Satisfaction with Life and Service Delivery in Eastern Europe and the Former Soviet Union: Some Insights from the 2006 Life in Transition Survey
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Satisfaction with Life and Service Delivery in Eastern Europe and the Former Soviet Union - Salman Zaidi
Title
WORLD BANK WORKING PAPER NO. 162
Satisfaction with Life and Service Delivery in Eastern Europe and the Former Soviet Union
Some Insights from the 2006 Life in Transition Survey
Salman Zaidi
Asad Alam
Pradeep Mitra
Ramya Sundaram
Copyright
Copyright © 2009
The International Bank for Reconstruction and Development / The World Bank 1818 H Street, N.W.
Washington, D.C. 20433, U.S.A.
All rights reserved
Manufactured in the United States of America
First Printing: February 2009
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World Bank Working Papers are published to communicate the results of the Bank's work to the development community with the least possible delay. The manuscript of this paper therefore has not been prepared in accordance with the procedures appropriate to formally-edited texts. Some sources cited in this paper may be informal documents that are not readily available.
The findings, interpretations, and conclusions expressed herein are those of the author(s) and do not necessarily reflect the views of the International Bank for Reconstruction and Development/ The World Bank and its affiliated organizations, or those of the Executive Directors of The World Bank or the governments they represent.
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ISBN-13: 978-0-8213-7900-4
eISBN: 978-0-8213-7901-1
ISSN: 1726-5878 DOI: 10.1596/978-0-8213-7900-4
Library of Congress Cataloging-in-Publication Data
Satisfaction with life and service delivery in Eastern Europe and the former Soviet Union : some insights from the 2006 life in transition survey / Salman Zaidi . . . [et al.].
p. ; cm.—(World Bank working paper, ISSN 1726-5878 ; no. 162)
Includes bibliographical references.
ISBN 978-0-8213-7900-4
1. Health surveys—Europe, Eastern. 2. Health surveys—Asia, Central. I. Zaidi, Salman, 1967-II. World Bank. III. Series: World Bank working paper ; no. 162.
[DNLM: 1. Consumer Satisfaction—Europe, Eastern. 2. Health Services—Europe, Eastern.
3. Data Collection—Europe, Eastern. 4. Quality of Life—Europe, Eastern. 5. Socioeconomic
Factors—Europe, Eastern. W 85 S253 2009]
RA407.5.E85S28 2009
362.1094—dc22
2008052797
Contents
Contents
Preface
Preface
The past two decades in Eastern Europe and the former Soviet Union (ECA) have been times of tremendous change, with countries undergoing rapid transformation from centrally-planned to market-oriented economies. While poverty increased during the initial years of transition, primarily on account of the sharp economic contraction, the resurgence of economic growth in the region since 1998 has resulted in a rebound in household incomes and living standards. Little is known, however, about subjective welfare in the wake of this growth rebound, especially how people