Asymmetric Advantage: How Startup Leaders Can Get Comfortable Being Uncomfortable
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About this ebook
The list of attributes needed for the leader of a startup to succeed is shorter than you may think. A clear focus will help you stay on track, and consistency—in mindset and follow-through—is crucial. But it's the ability to forgo perfection when needed that separates the prosperous leaders from their peers. The courage to take a risk when the potential pay-off is right, no matter what others in your shoes would do, is how your company grows by leaps and bounds.
If you want to lead the pack, you have to understand what makes you unique. In Asymmetric Advantage, business transformation expert Jason Van der Schyff reveals the mindset you need to make an impact as a startup leader. He shares the strategies that have helped him hit goals and get the job done right, no matter the industry he was in or the title he held. Learn how to get comfortable being uncomfortable from someone who stood where you're standing. With straightforward advice and examples from Jason's own experiences, this book is the ultimate resource for leaders who want to change their perspective and transform their business.
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Asymmetric Advantage - Jason Van der Schyff
Asymmetric Advantage
Asymmetric Advantage
How Startup Leaders Can Get Comfortable Being Uncomfortable
Jason van der Schyff
Copyright © 2021 Jason Van der Schyff
All right reserved.
Asymmetric Advantage:
How Startup Leaders Can Get Comfortable Being Uncomfortable
Hardcover ISBN: 978-1-5445-2351-4
Paperback ISBN: 978-1-5445-2352-1
eBook ISBN: 978-1-5445-2353-8
Contents
Author’s Note
Introduction
Chapter 1
Asymmetric Advantage
Chapter 2
Get Shit Done
Chapter 3
Balance and Pressure
Chapter 4
Culture
Chapter 5
Scaling
Chapter 6
Leadership
Chapter 7
Find Your Replacement
Chapter 8
Step Up
Conclusion
Acknowledgments
Author’s Note
Some of the company and individual names have been changed to protect the innocent—or the guilty.
Introduction
Quibi was a streaming service created with mobile devices in mind, and there is really no reason it should have failed. It launched when we were all trapped at home at the height of quarantine; we even ran out of stuff to watch. But the creators of Quibi had too much cash, too much power at the start. Imagine a newborn baby with arms like Dwayne The Rock
Johnson. It’s not going to know what to do with them, and someone’s bound to get hurt.
The creators didn’t grow the platform organically; they basically tried to buy growth. They spent a billion dollars commissioning content: 170–180 shows and 8,000 episodes, which is excessive, even by Netflix’s standards. Their aim was shorter content designed for shorter attention spans (and wrist stamina). But there was just no way people could get through all the content. They should have created less content with much better quality. If they had done this, they would have at least made it through the first year.¹
Quibi tried to be the new Netflix right off the bat but found it was out of its depth. I’ve found that’s a common issue with tech-related startups: they try to operate like a large company, like they’re already a big shot, but then they flop anyway. But business leaders want to read books about how to be the next Google or Facebook; they want to know how to copy someone else’s success. Just to make a point, here are some rapid-fire lessons from Google, Facebook, Netflix, and more that people try (and fail) to implement in their own businesses.
The Big-Tech Lessons
Leaders believe if a process works in one successful business, why wouldn’t it work in ours? They try to replicate a handful of well-known big-tech processes and procedures and are puzzled when they don’t become the next Google. The problem lies in not understanding why something is being done. Without knowing the full reasoning behind a process—and knowing how it applies to your business—implementation fails. Most leaders, perhaps even you, have attempted to copy one or more of the following processes, with less than stellar results.
Make Meetings More Productive: Google meetings start on time, and their cue to finish is people knocking on the door at the top of the hour. Meetings do not go over the allotted time at Google. Similarly, Amazon says, If you don’t have an agenda, then you don’t have a meeting.
Using these principles, both companies keep their meetings productive. In smaller companies, however, a meeting may need to be longer. It may need to go as long as it takes. In the beginning, you’re brainstorming, thinking big picture, instead of checking boxes. Rushing meetings at the start could stifle your creativity.
Build a Brand That Makes You Stand Out: Yahoo! and Ask Jeeves were relatively successful before Google made a comprehensive brand name for itself. With Google Suites came the perpetuated notion that Google was a household name, one people could trust for the answers. If newer companies are too focused on brand, however, they could forget to create a worthwhile product. (That sounds stupid, but I’ve seen it happen, firsthand.)
Startups Can Be Brave: Move fast and break things
is a common motto for startup tech agencies, and Facebook has adapted it so well that it includes move fast
as one of its core cultural values on its website. They broke into the social media game, knocked MySpace right out of orbit, and became the most used platform. The current model is unrecognizable from The Facebook,
yet the product leaves its customers feeling more satisfied than not. But as a new company, your intention matters. If you’re trying to black out the competition before you even have a platform to compete with, you’re going to lose.
Keep People on Your Platform: Netflix enabled people to binge-watch their favorite shows, and people were already grateful for that. (Well, not Blockbuster or Redbox, but everyone else.) By creating new, exclusive content, they created lifetime loyalists. They kept customers streaming and satisfied. Likewise, Amazon expanded from an online bookstore to a company that could give its customers everything from A to Z (in two days or less). They even came up with their own streaming service, one that customers could only access from the same site they used to buy toilet paper in bulk. I’ve already wagged my finger at companies who try to get ahead of their skis on this.
Have a Culture Fit for Creatives: Netflix’s culture is a factory for creativity: employees are encouraged to share their ideas openly, broadly, and deliberately
as well as avoid rules,
according to the Culture page on their website. Netflix recognizes that the magic happens when the people on the ground are free to do as they please. This public view works great for Netflix, but the boundaries aren’t available for public access.
These Lessons Aren’t for You
Those big-tech lessons? They’re not what this book is about.
You may look up to the Big Four, also known as Tech Giants or Four Horsemen, and it’s tempting to try to emulate their practices, believing you’ll find the same success by doing so. Let me tell you the truth: you don’t have to be like Google, Facebook, Amazon, Apple, or any other promising tech company.
As a business leader, you want to hurry up and solve your problems, so you likely look to other companies’ solutions. You ask, What is Google doing? How does Netflix conduct their culture? How did Facebook get so big? But their solutions are for someone else’s problems, not yours. If you’re just a parrot, echoing other people’s solutions, you won’t develop the skill to solve problems for yourself. You need to sit with your own business’s issues to discover your own solutions. You have to get comfortable being uncomfortable. When you’re able to do this, you may find that some of your problems
actually present a unique advantage.
I can’t tell you how to solve your problems, but I can point out the possible origin of these problems and alleviate the temptation to just do what the cool kids are doing. I can show you why their solutions paid off for their own unique problems, and how you can use this information to devise your own unique solutions—your own asymmetric advantage. You’ll accomplish far more. When you follow your asymmetric advantage, you can create an ideal company culture, work and vacation like the rich (even if you’re not), scale with intention, lead and create a new wave of leaders, and then go forth and do the thing.
My goal is that this will be the last book you read before starting your own tech-related startup or seizing the leadership role you’ve been given. After reading this book, you should have all the tools and confidence you need to get shit done and be the badass you’ve always dreamed of being.
I’ve Walked in Your Shoes
Why do you want to listen to some guy tell you not to do what successful companies are doing? What’s the appeal there? Some sharks might adopt this facade, hoping you’ll leave these free lessons of success on the table, specifically so you’ll fail in business, which would effectively eliminate you as competition.
My goal here is to do the opposite: to keep you from getting wrapped up in other people’s success stories. I’ve benefited from great mentors. Not everyone has access to those, but everyone can access a book. Let me be a mentor to you.
If you believe these lessons are a surefire way to become successful in your business, and then you fail anyway, you’re going to have a much harder time getting back up. And it’s the getting back up that’s crucial for success.
I have twenty years of experience in the technology industry. I have gone from product manager to director of product marketing to VP of marketing and operations and beyond. I’m now the Chief Operations Officer of PiedPiper, which creates appliances that connect securely to private and public data centers.
Although I have been with PiedPiper since its conception, I worked my way up to COO, serving first as Director of Operations, then as VP of Operations. I have always had a company-first vision, and that focus has trickled down to garner my personal success.
I began building my asymmetric advantage long ago. I started out making websites for people in high school. Thanks to my parents, I had early access to the internet and was curious enough about it to learn HTML. I built the website for my school, which wasn’t beautiful but was easy enough to navigate—and made five grand in the process. That’s nothing to sneeze at for a teenager, and that financial success encouraged me to start my first company.
It may surprise you to learn that I never went to college. And by that, I do not mean that I got into Harvard and used my connections and prestige to quit before graduating and make a worldwide social media platform. I mean, I didn’t attend college at all, let alone rub elbows with Ivy League-ers or go on to get an MBA like many of my competitors. By all accounts, I should be a big fat failure right now. But I’m not. And there’s a reason for that.
Unburdened by traditional education, I never learned what to think. I didn’t have any bad habits to unlearn. I broke a lot of programming, formatting, and design rules to explore my creativity freely. Despite many instances of failing (which you’ll get some close-ups on during the course of this book, don’t worry), my lack of education was not a disadvantage but was my asymmetric advantage, something that looked like a sign of my failure but ended up being a guiding light toward my success. Now,