Summary In this episode, Andy talks with Scott Walker who spent 16 years as a Scotland Yard detective. Scott and Andy delve into lessons on emotional intelligence and negotiation skills gleaned from Scott's new book Order out of Chaos: Win Every Negotiation, Thrive in Adversity, and Become a World-Class Communicator. Key takeaways include seeking to understand before being understood, managing emotional states, and using empathy to build trust. Walker also discusses the importance of buying time and, interestingly, feeding egos in negotiations. It's an engaging discussion with one of the world's most experienced kidnap-for-ransom negotiators. Sound Bites "Negotiation is simply a conversation with a purpose." "Kidnappers are businessmen looking to get the right deal for them." "Feeding their ego doesn't mean flattering them. It's about acknowledging their needs and concerns, making them feel heard." "Success leaves clues." "We need to get out of our own way, suspend our own ego, seek to understand before being understood." "If you can visualize a negative outcome closely enough, you train your body and mind to get through it, reducing the power that fear can have over you." "More Sherlock Holmes than Gordon Gecko." Chapters 00:00 Introduction 01:40 Start of Interview 01:50 How is Hostage Negotiation Relevant To Business Leaders? 03:33 In What Ways Are We Always Negotiating?/li> 04:49 What Does It Mean to Harness Your Red Center? 08:34 Accepting Where You're At 11:04 Steps To Regulate Your Emotions 15:29 Scenario: Nerves Before The Big Presentation 21:21 When You Start to Doubt Yourself 22:31 MOREPIES 26:36 Feed Their Ego? 30:12 Lessons for Parents 33:21 Interview Wrap Up 33:47 Andy Comments After the Interview 40:37 Outtakes Learn More You can learn more about Scott and his book at ScottWalkerCoaching.com. If you’d like more on this subject, here are some episodes to check out: Episode 397, with Dr. Julia DiGangi about her book Energy Rising Episode 394, with Joshua Freedman about his book on emotional intelligence Episode 380, with Monica Guzman about her book on seeing problems from a different perspective, and Episode 185, with Mitch Warner about their book Leadership and Self-Deception AI for Project Managers and Leaders With the constant stream of AI news, it's sometimes hard to grasp how these advancements can benefit us as project managers and leaders in our day-to-day work. That's why I developed our e-learning course: AI Made Simple: A Practical Guide to Using AI in Your Everyday Work. This self-guided course is designed for project managers and leaders aiming to harness AI's potential to enhance your work, streamline your workflow, and boost your productivity. Go to ai.i-leadonline.com to learn more and join us. The feedback from the program has been fantastic. Take this opportunity to unlock the potential of AI for your team and projects. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: Tranceverse by Sascha Ende Free download: https://filmmusic.io/song/5223-tranceverse License (CC BY 4.0): https://filmmusic.io/standard-license Music: The Chillhouse by Frank Schroter YouTube: https://www.youtube.com/watch?v=HHu8e0nk_7g License (CC BY 4.0): https://filmmusic.io/standard-license