Let's Take This Offline
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About this ebook
Welcome to my personal journey as a career Administrator, where I share my own experiences and provide advice for your own journey. I hope this handbook leaves you with some valuable tips and encourages you to be the best Administrator that you can be. Wishing you much success and prosperity.
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Book preview
Let's Take This Offline - Ana Maria Dorevich
PREFACE
Ana Maria Dorevich (née Monteiro)
Welcome to my personal journey as a career Administrator. With over thirty-five years of experience, working in various industries, I have not only perfected many aspects of my profession but have learned many life-long lessons along the way. I hope to share some of those experiences with you, and hope my book has a positive effect...and perhaps makes you smile in the process.
This book is more geared towards your career as an EA on the whole, and not what your day to day tasks look like nor how you should manage them. I am hoping that if you are looking to become an Administrator, that you already have plans for your education and/or some form of experience on-hand. I hope my tips and life lessons will guide you to making informed decisions in your own career, and a give you a small taste of what you may encounter. The good, the bad and the ugly.
Despite what many might think, being any type of Assistant is an integral part of all companies (big or small) and crucial to the success of the executive(s) you might support. There are various steps, transitions and growth opportunities along the way that will lead to a successful and fulfilling career. To some extent, you will also experience challenges, conflicting personalities, and even unacceptable behaviour but we will delve into that, and their positive solutions, throughout the various chapters ahead.
I have had the privilege of many influential teachers and coaches throughout my career, and more recently have gained a few proteges of my own. It’s very humbling and inspiring to know that I can pass on my knowledge and experience to those who now take the reins in an administrative role. I hope your journey is as gratifying as mine has been.
CONTENTS
1. First-Things-First (education and foot in the door)
2. The Negotiator (offers, salary, promotions, opportunities)
3. Who’s the Boss? (360 approaches, interview them, compatibility)
4. Can we Talk? (communication and interpersonal skills)
5. Let them Eat Cake (meetings, conferences, catering, event management)
6. My Liaisons (building/managing relationships, vendors, colleagues, clients)
7. Know your Limits (conflicts, setbacks, workplace bullies, harassment)
8. Let’s get Personal (EA vs. PA)
9. Savoir-faire (diplomacy, tact and confidentiality)
10. Old Dog, New Tricks (continuing education)
11. Virtually Hybrid (new world)
12. Glass Ceilings....and Floors (gender bender, equality)
13. R-E-S-P-E-C-T (recognition and praise; self and others)
14. All Systems Go (ongoing tech advancements)
15. It’s Been a Slice (resigning, retiring)
16. Famous Last Words (In Closing)
Bio
CHAPTER 1
First-Things-First (Education and Foot in the Door)
So what do you want to be when you grow up? Something we were either asked or in the least thought about in our earlier years. When nearing the end of our high school tribulations, it started to get real. For me it didn’t take much thought. Either become a fashion designer and move to Paris or get my pilot’s license. In the end, I choose computer science. A realistic choice for me at the time, and one that had me realize (in part) my first two choices in the future. Due to the good fortune I have had during my career, I was able to secure a position with an airline and traveled to Paris, where I enjoyed visiting all the museums and fashion houses. Years later I also had the opportunity to pilot a Cessna aircraft (alongside a licensed pilot). In essence, I met all my goals by that time.
Computer Science was a smart and natural choice for me. Being somewhat of a geek and a sci-fi lover, I relished the thought of operating a computer. When I first signed up for the program, I was a teenager in the eighties. There were no home computers, and only large mainframes at a handful of companies. Most of my classes consisted of middle-aged women who, up to that point, had only used typewriters and steno pads at their respective offices. They were very intimidated with all the hardware and software, but I jumped right in. I was like a kid in a candy store and enjoyed every minute.
I attended school on a part-time basis, as I worked in retail full-time to earn a living. Due to the part time status, it took me longer to complete the program but it started me on my career path. One that I would not change, even if I could. By the time I received my diploma, not only had I already worked in two office environments (a national bank and an airline) but I was married with a baby on the way. Over the course of the following seven years, I continued my career and grew my family ~ having two more children. Three in total by the time I was thirty-five.
Nowadays, most young adults were born into the computer age and have always been exposed to them. Knowing how to operate a computer and various software applications is second nature. With the addition of smart phones and various other technologies that have facilitated ease of organizing, communicating, and socializing, it has made my job a lot easier as well. But being an Administrator of any type isn’t just about the tech advances, although helpful overall. What I would suggest in this day and age would be a college or university degree in