Reviews Summary: UCaaS Software with CCaaS Option Features
Currently there are 15 UCaaS software products with CCaaS Option features listed on G2, and together they have generated 2,339 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review UCaaS software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 15 UCaaS software products that have CCaaS Option features based on those criteria:
- Ease of Use: 8.8/10 average user rating
- Quality of Support: 8.5/10 average user rating
- Ease of Setup: 8.4/10 average user rating
To help you compare and find the best UCaaS software product with the right CCaaS Option functionality for your business, we have gathered some additional details and FAQs below.
What UCaaS products with CCaaS Option features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular UCaaS software products with CCaaS Option capabilities according to G2 users:
- Nextiva is rated 4.5-stars and has 591 reviews
- Dialpad Ai Voice is rated 4.4-stars and has 471 reviews
- 8x8 Work is rated 4.1-stars and has 265 reviews
- Intermedia Unite is rated 4.5-stars and has 217 reviews
What UCaaS software products with CCaaS Option capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated UCaaS software products with CCaaS Option capabilities:
- Nextiva is rated 4.5-stars with 591 reviews.
- Dialpad Ai Voice is rated 4.4-stars with 471 reviews.
- Intermedia Unite is rated 4.5-stars with 217 reviews.
- CallTrackingMetrics is rated 4.5-stars with 196 reviews.
- 3CX is rated 4.4-stars with 83 reviews.
Which software products with CCaaS Option features are the highest rated on G2?
These are the UCaaS software products offering CCaaS Option capabilities and have the highest ratings:
- Nextiva has received 591 reviews and is rated 4.5-stars.
- Intermedia Unite has received 217 reviews and is rated 4.5-stars.
- CallTrackingMetrics has received 196 reviews and is rated 4.5-stars.
- Dialpad Ai Voice has received 471 reviews and is rated 4.4-stars.
- 3CX has received 83 reviews and is rated 4.4-stars.
Review Snippets for UCaaS Software with CCaaS Option Features
| Questions | Responses |
|---|---|
| Here is what users liked best about UCaaS software with CCaaS Option features. |
Nextiva: "I love that I can reach out to some one while speaking with a client and see if that person is available or not just by checking the app. We do not have allot time and customer service is our number one priority so being quick and efficient is a big deal. We are able to avoid long holds for our callers and quick connections because of Nextiva"
- Shauna I., Mid-Market (51-1000 emp.)
Dialpad Ai Voice: "Fantastic management tools, very easy to add users, departments, and call routing."
- Tyler M., Automotive Software, Enterprise (> 1000 emp.)
Genesys Cloud CX: "Using cloud based programming is so helpful."
- Demetria R., Office Manager, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about UCaaS software with CCaaS Option features. |
Nextiva: "They have know glitches in the software and cannot resolve. Support is very sketchy."
- Lee P., Small-Business (50 or fewer emp.)
Dialpad Ai Voice: "I don't like how the calls sound when you have a band internet connection. It makes me want to go back to a normal phone."
- Will N., Sales Executive at StayNTouch, Small-Business (50 or fewer emp.)
8x8 Work: "The fact that I can't figure out how to take advantage of many of the features."
- Terisa G., Paralegal at Chiles and Prochnow, LLP, Small-Business (50 or fewer emp.)
|
| These are what users recommend to others considering popular UCaaS software products with CCaaS Option capabilities. |
Dialpad Ai Voice: "Great but annoying that we cannot see if the incoming call is from a business line or a personal line."
- Tyler M., Automotive Software, Enterprise (> 1000 emp.)
Genesys Cloud CX: "Highly recommend this product as it is very reliable, no outages."
- Mercedes S., Senior VP Operations at Syrous Marketing Inc, Small-Business (50 or fewer emp.)
Nextiva: "If you do not have a phone system where you can IM and see the status of your team this is worth a try for sure."
- Shauna I., Mid-Market (51-1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Nextiva: "We do not have allot time and customer service is our number one priority so being quick and efficient is a big deal. We are able to avoid long holds for our callers and quick connections because of Nextiva"
- Shauna I., Mid-Market (51-1000 emp.)
Dialpad Ai Voice: "Able to manage phones for entire company without requiring employees to carry a separate business phone."
- Tyler M., Automotive Software, Enterprise (> 1000 emp.)
Genesys Cloud CX: "Being able to eliminate extra equipment is always a plus."
- Demetria R., Office Manager, Small-Business (50 or fewer emp.)
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