Workday Illuminate, Salesforce slams Microsoft, Even More Agents, and Why Boeing Teaches Us A Lesson

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What Works: How to Build a Fantastic Employee Experience in Industrial Distribution: In our latest WhatWorks podcast, Samantha Garvie, HR Safety and Compliance Director at Rowley’s Wholesale, speaks with Kathi Enderes from The Josh Bersin Company. Rowley’s Wholesale, a Michigan-based distributor of automotive and industrial products, has been in business for over 100 years and is currently in its third generation of ownership. With 125+ employees across three locations, the company utilizes UKG-Ready for its HRIS system, covering benefits, timekeeping, payroll, succession planning, and learning management. The mobile app has been widely adopted by employees, enabling them to access important information and complete tasks remotely. Samantha shares insights on how technology is transforming the employee experience and discusses her plans to explore AI to enhance fatigue management, stress management, retention, and succession planning. This episode offers valuable lessons on leveraging by The Josh Bersin Company

21 min listen

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Klarna Claims AI Will Replace Workday. Unlikely Scenario But Points To A New Future.: This week Klarna, a buy-now pay-later company in Sweden, announced plans to terminate its Workday and Salesforce relationships and build it themselves. A bunch of tech pundits are big fans, but I have my doubts. As you’ll hear in the podcast, many big companies (much bigger than Klarna) have tried this, only to retreat to vendor solutions. And I do question the business strategy of putting high-powered engineering talent on commodity-like products like HCM and CRM. Obviously AI is getting smarter and more capable by the minute. As I explain in the podcast, there are better ways to think about this problem, and this conversation opens up the door to a big discussion about the future of enterprise apps, agentic AI, and the role of large-scale incumbent vendors in our corporate IT stacks. Additional Information Klarna Cuts 50% of Workforce, Ends Partnerships with Salesforce and Workday Amid Generative AI by The Josh Bersin Company

19 min listen

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Agentic AI: The AI Agents That Will Change Our Companies E182: Agentic AI is the next big wave in AI, where AI systems and chatbots can take actions on our behalf. These agents can perform tasks such as composing emails, creating documents, building courses, and even recruiting. They can be seen as virtual employees or teammates that can be trained and managed. These agents will change the technology landscape and the stack of tools in our organizations. They will require onboarding, training, and governance to ensure they are effective and secure. And Agentic AI has the potential to improve productivity and provide measurable ROI. Keywords agentic AI, AI systems, chatbots, virtual employees, virtual teammates, training manager, recruiting agent, technology landscape, productivity improvement, measurable ROI Takeaways Agentic AI allows AI systems and chatbots to take actions on our behalf, performing tasks such as composing emails, creating documents, building courses, and recruiting. by The Josh Bersin Company

20 min listen

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Celebrating Labor Day! Lots To Be Happy About, Lots To Consider. E181: In this podcast I discuss the ever-changing role of Labor in our economy, our companies, and our own personal lives. The word “labor” is really an old-fashioned idea, but we still have the US holiday, so I wanted to unpack what it now means. As you’ll learn Labor Day is a time to think about hiring, pay, development, and diversity as well as productivity, labor unions, the impact of tips and income inequality, and the enormous role of HR as an ombudsman between “labor” and “management.” And yes, AI is going to force us to think deeper about what “people” do in our companies. Remember that we’re all “labor” and every employee is a human being. So while US Labor Day was originally a way to celebrate unions and organized labor, let’s also think broader about all the value-based investments we make in every person in our companies. Keywords: Labor Day, labor movement, workers, economy, automation, technology, labor shor by The Josh Bersin Company

20 min listen

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The Role Of Assessments In A World Of AI: Learning From SHL - E180: In this WhatWorks podcast I interview Andy Bradshaw, the CEO of SHL. SHL is one of the world’s largest psychometric assessment vendors, bringing together psychology, skills assessment, and other forms of measurement to identify the capabilities, and potential of an individual at work. These highly scientific assessments are widely used for pre-hire screening, job-fit analysis, development planning, leadership development, and succession planning. But in a world of AI, where large HR platforms are “inferring” skills and capabilities, where do they fit? Andy, who has led SHL for many years, explains how psychometric assessment fits into the new world of AI and Talent Intelligence. He also shares how SHL itself has amassed a large data set on skills and roles that makes SHL a big data vendor as well. Keywords SHL, talent intelligence, assessments, AI, talent acquisition, talent management, leadership assessment, benchmar by The Josh Bersin Company

23 min listen

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The HR Career Navigator & How To Evaluate HR Tech Vendors E179: In this week’s podcast I describe the HR Career Navigator and the role of HR skills and capabilities in HR and business transformation. Then, as we approach HR Tech season, I give you my three steps to evaluating HR Tech vendors. Additional Information Introducing The HR Career Navigator Why Is It So Hard To Be A Chief HR Officer (CHRO)? Research Shows That High Growth Large Companies Have Distinct HR Skills by The Josh Bersin Company

16 min listen

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Revisit Your Learning Architecture In The Age of AI E178: This week I recap the idea of a “Corporate Learning Architecture” and give you some of my historic perspectives on why this is so important in the age of AI. A Learning Architecture is a constrained approach to corporate L&D that gives employees a clear and memorable approach to learning, and also gives you the “freedom within a framework” to use AI without creating chaos. We are in the middle of deep interviews, case studies, and vendor research on the impact of AI on L&D, so as I discuss here if you’d like to talk with us please let us know. Some of this podcast will be a good overview of the basics, but this is important because we don’t want our business training environments to look like TikTok! Contact us at https://joshbersin.com if you’d like to join in our Pacesetter program for Corporate L&D. Additional Information Autonomous Corporate Learning Platforms: Arriving Now, Powered by AI The $340 Billion Corporate Learning by The Josh Bersin Company

35 min listen

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How MetLife's Talent Marketplace Drives Skills, Energy, & ROI E177: In this episode, Susan Podlogar, former CHRO at MetLife, talks with Kathi Enderes about the transformative impact of an AI-based talent marketplace (powered by Gloat). You’ll learn what a talent marketplace is, how to implement, and why these solutions are rapidly growing around the world. Podlogar explains how they implemented this solution and how it unleashes energy for individuals and the organization. MetLife’s talent marketplace democratizes access to projects, mentoring, and roles, fostering an inclusive culture and enhancing skill development. She also explains how this HR solution drives critical skills development (ie. actuaries) for competitive advantage. As Susan explains, today 60% of employees participate and more than 400,000 of work hours have been saved – driving productivity, engagement, and financial returns. Additional Information The Mad Scramble To Lead The Talent Marketplace Market The Definitive by The Josh Bersin Company

23 min listen

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"So HR Is Making You Miserable?" My Thoughts On The NYT Article.: Once again we read an article about why people “Hate HR” and this time it’s expressing the feelings of HR professionals who say “the job has become an exasperating ordeal. People hate us.” While I certainly empathize with the comments, in this podcast I put this into perspective. And the story is simple: HR is a complex, difficult, and highly strategic profession. If we as HR leaders don’t treat it as such, we suffer the fate of being dismissed or under-valued by our companies. Some of this is our fault, and some of it is simply driven by history. As I explain in the podcast, the importance of HR roles is skyrocketing, so let this podcast (and article) be a wakeup call for HR staff to up their game, turn into a consultant, and build your own sense of confidence and professional capabilities. Additional Information NYT Article “So, Human Resources Is Making You Miserable?” Redefining HR’s Role As A Consultant, Value-Drive by The Josh Bersin Company

16 min listen

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Battle Of The AI Bots, Rethink Talent Acquisition, Workforce Planning? E175: In this conversation, I discuss three main topics: the battle in the enterprise chatbot space, the transformation of talent acquisition, and the new “sticky” state of the job market. How to make sense of enterprise AI Copilots? Workday and Salesforce team up, Apple Intelligence is coming, how do you make sense of it all? In talent acquisition, there is a shift from a thin model focused on speed and efficiency to a thick model focused on growth and strategic decision-making (Systemic Talent Acquisition). Finally, to address the more “sticky” job market, companies need to improve their workforce planning to navigate the changing economic landscape and leverage alternative sources of talent. Additional Information Workday Salesforce Partnership: Teaming Up For Enterprise AI Here Come The Copilots! Artificial Intelligence in HR Certificate Course The Organization Design SuperClass by The Josh Bersin Company

24 min listen

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The Future Of The Workforce Has Arrived, Can't You See It?: In this podcast I summarize a series of high-level meetings I’ve had with HR leaders in the EU, where companies are very focused on preparing for tectonic shifts in employee expectations, skills, and work rules. While articles and podcasts continue to talk about “the future of work,” I believe that narrative is over. The industrial work model has ended and the future has arrived, and I describe it clearly in this episode. Takeaways The industrial model of work is decomposing, and the traditional job structure is being replaced by more flexible and agile work arrangements. Employees are changing jobs and industries frequently, and skills have become transportable. Gig, contract, and part-time work is now mainstream, and the 4-day week is coming. Companies need to focus on reskilling employees and promoting learning agility to adapt to the changing workforce. Continuous performance feedback and accountability are becoming more by The Josh Bersin Company

28 min listen

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DEI Attacked by SHRM, Civility In The Workplace, And The ROI of AI: Today I broadcast again from Ireland, where I discuss why I disagree with SHRM’s position on DEI, how DEI is undermined and why it remains important, the unfortunate decline in civility in the American workplace, and how we afford the $2 Trillion investments in #AI. (Read our research report Elevating Equity to understand the real-world business case for DEI and pay equity.) Keywords DEI, equity, fairness, civility, values at work, political discourse, ROI of AI, SHRM Takeaways Equity is a crucial aspect of DEI, representing fairness and justice in the workplace, and lives on for many business reasons. Civility is essential for effective communication and collaboration at work. The lack of civility in the United States is a concerning issue that needs to be addressed. The ROI of AI is still uncertain, and organizations need to carefully evaluate the value it brings. Already AI provides time-saving benefits, enables ne by The Josh Bersin Company

26 min listen

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AI Eliminates Jobs At Intuit and UKG, But Not The Way You Thought: In this podcast I discuss the recent layoffs at UKG and Intuit and how AI played a role quite different than we expected. In both cases the CEOs tell us that AI is the future and that they need large amounts of capital to invest in this new capability, thus they are “pre-replacing” human capital with technology. In addition to this, as I discuss, both companies (Intuit in some detail) describe how “underperformers” were the first to go. So these are somewhat strategic moves to “re-hire” their teams and upgrade skills. And this also points out the very large cost of AI, which forces CEOs to redeploy financial resources from labor to capital. Lots of subtle implications here, and I have to believe other CEOs will look at this and consider the same moves. Additional Information UKG and Intuit Reductions In Force: Both Growth Moves AI in HR Professional Certificate Program, from The Josh Bersin Academy by The Josh Bersin Company

15 min listen

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WhatWorks: HR Transformation at Bon Secours Mercy Health: This is the inaugural podcast in our new WhatWorks Series, focused on stories and case studies of the world’s most interesting and creative HR teams. In this podcast, Kathi Enderes, SVP and Global Analyst, interviews Allan Calonge, CHRO, and Levi Loverkamp, Chief Workforce Planning Officer, describe how Bon Secours Mercy Health’s systemic HR integrates cross-functional collaboration, data-driven decisions, and career pathways through a partnership with Guild. Led by CHRO Joe Gage, the HR team emphasizes trust, long tenures, and a robust people insights and analytics capability, transforming talent management and organizational culture. Listeners can learn about Systemic HR and how to transform HR in this podcast. The WhatWorks Series will include interviews with pacesetter HR leaders, teams, and vendors. If you have a story you’d like to share, please contact us. Additional Information The Systemic HR Initiative Why Is It So Har by The Josh Bersin Company

20 min listen

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Are You Ready For The Reinvention Of Learning & Development? It's Here!: In this podcast I discuss the four huge transformations taking place in corporate learning & development, all driven by AI. Join me in the discussion here and you can learn more in The Josh Bersin Academy, where we just launched our AI in HR Course and two mobile-learning micro-courses on AI use cases and Generative AI best-practices. Outline: The learning and development industry is going through a significant reinvention driven by AI and other emerging technologies. AI is disrupting the traditional instructional delivery paradigm by automating content creation and personalizing learning experiences. The learning and development technology stack is undergoing radical changes, with learning management systems being commoditized and learning experience platforms struggling to define their role. The consumption of learning is becoming hyper-personalized, and learning and knowledge management are converging. The rol by The Josh Bersin Company

22 min listen

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So You Want To Be A Chief HR Officer? Why It's Harder Than It Looks: In this podcast I walk through a few of the findings from our CHRO Insights® research, explaining why the CHRO role has become more complex and difficult than ever. This podcast episode discusses the challenges, issues, drivers, success factors, and derailers of being a head of HR or CHRO. I share early insights from a massive research project that studied 47,000 heads of HR from various industries and sectors. The research reveals that many CHROs did not come from their own company, indicating a lack of succession management and internal development. It also highlights the complex and multifunctional nature of the CHRO role, requiring HR domain expertise, C-level executive skills, systemic thinking, comfort with data and technology, and a good understanding of human nature. If you are hiring a CHRO or aspiring to a senior HR role, listen in. And read my in-depth article on the topic. Chapters 00:00 Introduction: The by The Josh Bersin Company

19 min listen

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Arist Pioneers AI-Driven Autonomous Learning In The Flow Of Work: Arist, a fascinating new company in corporate learning, is reinventing how we develop, deliver, and consume content. And yes, these guys are bringing Autonomous Learning to companies today, in a very special format. In this podcast I interviewed Michael Ioffe, Ryan Laverty, and Maxine Anderson, the three founders. Not only is the technology fascinating, this is also an example of how a strong, integrated management team can build a business quickly. Arist was founded in 2019 and is quickly becoming a category leader in micro-learning and what I call “learning in the flow of work.” If you’re trying to reinvent your slow, clunky, expensive, training process, this podcast will give you some amazing new ideas. And you can experience this amazing experience in the two free courses below! Additional Information (And Experience the Content!) Autonomous Corporate Learning Platforms: Arriving Now, Powered by AI Arist Course: Beco by The Josh Bersin Company

28 min listen

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Chatbot Architecture: MS Copilot, Joule, Galileo™, and The Future of L&D: In this episode I explain what’s happening in the Chatbot or “Intelligent Agent” market as vendors produce Copilots and we start to figure out how they’ll work together. I discuss our own plans for Galileo and explain how SAP Joule is partnering with Microsoft to integrate these agents. It’s early days and vendors like ServiceNow, Workday, and others are actively working here. Then I give you some insights on our massive new research program in corporate L&D. Yes, AI is the big disruptor hitting corporate training and I explain why this is far bigger than the e-learning era we experienced 24 years ago. Additional Information Learn about Galileo, the World’s AI Expert Assistant for HR Special Josh Bersin Academy Course: AI in HR (highly acclaimed) Autonomous Learning Platforms: Arriving Now, Powered by AI Galileo Availability With Four New Trusted Content Partners by The Josh Bersin Company

20 min listen

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A New, Transformed Role For The HR Business Partner: In this podcast I describe the new, transformed role of HR Business Partner. This pivotal position, which was defined 25+ years ago as an “HR Generalist,” has now become pivotal to a company’s successful people strategy. If you want to learn more, check out our most popular course in the Josh Bersin Academy, the HR Consulting Masterclass, or call us for advice. Of all the things we deal with in business, none are as important as having the right level of management, leadership, and HR expertise at the point of need. This is the new role for the HRBP, and this podcast gives specific examples. This topic is part of our complete Systemic HR advisory program, which has been rolling out over the last year. If you’re trying to make your HR team or HR department more effective, please give us a call. Additional Information Introducing the Systemic HR Initiative Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR Overvi by The Josh Bersin Company

22 min listen

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How To Globalize Quickly? Globalization Partners Explains The EOR Market.: Globalization Partners (G-P), a company specializing in global employer of record services (EOR), discusses the complexities and opportunities in the global employment market. They emphasize the importance of compliance, automation, and the human touch in their approach. In this podcast I interview Nicole Sahin, Founder and CEO, and Nat Nataranjan, Chief Product Officer. The EOR space is massive: including providers like G-P, Deel, Oyster, Remote, Papaya Global, Rippling, and others. In this interview Nicole and Nat explain the history of the market and how G-P has built its highly service-centric, technology-agnostic, partner-centric approach to global hiring and growth. Additional Information The Global Workforce Intelligence Project EOR Provider Deel Expands Into HCM (and Payroll) by The Josh Bersin Company

23 min listen

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Citizenship At Work: Dealing With Politics Inside and Outside The Company: Given this week’s political news, I wanted to share my thoughts on “Citizenship,” the way we as employees and individuals work together to help our company and our society make decisions the benefit everyone. We live in a world of shatteringly fast change, with two global wars, a rising sense of mistrust of political systems, and enormous changes to our working and family lives. Despite all this change, and the difficult decisions we must make, there is a process for continuous improvement. And this process, which I label Citizenship, applies to our companies, our teams, as well as our cities, states, and societies. This podcast discusses this issue and is here to convince you that you, as an individual manager, employee, or leader, have an enormously important role in creating a positive, high-performing community in your company. Citizenship: the character of an individual viewed as a member of society; behavi by The Josh Bersin Company

22 min listen

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Irresistible 2024 Recap, Cornerstone Acquires Skyhive, The Emergence of Talking AI Assistants: This week, coming off our amazing Irresistible 2024 conference, I recap what we learned and discuss the evolution of enterprise talent intelligence. I explain the Skyhive-Cornerstone deal, update you on SAP and Workday’s AI efforts, and give you a preview of what’s going to happen as we get our hands on OpenAI GPT4o (Omni). Next year’s Irresistible will be May 19-22, 2025 so put it on your calendar. And if you’re ready to revolutionize your HR team and entire HR function, Galileo is now fully available – you can learn more here. Additional Information Galileo Goes Live, Expands Its Power With New Trusted Content YouTube video of Galileo Launch by The Josh Bersin Company

27 min listen

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Inside Microsoft HR's Skills Strategy: A Lesson In Innovation & Investment: In this podcast I discuss Microsoft’s exciting new internal skills strategy, with a focus on Viva Skills, the role of the Microsoft Copilot, and how Microsoft is “inventing new products for HR” as Customer Zero. Customer Zero is Microsoft’s way of “eating their own dogfood” and making sure their new products are well designed before the hit the streets. Takeaways Microsoft is a role model for HR, with an innovative and experimental approach. They are leveraging the Microsoft Graph to gather skills and HR data for better decision-making. Viva Skills and Eightfold are being used to build a skills infrastructure and provide personalized recommendations. Microsoft is integrating AI agents like Galileo into the Microsoft Copilot, showcasing the importance of AI in HR. Companies need to develop their own AI strategies to stay competitive in the evolving HR technology landscape. Chapters 00:00 Introduction to Micros by The Josh Bersin Company

21 min listen

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ServiceNow Goes Crazy For AI, Talent Intelligence Goes Enterprise, And Workday Gets Beat Up In The Press: Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream. I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number of tools are coming (including Galileo® from us). I also give you my thoughts about why Business Insider was a bit unfair to Workday and how the HCM market will soon change existentially. Additional Information Enterprise Talent Intelligence Has Arrived: Disrupting The HR Tech Market ServiceNow Boldly Introduces AI Solution For Skills, Learning, And Growth Why I’m Still Bullish On Workday Here Come The Copilots: Microsoft’s GenAI Strategy For The Enterprise AI in HR: Certificate Course in The Josh Bersin Academy (join the more than 30,000 people who love i by The Josh Bersin Company

26 min listen

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Rethinking Employee Experience: Lessons from The BBC and Schiphol Airport: This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly. Keywords employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente Takeaways Employee experience is a more expansive and refreshed approach compared to traditional employee engagement. Understanding the specific needs and experiences of different employee groups by The Josh Bersin Company

27 min listen

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Here Come The CoPilots! Microsoft Earnings, and Enterprise AI Is Next.: Microsoft’s Co-Pilot, powered by AI, is being widely used by Fortune 500 companies and has become the largest and most prevalent corporate AI tool in the world. A research report by CompTIA shows that 94% of professional users have used some form of AI, including Microsoft’s Co-Pilot. The company is deploying AI at a massive scale, which is improving productivity and saving users hours per day. And there’s more. The integration of AI into enterprise applications, such as Workday and SAP, is transforming the way users interact with these systems. Talent intelligence, powered by AI, is becoming an enterprise-class system that goes beyond sourcing and selecting candidates to include internal mobility, pay equity, and performance management. The learning and development space is also experiencing a significant transformation with the use of AI to generate and personalize content. The implementation of AI in the HR tech by The Josh Bersin Company

27 min listen

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Why I’m Bullish On Workday: News From The Innovation Summit: This week I attended the Workday Innovation Summit and there’s a lot to discuss. Having just celebrated its 19th birthday, the company is embarking on a major transformation. And it’s not just product innovation that’s happening, the company is greatly expanding its business model. Additional Information Workday Innovation Summit: What’s New and Workday’s AI Architecture Enterprise AI At Work: The Talent Intelligence Primer Will Chatbots Take Over HR Tech? Paradox Sets The Pace. The Labor Market Has Totally Changed: Are You Really Ready? by The Josh Bersin Company

25 min listen

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The Dawn Of A New Era In Learning & Development. Where Is This Going?: In this podcast I discuss the rapid, unprecedented changes taking place in corporate L&D, and how we have to rethink our entire training strategies. Not only is AI radically changing the landscape, we also have to rethink how we blend training solutions with knowledge management and legacy content too. In many ways this is the dawn of a new era in L&D! Additional Information The $340 Billion Corporate Learning Industry Is Poised For Disruption How To Take A Pragmatic (and winning) Approach To Skills BetterUp Manage: Pioneering AI-Powered Platform For Leaders by The Josh Bersin Company

23 min listen

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Yes, AI Is Even Smarter And More Disruptive Than We Thought: Is Google’s search monopoly over? In this podcast I give you some striking insights we’ve learned from our Galileo rollout, and explain how AI is about to radically change the HR Tech and consumer landscape. It’s not as scary as it seems, but it’s clear to me that HR Tech vendors, analytics experts, and all information companies are going to have a lot of disruption ahead. And for HR and leadership teams, the opportunities are even bigger than we realized. And I explain why deep vertical AI systems, not broad “expansive” ones, are the future. And “Mixture of Experts” is where we’re going. *This podcast was recorded outside so I apologize for some wind noise* Additional Information Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR AI in HR Certificate Course – The Josh Bersin Academy HR Technology Traiblazers: Vendors Who Are Reinventing HR Through AI by The Josh Bersin Company

11 min listen

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Hot Jobs Report Shows A New Economy And Why CHROs Are Key To Growth: In this podcast I discuss the Q1 2024 jobs report and what it tells us about the post-industrial economy. I also not that CHRO pay is rising, talent intelligence is taking over core HR technology, and AI is not, despite John Stewart’s monologue, taking all our jobs away. Lots to think about here, some important resources below. Additional Information The Post-Industrial Age research Nick Bloom Research on CHRO Pay Talent Intelligence Primer Join The Research Study on people analytics and talent intelligence (you’ll get the results) Our Newest Academy Course: AI in HR – join us. by The Josh Bersin Company

17 min listen

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Workday Illuminate, Salesforce slams Microsoft, Even More Agents, and Why Boeing Teaches Us A Lesson

Workday Illuminate, Salesforce slams Microsoft, Even More Agents, and Why Boeing Teaches Us A Lesson

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