Scott Kerr speaks with Frédéric Fekkai, legendary celebrity hairstylist and founder of FEKKAI brands. Frédéric discusses reinventing the luxury hair salon experience by creating the concept of beauty hospitality at his namesake salon atop New York’s Bergdorf Goodman and why he bought back his brand after going through a handful of different owners. He also talks about how listening to customers informed his strategies and innovations, why he and his wife purchased French beauty and lifestyle company Côté Bastide,  how he adjusted his formulations to meet the demands of the post-Covid self-care market, and his first-ever professional ambassador program. Plus: How Fekkai intends to thrive in a hyper-competitive haircare category.Featuring: Frédéric Fekkai, Founder of FEKKAI (fekkai.com)Host:Scott Kerr, Founder & President of Silvertone ConsultingAbout The Luxury Item podcast:The Luxury Item is a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry.Stay Connected: Email: [email protected] and subscribe to The Luxury Item wherever you get your podcasts. Tell a friend!