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    Call Center Coffee- Starting the Day in the Right Way in Your Call Center

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    Call Center Coffee- Starting the Day in the Right Way in Your Call Center

    FromAdvice from a Call Center Geek!

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    UNLIMITED

    Call Center Coffee- Starting the Day in the Right Way in Your Call Center

    FromAdvice from a Call Center Geek!

    ratings:
    Length:
    17 minutes
    Released:
    Jan 1, 2019
    Format:
    Podcast episode

    Description

    We discuss the importance of controlling the first 30 minutes of an associate's day to have an awesome and productive shift with our "Call Center Coffee Procedures".We discuss:1) Your call center environment and energy.2) Greeting each associate with enthusiasm!3) Recapping team and individual goals.4) How are you going to have fun today?5) Work transition.Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
    Released:
    Jan 1, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!