner in doing business?
Average: 8.8
10.0
Tenancy Flexibility
Average: 8.8
0.0
No information available
0.0
No information available
Zoom Workplace
(55,434)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in UCaaS Platforms software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communicatio

    Users
    • Owner
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom is a software application used for video sessions, conferences, and virtual meetings, with features such as screen sharing, recording, and integration with other tools.
    • Users frequently mention the ease of use, clear audio and video quality, robust performance even on low bandwidth, and the ability to connect with people virtually, fostering a sense of community.
    • Reviewers experienced occasional lags, login issues, frequent updates that disrupt meetings, confusing settings, and concerns about data privacy and handling user information.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Workplace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8,485
    Video Conferencing
    3,502
    Reliability
    2,721
    Easy Communication
    2,649
    Screen Sharing
    2,191
    Cons
    Limited Features
    2,101
    Meeting Issues
    2,067
    Zoom Issues
    1,800
    Connection Issues
    1,275
    Expensive
    1,167
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Workplace features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.8
    9.3
    Video Conferencing
    Average: 8.8
    8.9
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communicatio

Users
  • Owner
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom is a software application used for video sessions, conferences, and virtual meetings, with features such as screen sharing, recording, and integration with other tools.
  • Users frequently mention the ease of use, clear audio and video quality, robust performance even on low bandwidth, and the ability to connect with people virtually, fostering a sense of community.
  • Reviewers experienced occasional lags, login issues, frequent updates that disrupt meetings, confusing settings, and concerns about data privacy and handling user information.
Zoom Workplace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8,485
Video Conferencing
3,502
Reliability
2,721
Easy Communication
2,649
Screen Sharing
2,191
Cons
Limited Features
2,101
Meeting Issues
2,067
Zoom Issues
1,800
Connection Issues
1,275
Expensive
1,167
Zoom Workplace features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.8
9.3
Video Conferencing
Average: 8.8
8.9
Native VoIP
Average: 8.9
Get a quote
Webex Calling
(533)4.5 out of 5
Optimized for quick response
1st Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 37% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    151
    Easy Communication
    125
    Reliability
    99
    Communication
    98
    Call Quality
    89
    Cons
    Connection Issues
    36
    Internet Dependency
    34
    Limited Features
    31
    Difficult Configuration
    29
    Expensive
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Tenancy Flexibility
    Average: 8.8
    9.4
    Video Conferencing
    Average: 8.8
    9.4
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 37% Mid-Market
  • 30% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
151
Easy Communication
125
Reliability
99
Communication
98
Call Quality
89
Cons
Connection Issues
36
Internet Dependency
34
Limited Features
31
Difficult Configuration
29
Expensive
29
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Tenancy Flexibility
Average: 8.8
9.4
Video Conferencing
Average: 8.8
9.4
Native VoIP
Average: 8.9
Get a quote
GoTo Connect
(1,283)4.4 out of 5
Optimized for quick response
4th Easiest To Use in UCaaS Platforms software
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Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 71% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    283
    Reliability
    108
    Easy Access
    93
    Calling Features
    88
    Customer Support
    85
    Cons
    Call Issues
    89
    Limited Features
    59
    Phone Issues
    52
    Performance Issues
    38
    Connection Issues
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GoTo Connect features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    7.9
    Tenancy Flexibility
    Average: 8.8
    9.0
    Video Conferencing
    Average: 8.8
    9.1
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 71% Small-Business
  • 23% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
283
Reliability
108
Easy Access
93
Calling Features
88
Customer Support
85
Cons
Call Issues
89
Limited Features
59
Phone Issues
52
Performance Issues
38
Connection Issues
37
GoTo Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
7.9
Tenancy Flexibility
Average: 8.8
9.0
Video Conferencing
Average: 8.8
9.1
Native VoIP
Average: 8.9
Zoho Meeting
(1,085)4.5 out of 5
10th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

    Users
    • Founder
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 78% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Meeting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    123
    Communication
    50
    Video Quality
    50
    Affordable
    47
    User Interface
    42
    Cons
    Missing Features
    24
    Audio Issues
    16
    Missing Functionality
    16
    Internet Dependency
    15
    Limited Features
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Meeting features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Tenancy Flexibility
    Average: 8.8
    9.2
    Video Conferencing
    Average: 8.8
    9.1
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

Users
  • Founder
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 78% Small-Business
  • 15% Mid-Market
Zoho Meeting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
123
Communication
50
Video Quality
50
Affordable
47
User Interface
42
Cons
Missing Features
24
Audio Issues
16
Missing Functionality
16
Internet Dependency
15
Limited Features
14
Zoho Meeting features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.3
Tenancy Flexibility
Average: 8.8
9.2
Video Conferencing
Average: 8.8
9.1
Native VoIP
Average: 8.9
Read Zoho Meeting Reviews
Intermedia Unite
(340)4.5 out of 5
Optimized for quick response
11th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 79% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Customer Support
    48
    Reliability
    37
    Communication
    27
    Customer Service
    27
    Cons
    Customer Support
    18
    Phone Issues
    17
    Learning Curve
    15
    Limited Features
    14
    Lack of Intuitiveness
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intermedia Unite features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Tenancy Flexibility
    Average: 8.8
    9.1
    Video Conferencing
    Average: 8.8
    9.0
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 79% Small-Business
  • 15% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Customer Support
48
Reliability
37
Communication
27
Customer Service
27
Cons
Customer Support
18
Phone Issues
17
Learning Curve
15
Limited Features
14
Lack of Intuitiveness
9
Intermedia Unite features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.9
Tenancy Flexibility
Average: 8.8
9.1
Video Conferencing
Average: 8.8
9.0
Native VoIP
Average: 8.9
Get a quote
Dialpad Ai Voice
(1,834)4.4 out of 5
Optimized for quick response
7th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad Ai Voice and Ai Messaging bring all business conversations together on a single, modern cloud platform, powered by Ai, that automates routine tasks, streamlines workflows, and helps teams stay

    Users
    • Owner
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad AI Voice is a software tool designed to enhance communication by providing features such as call transcriptions, summaries, and AI-driven voice quality enhancement.
    • Users frequently mention the user-friendly interface, clear call quality, and the convenience of having call transcriptions and summaries for easy reference and tracking of conversations.
    • Users experienced issues with customer service responsiveness, occasional call delays, inaccuracies in AI transcriptions, and difficulties in distinguishing between personal and Dialpad calls.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Ai Voice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    330
    Communication
    151
    Calling Features
    142
    Call Management
    133
    Voice Transcription
    120
    Cons
    Call Issues
    179
    Call Disconnections
    68
    Connection Issues
    60
    Transcription Issues
    60
    Limited Features
    55
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Ai Voice features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.8
    9.3
    Video Conferencing
    Average: 8.8
    9.2
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad Ai Voice and Ai Messaging bring all business conversations together on a single, modern cloud platform, powered by Ai, that automates routine tasks, streamlines workflows, and helps teams stay

Users
  • Owner
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad AI Voice is a software tool designed to enhance communication by providing features such as call transcriptions, summaries, and AI-driven voice quality enhancement.
  • Users frequently mention the user-friendly interface, clear call quality, and the convenience of having call transcriptions and summaries for easy reference and tracking of conversations.
  • Users experienced issues with customer service responsiveness, occasional call delays, inaccuracies in AI transcriptions, and difficulties in distinguishing between personal and Dialpad calls.
Dialpad Ai Voice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
330
Communication
151
Calling Features
142
Call Management
133
Voice Transcription
120
Cons
Call Issues
179
Call Disconnections
68
Connection Issues
60
Transcription Issues
60
Limited Features
55
Dialpad Ai Voice features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.8
9.3
Video Conferencing
Average: 8.8
9.2
Native VoIP
Average: 8.9
8x8 Work
(694)4.1 out of 5
Optimized for quick response
9th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Reliability
    49
    Easy Communication
    48
    Communication
    39
    Features
    39
    Cons
    Limited Features
    26
    Missing Features
    23
    Customer Support
    21
    Call Issues
    20
    Glitches
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 8x8 Work features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.8
    8.4
    Video Conferencing
    Average: 8.8
    9.1
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Small-Business
  • 32% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Reliability
49
Easy Communication
48
Communication
39
Features
39
Cons
Limited Features
26
Missing Features
23
Customer Support
21
Call Issues
20
Glitches
19
8x8 Work features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.8
8.4
Video Conferencing
Average: 8.8
9.1
Native VoIP
Average: 8.9
Get a quote
Yeastar P-Series PBX System
(80)4.8 out of 5
8th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yeastar P-Series PBX System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Features
    38
    Integrations
    29
    Customer Support
    28
    Easy Setup
    28
    Cons
    Expensive
    13
    Missing Functionality
    12
    High Cost
    9
    Missing Features
    9
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.8
    8.0
    Video Conferencing
    Average: 8.8
    9.3
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 20% Mid-Market
Yeastar P-Series PBX System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Features
38
Integrations
29
Customer Support
28
Easy Setup
28
Cons
Expensive
13
Missing Functionality
12
High Cost
9
Missing Features
9
Limited Features
8
Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.8
8.0
Video Conferencing
Average: 8.8
9.3
Native VoIP
Average: 8.9
Read Yeastar P-Series PBX System Reviews
RingEX
(896)4.0 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

    Users
    • Owner
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    158
    Customer Support
    82
    Phone Calls
    70
    Easy Communication
    69
    Communication
    66
    Cons
    Customer Support
    54
    Poor Customer Support
    48
    Missing Features
    35
    Customer Service
    34
    Call Issues
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingEX features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Tenancy Flexibility
    Average: 8.8
    8.2
    Video Conferencing
    Average: 8.8
    8.2
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

Users
  • Owner
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Small-Business
  • 38% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
158
Customer Support
82
Phone Calls
70
Easy Communication
69
Communication
66
Cons
Customer Support
54
Poor Customer Support
48
Missing Features
35
Customer Service
34
Call Issues
32
RingEX features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.8
8.3
Tenancy Flexibility
Average: 8.8
8.2
Video Conferencing
Average: 8.8
8.2
Native VoIP
Average: 8.9
CallTower
(236)4.3 out of 5
Optimized for quick response
15th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations wor

    Users
    • IT Manager
    • Director of IT
    Industries
    • Information Technology and Services
    • Non-Profit Organization Management
    Market Segment
    • 58% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallTower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    56
    Helpful
    45
    Ease of Use
    32
    Customer Service
    30
    Quick Response
    29
    Cons
    Customer Service
    19
    Long Wait Times
    16
    Poor Customer Support
    14
    Billing Issues
    12
    Long Waiting
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallTower features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    7.1
    Tenancy Flexibility
    Average: 8.8
    7.9
    Video Conferencing
    Average: 8.8
    8.4
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations wor

Users
  • IT Manager
  • Director of IT
Industries
  • Information Technology and Services
  • Non-Profit Organization Management
Market Segment
  • 58% Mid-Market
  • 30% Small-Business
CallTower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
56
Helpful
45
Ease of Use
32
Customer Service
30
Quick Response
29
Cons
Customer Service
19
Long Wait Times
16
Poor Customer Support
14
Billing Issues
12
Long Waiting
11
CallTower features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
7.1
Tenancy Flexibility
Average: 8.8
7.9
Video Conferencing
Average: 8.8
8.4
Native VoIP
Average: 8.9
Get a quote
Vonage Business Communications
(458)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features

    Users
    • President
    • Office Manager
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Business Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Easy Communication
    27
    Calling Features
    22
    Communication
    18
    Reliability
    18
    Cons
    Call Issues
    12
    Limited Features
    9
    Customer Service
    7
    Expensive
    6
    Phone Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Business Communications features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Tenancy Flexibility
    Average: 8.8
    8.8
    Video Conferencing
    Average: 8.8
    8.9
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features

Users
  • President
  • Office Manager
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 29% Mid-Market
Vonage Business Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Easy Communication
27
Calling Features
22
Communication
18
Reliability
18
Cons
Call Issues
12
Limited Features
9
Customer Service
7
Expensive
6
Phone Issues
6
Vonage Business Communications features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.7
Tenancy Flexibility
Average: 8.8
8.8
Video Conferencing
Average: 8.8
8.9
Native VoIP
Average: 8.9
Get a quote
Crexendo
(208)4.9 out of 5
12th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

    Users
    • Owner
    • Office Manager
    Industries
    • Non-Profit Organization Management
    • Construction
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crexendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    87
    Helpful
    65
    Ease of Use
    61
    Customer Service
    60
    Easy Setup
    41
    Cons
    Learning Curve
    8
    Limited Features
    8
    Difficult Navigation
    7
    Phone Issues
    6
    Lack of Intuitiveness
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crexendo features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Tenancy Flexibility
    Average: 8.8
    9.6
    Video Conferencing
    Average: 8.8
    10.0
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

Users
  • Owner
  • Office Manager
Industries
  • Non-Profit Organization Management
  • Construction
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Crexendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
87
Helpful
65
Ease of Use
61
Customer Service
60
Easy Setup
41
Cons
Learning Curve
8
Limited Features
8
Difficult Navigation
7
Phone Issues
6
Lack of Intuitiveness
5
Crexendo features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.8
10.0
Tenancy Flexibility
Average: 8.8
9.6
Video Conferencing
Average: 8.8
10.0
Native VoIP
Average: 8.9
Get a quote
net2phone
(182)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at $24.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful uCaaS tools. Trusted by clients and partners across the globe, net2phone has disrupted

    Users
    • Office Manager
    • Owner
    Industries
    • Information Technology and Services
    • Construction
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • net2phone Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    49
    Ease of Use
    24
    Customer Service
    23
    Reliability
    23
    Helpful
    20
    Cons
    Customer Support
    18
    Limited Features
    16
    Phone Issues
    15
    Customer Service
    14
    Poor Customer Support
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • net2phone features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    7.9
    Tenancy Flexibility
    Average: 8.8
    8.6
    Video Conferencing
    Average: 8.8
    9.4
    Native VoIP
    Average: 8.9
Product Description
How are these determined?Information
This description is provided by the seller.

net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful uCaaS tools. Trusted by clients and partners across the globe, net2phone has disrupted

Users
  • Office Manager
  • Owner
Industries
  • Information Technology and Services
  • Construction
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
net2phone Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
49
Ease of Use
24
Customer Service
23
Reliability
23
Helpful
20
Cons
Customer Support
18
Limited Features
16
Phone Issues
15
Customer Service
14
Poor Customer Support
14
net2phone features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
7.9
Tenancy Flexibility
Average: 8.8
8.6
Video Conferencing
Average: 8.8
9.4
Native VoIP
Average: 8.9
Read net2phone Reviews
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Niche
RingEX
Vonage Business Communications
Mitel MiCloud Connect
CallTrackingMetrics
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net2phone
Genesys Cloud CX
Zoho
Zoom Workplace
Circuit
3CX
Dialpad Ai Voice
Webex Suite
VirtualPBX
Nextiva
Broadvoice Cloud PBX
Zoiper
Crexendo
Webex Calling
8x8 Work
Intermedia Unite
CallTower
Vowel
Yeastar P-Series PBX System
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