Manual of First Aid Professional English: Part 1
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About this ebook
It is suitable for intermediate level and good for groups as well as for self-study. English teachers can follow the book from the beginning to end at high schools and in specialized courses.
Individuals (medical students, paramedics, nurses) can choose different parts according to their needs and interests and can easily use the book as a basis for long-term professional preparation.
Irena Baumruková
The author has been teaching medical English for more than fifteen years. She would like to draw the readers’ attention to other materials published to help physicians, dentists, dental hygienists, medical students, paramedics, and nurses to learn professional English in an interesting and pleasant way.
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Manual of First Aid Professional English - Irena Baumruková
Unit 1
Ethics and Law in Paramedic Practice
Text 1
Ethics is the field relating to right and wrong, duty and obligation, principles and values, and character. Morals refer to social standards or customs, or dealing with what is right or wrong in a practical sense. Ethical decisions are based on an appraisal of moral judgements; this idea places the responsibility on individuals.
The notion of ethics dates back to the ancient Greek philosophers. These philosophers turned the Greek focus towards questions of ethics and virtues (how one should live). These philosophers laid the basis for a science of medical ethics (bioethics), the analysis of choice in medicine. Bioethics includes moral vision, decisions, conduct, and policies of the life sciences and healthcare.
One can make many ethical and other value choices instinctively. One makes these choices by drawing on long-standing personal beliefs, commitments, and habits. For example, most people believe it is wrong to steal, to be deceitful, or to commit murder.
In healthcare, however, paramedics are faced with life issues that involve a patient. The patient may have beliefs, commitments, and habits that are different from the paramedic’s personal experience.
Throughout history, guidance in these situations has been provided through a variety of professional codes. These codes represent the collective wisdom of a group. For the paramedic, this code must take into account professional, legal, and moral responsibility.
Box 1
The Standards of Conduct, Performance, and Ethics You Must Keep
Translation 1
Duty and obligation; principles and values, character; appraisal of moral judgements; medical ethics; decisions, conduct; personal belief, personal conduct; to steal, to be deceitful, to commit murder; professional codes; take into account professional, legal, and moral responsibility; act in the best interests of patients; respect the confidentiality; personal conduct, provide any important information; knowledge, skills, and experience; communicate properly and effectively; to carry out tasks; get informed consent; keep accurate records; behave with honesty and integrity.
Text 2
Ethical Principles
There are a number of ethical principles on which ethical healthcare is based. These principles are beneficence, non-maleficence, self-determination/respect for autonomy, justice, as well as principles connected with professional–patient relationships, such as confidentiality, advocacy, veracity, and fidelity.
Beneficence
The paramedic should strive to do the very best for the patient. It suggests acts of kindness and mercy and is seen to be altruistic. However, one might question how what is best for the patient is determined. Furthermore, to what extent must paramedics strive to do good? Is there an end point? Lastly, beneficence for one patient may lead to disadvantageous care for another.
Non-Maleficence
Non-maleficence is the principle of doing no harm (primum non nocere). This is related to the principle found in the Hippocratic oath. The aim is that foreseeable harm is avoided by any action (or omission) of the paramedic.
Autonomy and Self-Determination
Autonomy originates from the Greek: auto (self) nomos (rule). It is related to the capacity to think, decide, and act freely and without adverse influence or coercion—the freedom to choose. A number of elements are required for effective self-determination: capacity, information, and voluntariness.
Capacity is the ability of the patient to think through and reason a decision; many things might influence this ability, such as age, cognitive development, the patient’s comprehension of any consequences, as well as the influence of physical changes caused by disease or medications, for example.
The paramedic must ensure the quality of the information and that the information is accurate and relevant. It is also important that the patient has an appreciation of the consequences of their decision-making; this is sometimes difficult as emergency care is unpredictable and patient outcomes vary.
It is also important that the patient has a true and accurate understanding of the information; this can be very difficult in normal circumstances and even more so in stressful or unusual emergency situations. The timing needs to be considered, and it may also be about repetition to ensure the factors discussed above are reliably in place. The information giver must have an in-depth understanding of the situation.
Finally, the third aspect that must be in place is the notion of voluntariness. This is the sense that the patient is not coerced or persuaded into making a decision that they would otherwise have not made. In practice, however, this is difficult as there may be situations where the notion of ‘duty of care’ is in the paramedic’s mind and concern about the consequences of the patient’s action (or non-action) weigh heavily.
Mostly, coercion and persuasion occur when the best interests of the patient are being considered and are being done for arguably noble reasons. This is considered in many cases to be paternalistic.
This puts the paramedic in a difficult position as the notion of patient advocacy and the paramedic being the patient’s advocate are also keys in professional practice.
Translation 2
Ethical principles; beneficence, kindness, mercy; strive to do good; non-maleficence principle; principle of doing no harm; Hippocratic oath; foreseeable harm; omission; autonomy and self-determination; think, decide, and act freely; without adverse influence or coercion; freedom to choose, decision-making; influence capacity, understanding; age, cognitive development; comprehension of any consequences; information should be accurate, true, and relevant, consider timing, repetition; notion of voluntariness; patient advocacy; paternalistic attitude; patient care in the field; ultimate responsibility; give directions; breach of duty; consent expressed, implied, assumed; emergency intervention; complete medical history; the chief complain; estimated time of arrival.
Text 3
Justice
Justice is a principle that dictates that actions by paramedics should be fair and just. When giving thought to whether an action is fair or not, the notion of best interest comes into play, the fair action may be about doing the greatest good for the greatest number.
Confidentiality
Confidentiality is both an ethical and legal element and has been deeply embedded into healthcare ethics.
Advocacy
Advocacy relates to the paramedic being focused to the needs of the patient and being their ‘advocate’. This means that the paramedic might have to support a patient in making a decision and provide care to the very highest standards possible.
Veracity and Fidelity
Veracity and fidelity are principles which relate to personal and professional integrity and the ability to be honest and truthful beyond any doubt.
A Rapid Approach to Emergency Ethical Problems
A method of ethical case analysis has been designed which works as a way to deal with emergency ethical problems rapidly. This rule-of-thumb process involves the following steps:
Ask yourself if you have experienced a similar ethical problem in the past. If so, use that experience.
If you have not experienced a similar ethical problem in the past, buy time for consulting with co-workers and other healthcare professionals.
If there is no option to buy time for deliberation, use a set of three tests:
Test 1: impartiality test—would you accept the action if you were in the patient’s place?
Test 2: universalizability test—would you feel comfortable having this action performed in all relevantly similar circumstances?
Test 3: interpersonal justifiability test—are you able to provide good reasons to justify and defend your actions to others?
If the paramedic can answer all three tests in the affirmative, then the paramedic has a fair probability that the action falls within the scope of being ethically acceptable.
Even though there may be disagreement about a specific set of values, there often is general agreement over what may comprise wrong actions.
Ethical Tests in Healthcare
The most basic question of ethical tests in healthcare is, ‘What is in the patient’s best interest?’ However, doing what is best, or what one thinks is best, is not enough to justify actions.
One must determine what the patient wants. The paramedic can do this using statements by the patient (if the patient is mentally competent) and written statements. Family input is also helpful (if the patient shows altered mental status or incompetence).
The global concept of healthcare (providing patient benefit and avoiding harm) recognizes and respects the patient’s autonomy.
The concept also recognizes the various legal issues that affect the delivery of healthcare.
Resolving Ethical Dilemmas
At times, resolving ethical dilemmas can be difficult. This may be the case when global concepts of healthcare are in conflict.
The role of the healthcare community in resolving these conflicts is to set standards of care. The role of the public in managing ethical conflicts in medicine includes creating laws and setting public policy.
Ethical Issues in Contemporary Paramedic Practice
Paramedics will face some ethical issues during the span of their careers. Most issues deal with the patient’s right to self-determination and the paramedic’s duty to provide patient care.
The paramedic should answer the following ethical questions:
What is in the patient’s best interest?
What are the patient’s rights?
Does the patient understand the issues at hand?
What is the paramedic’s professional, legal, and moral accountability?
Translation 3
Do the greatest good for the greatest number of patients; confidentiality; veracity, fidelity, professional integrity; impartiality, universalizability, justifiability; answer in the affirmative, defend your actions; general agreement; altered mental status or incompetence; the patient’s rights, legal issues, accountability; contemporary paramedic practice; allegations, durable power of attorney; do not resuscitate order; negligence, intentional abandonment; shift is over; ensuring appropriate care for the patient.
Text 4
Allocation of Resources
Fairness in the allocation of resources and obligations is a commonly accepted bioethical value. This perceived right to universal access to an adequate level of healthcare is a complex economic issue.
Two factors affect true parity in the allocation of resources. The first is a person’s ability to access healthcare. This may define what medical services are covered or excluded. The second is treatment decisions made when resources are inadequate to meet patient care needs. This may occur, for example, during a major incident or multi-casualty emergency. Allocation can pose ethical dilemmas in prehospital care.
Decisions Surrounding Resuscitation
Advance directive/decisions, so-called living wills, and other self-determination documents can help the paramedic. The paramedic can use these documents to make decisions about the appropriateness of resuscitation in the prehospital setting.
Professional Accountability
As professionals, paramedics conform to a standard set by their level of training/education and professional practice. Paramedics are accountable to the patient, their registrant body, as well as their employing ambulance service for meeting the required standards of care. Duties include commitment to high-quality patient care, continuing education, skill proficiency, and registration.
Legal Accountability
Through patient care the paramedic also assumes a role in the healthcare legal system. The paramedic should consider the importance of legal accountability as it relates to medical ethics and abide by the law when ethical conflicts occur.
Moral Accountability
Combining moral, legal, and professional accountability may be difficult in an emergency. When dealing with ethical questions, the paramedic should remember the following key points:
Emotion may not be a reliable determinant for ethical decision-making. One should monitor the conscience. Rational decision-making is making decisions that rely on research and prudence regarding what is right.
Decisions must not be based solely on the opinions of others. If paramedics come across a situation that they have never dealt with before, it is possible they might make a poor, or even unethical, decision. In these cases, paramedics should consult with other (more senior) colleagues, a supervisor, or other healthcare professionals. At times, input from patients and their loved ones can be a key source of information and can lead to a better decision.
Once the ethical question has been answered, the answer becomes a rule to guide behaviour. Once the rule has been identified, it should become a barrier to acting in opposition to the rule. Paramedics are expected not to break the rule without a strong reason for their actions.
Healthcare providers are accountable for personal and professional actions and decisions. Seeking counsel and guidance with such decisions is always wise.
Most persons are seen as having a basic right to privacy. The principle of confidentiality refers to one’s private and personal information. This information should not be disclosed by a healthcare worker to other persons without the patient’s consent.
In some cases, the release of such information is required by law. Competent patients have a legal right to decide on the healthcare they will receive. Cases in which patients refuse life-saving care can produce legal and ethical conflicts.
Translation 4
Parity in the allocation of resources; medical services covered or excluded; major incident, multi-casualty emergency; appropriateness of resuscitation; abide by the law; break the rules; combining moral, legal, and professional accountability; consult with other healthcare professionals; right to privacy; reveal private information without the patient’s consent; right to refuse life-saving care.
Text 5
Other Ethical Principles for Patient Care Situations
Care in Futile Situations
An action is seen as futile if it serves no purpose or is totally ineffective. When a paramedic is providing care in a case that may be futile, the paramedic should follow current guidelines.
An example of a futile situation in healthcare is continuing resuscitation initiated by bystanders when the patient clearly has expired. Another example is providing life support measures for a patient who has fatal injuries.
The definition of futility may pose an ethical dilemma. This may be especially true when a dispute or lack of agreement exists about the goals of treatment.
Not all futility judgements are controversial. For example, cardiopulmonary resuscitation is futile and should not be provided to patients with obvious signs of death. Some obvious signs are decapitation, rigor mortis, tissue decompensation, or extreme dependent lividity.
Obligation to Provide Care
In the prehospital arena, the patient’s request for emergency service presents a legal duty to act to the paramedic and the service as an organization.
There is no specific obligation to provide care when off duty, but if the paramedic did undertake care, he or she would be covered by the principle of Good Samaritan laws as long as the care given was in keeping with levels of skills and competence and did not fall outside of any other policies or procedures.
Patient Advocacy and Paramedic Accountability
While providing care, the paramedic serves as the patient’s advocate. Examples of ways in which a paramedic can serve as the patient’s advocate include the following:
educating patients on the delivery of healthcare
ensuring that healthcare decisions are made by patients and their doctors and are based on the medical needs of patients
informing patients of national healthcare reform initiatives
promoting patient access to reliable information about state-of-the-art medical technologies and treatments.
Paramedic–Patient Relationships
The relationship formed between the paramedic and the patient during a patient care encounter is a legal one, and therefore, legal issues may arise from providing patient care. These issues include accountability, consent, confidentiality, and those related to transportation.
Accountability
Definitions might include the notions of responsibility, answerability, culpability, liability, obligation, and duty. Paramedics are not different from other healthcare professionals in having codes to conduct that explicitly refer to the issues around accountability.
Scope of Practice
Scope of practice refers to the range of duties and skills that a paramedic is allowed and expected to perform when needed. Scope of practice defines the boundaries between the paramedic and the lay person. It also defines the boundaries between different professionals’ skills levels.
The four main arenas through which paramedics face accountability for their actions are criminal law, civil law, employment law, and through professional registration.
Most failures in care most often result in civil action rather than criminal action. Negligence has to be proven, and for this to occur, a number of elements have to be determined:
there is a duty of care
there has been a breach of that duty of care
this was reasonably foreseeable
and that it resulted in harm.
Consent
The legal principle of consent is central to any encounter with a patient in the day-to-day work of a paramedic. To avoid a charge of trespass to the person, paramedics need to obtain consent prior to patient contact, such as examination or clinical care of a patient. This will then avoid the risk of being accused of battery or assault.
Consent may be given in two forms: expressed or implied. Expressed consent may be given in writing or verbally and implied suggests that it might be by non-verbal communication or action. Consent in writing is less common in prehospital care. Most commonly, expressed consent is obtained verbally.
The patient must be able to comprehend the information, especially any consequences, and be able to use information in the decision-making process. The paramedic must assess the patient’s capacity, which might be affected by, for example, pain, panic, confusion, medication, or fatigue.
However, incapacity must not be confused with an informed choice to decline treatment. Such decisions may be based on the patient’s own beliefs and values, even if they appear irrational to us.
There are different types of incapacity, including temporary and fluctuating. In this situation, unless a valid advance refusal exists, the law permits interventions, which are necessary but no more than reasonably required in the patient’s best interests.
If the incapacity is long-standing, it is lawful to carry out procedures in the patient’s best interest, which might include wider care, not just life-saving interventions. However, in prehospital care this scenario is uncommon.
Another component for valid consent is sufficient information (information giving). This would include the nature and purpose of the procedure or action, in a way which is clear, unambiguous, balanced, and free of jargon.
The ability of the paramedic to provide accurate information is key; in other words the knowledge regarding the risks and benefits of any proposed procedure must be present.
Additionally the paramedic should have the ability to convey information to patients both clearly and concisely, to be able to ensure patients have understood the information, and to be prepared to support the patient’s decisions. So a person’s consent must be based on appropriate understanding and the patient must be intentionally giving permission for the intervention.
Translation 5
Care in futile situations, it serves no purpose or is totally ineffective; follow current guidelines; fatal injuries; obvious signs of death; decapitation; decompensation, lividity; obligation to provide care; delivery of healthcare; promoting patient access to reliable information; responsibility, answerability, culpability, liability, and duty; scope of practice; boundaries between the paramedic and the lay person; criminal law, civil law, employment law; responsibility, answerability, culpability, liability, and duty; result in harm; trespass to the person; to obtain consent prior to patient contact; be accused of battery or assault; consent may be given in writing or verbally; comprehend the information; assess the patient’s capacity, which might be affected by, for example, pain, panic, confusion, medication, or fatigue; to decline treatment; incapacity temporary, fluctuating, long-standing; carry out life-saving interventions; explain the nature and purpose of the procedure or action; way which is clear, unambiguous, balanced, and free of jargon; consent must be based on appropriate understanding; permission for the intervention.
Text 6
Voluntariness
This is the principle that consent must be voluntary and freely given, without pressure or coercion to either agree to or refuse treatment. Coercion may arise from various sources, for example, from practitioners or family. However, coercion must not be confused with information giving and ensuring benefit/risk aspects are clear.
There are difficulties that are peculiar to the prehospital environment that can influence the obtaining of consent; patients, as well as relatives and others, are likely to be stressed or anxious. There may be a lack of understanding or forgetfulness.
Paramedics operate in all sorts of environments and a possible lack of privacy may affect the initial paramedic–patient relationship. The patient may feel helpless and unable to assert themselves. Often, the patient’s health history is unknown. Other issues such as practitioner knowledge and on-scene time pressures may also provide difficulties.
Persons aged 18 years and over who have capacity are deemed in law to have the right to refuse treatment and assessment.
Full documentation must be undertaken in all situations whether a patient refuses assessment or treatment.
Where possible, obtain the patient’s signature and those of witnesses. It is very important that the patients understand the consequences of their decision and also that it is emphasized that they are perfectly entitled to change their minds; if so, then the offer of care will remain.
Equally, consent may be withdrawn at any time by the patient and the paramedic must respect the patient’s wishes. Withdrawal of consent carries the same weight in law as initial refusal to consent.
Confidentiality
Maintaining the confidentiality of patient health information is a fundamental duty, not only from a legal perspective but also an ethical one. Much sensitive information can be obtained by paramedics, and extreme care must be taken to uphold the principles of confidentiality.
Patients and the public have a right and an expectation that information about themselves will be held in an appropriate way and that respect for privacy will be upheld.
The transfer of information is considered disclosure, and this disclosure should only be undertaken when it is correct to do so.
Patients will expect that those who receive that information will be only those who are caring for the patient and have a right to that information, for that purpose.
Paramedics work in public areas, and they must be careful that confidentiality is maintained at all times; taking a history in front of bystanders or even family could put practitioners in a difficult position.
Care must be taken that copies of patient report forms are not left in public view or where they could be accessed by unauthorized persons.
Protect relates to caring for the patient’s information, inform relates to the patient being advised how other information will be used, and providing choice is allowing the patient to determine how and if disclosure of information is undertaken.
Advanced Directives
Living wills, advanced statements, advanced refusals, and do-not-resuscitate orders are collectively known as advanced directives. These are (usually) written documents that identify the patient’s wishes in the event of their death or incapacity.
Many advance refusals/decisions relate to withholding resuscitation attempts in the event of cardiac or respiratory arrest. To be valid, they must be made by the patient when they have full capacity and must be very specific about the intervention(s) being refused.
The refusal should be in writing. Certain criteria need to be in place: the patient has to be 18 years or older, has to specify the treatment to be refused, has to specify when this refusal would take place, and has to confirm that the decision is made of their own free will without coercion or influence of others.
However, if there is any doubt about the validity of the decisions, then paramedics should commence normal care and seek advice, for example, from the patient’s GP or from more senior colleagues.
Translation 6
Voluntariness; without pressure or coercion; difficulties that can influence the obtaining of consent; lack of privacy, time pressures; the patient may feel helpless; obtain the patient’s signature and those of witnesses; patients are perfectly entitled to change their minds; consent may be withdrawn at any time by the patient; respect the patient’s wishes; confidentiality of patient health information; uphold the principles of confidentiality; disclosure of sensitive information; information accessed by authorized persons only; directives, statements, refusals; in the event of their death or incapacity; in the event of cardiac or respiratory arrest; withholding resuscitation; if there is any doubt about the validity of the decisions commence normal care.
Recognition of Life Extinct (ROLE)/Futile Resuscitation
The recognition of life extinct (ROLE) guidelines are part of the clinical practice guidelines. Paramedics should familiarize themselves with the practice in their own area.
In the event of ROLE being declared, it is important that paramedics follow their service requirements for document completion and that the time of death is noted.
Staff may be required to liaise with the coroner’s office, depending on the nature of the case, and if there are any suspicious circumstances or the death is sudden and unexpected, then the police will normally become involved anyway.
If there are any factors that suggest staff should commence or continue resuscitation, then this is what should happen. These are difficult situations to deal with, especially with a distraught family present, but paramedics must be very clear about what the policies and procedures are and try to avoid any on-scene disagreements with the patient’s family.
Box 2
Physiological Changes That Occur after Death
Translation 7
Recognition of life extinct; futile resuscitation; note the time of death; liaise with the coroner’s office; suspicious circumstances, the death is sudden and unexpected; to avoid any on-scene disagreements with the patient’s family; physiological changes that occur after death; skin becomes pale and yellowish, body temperature falls; blood pressure and muscle tension decrease, and the pupils become dilated; dependent lividity, muscle stiffening; rigor mortis diminishes and the body becomes flaccid; swelling and bloating become evident; acute exacerbation; establish treatment protocols; in direct accordance with the local protocol; standing order; explain the risks of refusing care; the informed refusal of competent adult.
Text 8
Legal Duties and Ethical Responsibilities
The paramedic’s legal duties are to the patient, the employer, and the public. Like other healthcare professionals, in addition to legal duties, paramedics have ethical responsibilities that include the following:
responding with respect to the physical and emotional needs of every patient
maintaining mastery of skills and competence
participating in continuing education/refresher training
critically reviewing performance and seeking improvement
reporting honestly
respecting confidentiality
working cooperatively and with respect for other emergency workers and healthcare professionals
staying current with new concepts and modalities.
The Coroner
Deaths are reported to the coroner when, for instance, the death was through an accident, during surgery or before recovery from an anaesthetic; or where the death is unnatural, sudden, and unexplained; or from a violent cause.
The coroner may require a post-mortem examination and, depending on the result of this, may order an inquest. The inquest is likely to be called where the death was unnatural or violent, or if it occurred in prison or in the police custody, or where after the post-mortem the cause is still unclear.
Ambulance staff may be called to give evidence at a coroner’s inquest. The purpose of the inquest is to establish the identity of the deceased and the time and circumstances of the death. The coroner will examine under oath all those who provide evidence in relation to the case.
Documentation and statements may be called upon. The witnesses may be questioned by legal representatives appointed by the family, for instance, or certain other interested persons who the coroner may notify to attend the inquest.
Translation 8
Respect to the physical and emotional needs of every patient; continuing education, refresher training; deaths are reported to the coroner; death was through an accident, during surgery, or before recovery from an anaesthetic; death is unnatural, sudden, and unexplained or from a violent cause; require a post-mortem examination, order an inquest; prison, police custody; establish the identity of the deceased and the time and circumstances of the death; examine under oath; provide evidence in relation to the case; question witnesses; legal representatives appointed by the family.
Exercise A
Match the descriptions in column A with the expressions in column B to give correct keyword characteristics.
A
Creating apprehension or unauthorized handling and treatment of a patient
Physical contact with a person without consent and without legal justification
The systematic study of moral dimensions, including moral vision, decisions, conduct, and policies of the life sciences and healthcare
The discipline relating to right and wrong, moral duty and obligation, moral principles and values, and moral character; a standard for honourable behaviour
Verbal or written consent to the treatment
The presumption that an unconscious or incompetent person would consent to life-saving care
Consent obtained from a patient after explaining all facts necessary for the patient to make a reasonable decision
Social standards or customs; dealing with what is right or wrong in a practical sense
Failure to use such care as a reasonably prudent emergency medical services provider would use in similar circumstances
Conduct that fails to comfort to moral principles, values, or standards
B
a) implied consent
b) assault
c) ethics
d) bioethics
e) battery
f) informed consent
g) unethical
h) morals
i) expressed consent
j) negligence
Exercise B
Try to learn by heart:
Ethics is the discipline relating to right and wrong, moral duty and obligation, moral principles and values, and moral character. Bioethics is the science of medical ethics. Morals refer to social standards or customs.
Paramedics must meet a standard established by their level of training and regional practice.
Paramedics must abide by the law when ethical conflicts occur.
A paramedic must act in a way that is seen as morally acceptable.
The rapid approach to ethical issues is a process. The process involves reviewing past experiences, deliberation (if possible), and performing the impartiality test, universalizability test, and interpersonal justifiability test to reach an acceptable decision.
Two concepts of ethical healthcare are to provide patient benefit and to do no harm.
All resources must be allocated fairly. This is an accepted bioethical value.
Advance directives, living wills, and other self-determination documents can help the paramedic to make decisions about the appropriateness of resuscitation in the prehospital setting.
A healthcare professional is not allowed to reveal details supplied by the patient to others without the patient’s consent. This is the principle of confidentiality.
In some cases, patients refuse life-saving care. These cases can produce legal and ethical conflicts.
Other areas that are likely to raise ethical questions in the prehospital setting include providing care in futile situations, the paramedic’s obligation to provide care, patient advocacy, and the paramedic’s role in providing advanced life support skills.
To safeguard against litigation, the paramedic must be knowledgeable of legal issues. The paramedic also must know about the effects of these issues.
Paramedics and healthcare workers may be required by law to report some cases. This is known as disclosure, and the rules relating to confidentiality allow for this.
Legal claims that are related to patient care usually result from civil claims or negligence. This refers to the failure to act as a reasonable, prudent paramedic would act in such circumstances.
Most legal authorities stress that protection against claims of negligence has three elements. The first is training. The second is competent patient care skills. The third is full documentation of all patient care activities.
Confidential information is threefold. For the most part, confidential information includes any details about a patient that are related to the patient’s history. Any assessment findings also are included. Any treatment given is included as well. Rules exist surrounding disclosure.
A mentally competent adult (an adult with capacity) has the right to refuse medical care; this is the case even if the decision could result in death or permanent disability.
A patient with capacity has certain rights. The patient has the right to decide what medical care (and transportation) to receive. This is a basic concept of law and medical practice.
Legal responsibilities for the patient continue until patient care is transferred to another member of the healthcare system (or it is clear that the patient no longer requires care).
Resuscitation issues that relate directly to EMS include withholding or stopping resuscitation, advance directives, and recognition of life extinct.
Exercise C
Prepare short dialogues:
Define ethics and bioethics
Distinguish between professional, legal, and moral accountability.
Describe the role of ethical tests in resolving ethical dilemmas in healthcare.
Discuss specific prehospital ethical issues including allocation of resources, decisions surrounding resuscitation, confidentiality, and consent.
Identify ethical dilemmas that may occur related to care in futile situations, obligation to provide care, patient advocacy, and the paramedic’s role.
Describe the principles of accountability.
Define negligence and the elements necessary for a charge of negligence to be successful.
Describe the principle of consent and the elements required when consent is sought.
Identify the principle of confidentiality.
Detail the differing forms of advance directive that might influence paramedic practice.
Solution to Exercise A
1b, 2e, 3d, 4 c, 5i, 6a, 7f, 8h, 9i, 10g
Vocabulary 1
abide /əˈbaɪd/
acceptable /əkˈsept.ə.bl ̩/
access /ˈæk.ses/
accident /ˈæk.sɪ.dənt/
accurate /ˈæk.jʊ.rət/
accused /əˈkjuːzd/
additional /əˈdɪʃ.ən.əl/
adequate /ˈæd.ə.kwət/
adjunct /ˈædʒ.ʌŋk t/
advanced /ədˈvɑːnt st/ directive /daɪˈrek.tɪv/
advanced /ədˈvɑːnt st/
adverse /ˈæd.vɜːs/
advertising /ˈæd.və.taɪ.zɪŋ/
advise /ədˈvaɪ.z/
advised /ədˈvaɪzd/
advocacy /ˈæd.və.kə.sɪ/
advocate /ˈæd.vəˌkeɪt/
affect /əˈfekt/
affirmative /əˈfɜː.mə.tɪv/
agree /əˈgriː/
agreement /əˈgriː.mənt/
allocation /ˌæl.əˈkeɪ.ʃən/
allow /əˈlaʊ/
altruistic /ˌæl.truˈɪs.tɪk/
ambulance /ˈæm.bjʊ.lənt s/
anaesthetic /ˌæn.əsˈθet.ɪk/
ancient /ˈeɪn.t ʃənt/
answerability /ˌɑːnt.sər.əˈbɪl.ə.ti/
anxious /ˈæŋk .ʃəs/
appointed /əˈpɔɪn.tɪd/
appraisal /əˈpreɪ.zəl/
appreciation /əˌpriː.ʃiˈeɪ.ʃən/
apprehension /æp.rɪˈhen.ʃən/
appropriateness /əˈprəʊ.pri.ət.nəs/
arena /əˈriː.nə/
arguably /ˈɑːg.ju.ə.bli/
arise /əˈraɪz/
arrest /əˈrest/
assault /əˈsɒlt/
assert /əˈsɜːt/
assessment /əˈses.mənt/
assume /əˈsjuːm/
at /æt/ hand /hænd/
at /æt/ times /taɪmz/
attend /əˈtend/
authority /ɔːˈθɒr.ɪ.ti/
autonomy /ɔːˈtɒn.ə.mi/
avoid /əˈvɔɪd/
balanced /ˈbæl.ənt st/
based /beɪst/ on /ɒn/
battery /ˈbæt.ər.i/
behave /bɪˈheɪv/
behaviour /bɪˈheɪ.vjə/
beneficence /bɪˈnef.ɪ.sən.ts/
beyond /biˈjɒnd/
bioethics /ˈbaɪ.əʊˌeθ.ɪks/
bloating /ˈbləʊ.tɪŋ/
bluish /ˈbluː.ɪʃ/
boundary /ˈbaʊn.dər.i/
breach /briːtʃ/
break /breɪk/ the rule /ruːl/
bystander /ˈbaɪˌstæn.dər/
capacity /kəˈpæs.ə.ti/
cardiopulmonary /ˌkɑː.di.əʊˈpʊl.mə.nə.ri/
career /kəˈrɪər/
caring /ˈkeə.rɪŋ/
carry /ˈkær.i/ st out /aʊt/
casualty /ˈkæʒ.ju.əl.ti/
cause /kɔːz/
charge /tʃɑːdʒ/
choice /tʃɔɪs/
circumstance /ˈsɜː.kəm.stɑːnt s/
civil /ˈsɪv.əl/
claim /kleɪm/
code /kəʊd/
coerce /kəʊˈɜːs/
coercion /kəʊˈɜː.ʃən/
combine /kəmˈbaɪn/
comfort /ˈkʌm.fət/
comfortable /ˈkʌmp .fə.tə.bl ̩/
commence /kəˈment s/
commit /kəˈmɪt/
commitment /kəˈmɪt.mənt/
communicate /kəˈmjuː.nɪ.keɪt/
competence /ˈkɒm.pɪ.tənt s/
competent /ˈkɒm.pɪ.tənt/
completion /kəmˈpliːʃən/
comprehend /ˌkɒm.prɪˈhend/
comprehension /ˌkɒm.prɪˈhen.t ʃən/
comprise /kəmˈpraɪz/
concept /ˈkɒn.sept/
concisely /kənˈsaɪ.sli/
conduct /kənˈdʌkt/
confidence /ˈkɒn.fɪ.dənt s/
confidentiality /ˌkɒn.fɪ.den.t ʃiˈæl.ɪ.ti/
conform /kənˈfɔːm/
confused /kənˈfjuːzd/
confusion /kənˈfjuː.ʒən/
conscience /ˈkɒn.t ʃənt s/
consent /kənˈsent/
consequence /ˈkɒnt .sɪ.kwənt s/
contemporary /kənˈtem.pər.ər.i/
content /kənˈtent/
controversial /ˌkɒn.trəˈvɜː.ʃəl/
convey /kənˈveɪ/
coroner /ˈkɒr.ə.nər/
counsel /ˈkaʊnt .səl/
co-worker /ˌkəʊˈwɜːkər/
criminal /ˈkrɪm.ɪ.nəl/ law /lɔː/
culpability /ˌkʌl.pəˈbɪl.ə.ti/
current /ˈkʌr.ənt/
customs /ˈkʌs.təmz/
deal /dɪəl/ with /wɪð/
death /deθ/
decapitation /dɪˌkæp.ɪˈteɪ.ʃən/
decay /dɪˈkeɪ/
deceased /dɪˈsiːst/
deceitful /dɪˈsiːt.fʊl/
decision /dɪˈsɪʒ.ən/
declare /dɪˈkleə/
decline /dɪˈklaɪn/
decompensation /diː.kɒm.pən.ˈseɪ.ʃən/
decrease /dɪˈkriːs/
deem /diːm/
defend /dɪˈfend/
define /dɪˈfaɪn/
deliberation /dɪˌlɪb.əˈreɪ.ʃən/
delivery /dɪˈlɪv.ər.i/
dependent /dɪˈpen.dənt/
depth /depθ/
design /dɪˈzaɪn/
determinant /dɪˈtɜː.mɪ.nənt/
determine /dɪˈtɜː.mɪn/
differ /ˈdɪf.ər/
dilated /daɪˈleɪt.ɪd/
dilemma /daɪˈlem.ə/
diminish /dɪˈmɪn.ɪʃ/
directive /daɪˈrek.tɪv/
disability /ˌdɪs.əˈbɪl.ɪ.ti/
disabled /dɪˈseɪ.bəld/
disadvantageous /ˌdɪsˌæd.vənˈteɪ.dʒəs/
disagreement /ˌdɪs.əˈɡriː.mənt/
disclose /dɪsˈkləʊz/
disclosure /dɪsˈkləʊ.ʒə/
discoloration /dɪˌskʌl.əˈreɪ.ʃən/
dispute /dɪˈspjuːt/
distraught /dɪˈstrɔːt/
doubt /daʊt/
drain /dreɪn/ away /əˈweɪ/
drain /dreɪn/
drainage /ˈdreɪ.nɪdʒ/
draw /drɔː/
duty /ˈdjuː.ti/
effectively /ɪˈfek.tɪvl.ɪ/
embedded /ɪmˈbed.ɪd/
emergency /ɪˈmɜː.dʒənt .si/
emphasize /ˈemfəˌsaɪz/
employer /ɪmˈplɔɪ.ər/
employment /ɪmˈplɔɪ.mənt/
encounter /ɪnˈkaʊn.tə/
ensure /ɪnˈʃɔːr/
entire /ɪnˈtaɪə/
environment /ɪnˈvaɪə .rən .mənt/
equally /ˈiː.kwə.li/
establish /ɪˈstæb.lɪʃ/
ethics /ˈeθɪks/
event /ɪˈvent/
evident /ˈev.ɪ.dənt/
examination /ɪgˌzæm.ɪˈneɪ.ʃən/
except /ɪkˈsept/
exclude /ɪkˈskluːd/
expectation /ˌek.spekˈteɪ.ʃən/
expected /ɪkˈspek.tɪd/
experience /ɪkˈspɪə.ri.ənts/
expire /ɪkˈspaɪə/
explicitly /ɪkˈsplɪs.ɪt.li/
expressed /ɪkˈspresd/
extent /ɪkˈstent/
extinct /ɪkˈstɪŋkt/
extreme /ɪkˈstriːm/
face /feɪs/
failure /ˈfeɪ.ljər/
fair /feə/
fairly /ˈfeə.lɪ/
fairness /ˈfeə.nɪs/
fall /fɔːl/
familiarize /fəˈmɪl.i.ər.aɪz/
fatal /ˈfeɪ.təl/
fatigue /fəˈtiːg/
fidelity /fɪˈdel.ə.ti/
finding /ˈfaɪn.dɪŋ/
flaccid /ˈflæs.ɪd/
fluctuate /ˈflʌk.tju.eɪt/
foreseeable /fɔːˈsiː.ə.bl̩/
forgetfulness /fəˈget.fʊl.nɪs/
frame /freɪm/
free /friː/
freely /ˈfriːlɪ/
fundamental /ˌfʌn.dəˈmen.təl/
furthermore /ˈfɜːðəˌmɔː/
futile /ˈfjuːtaɪl/
futility /fjuːˈtɪl.ɪ.ti/
goal /gəʊl/
good /gʊd/
gravity /ˈgræv.ɪ.tɪ/
guidance /ˈɡaɪ.dəns/
handling /ˈhænd.lɪŋ/
harm /hɑːm/
health /helθ/ care /keə/ delivery /dɪˈlɪv.ər.i/
healthcare /helθ.keə/
helpless /ˈhelp.lɪs/
honest /ˈɒn.ɪst/
honesty /ˈɒn.ə.sti/
honourable /ˈɒn.ər.ə.bl̩/
identify /aɪˈden.tɪ.faɪ/
identity /aɪˈden.tɪ.ti/
impartiality /ɪmˌpɑː.ʃiˈæl.ɪ.ti/
implied /ɪmˈplaɪd/
importance /ɪmˈpɔː.tənts/
improvement /ɪmˈpruːv.mənt/
in /ɪn/ writing /ˈraɪ.tɪŋ/
inadequate /ɪˈnæd.ɪ.kwət/
incapacity /ˌɪn.kəˈpæs.ə.ti/
incident /ˈɪn.sɪ.dənt/
include /ɪnˈkluːd/
incompetence /ɪnˈkɒm.pɪ.təns/
incompetent /ɪnˈkɒm.pɪ.tənt/
ineffective /ˌɪn.ɪˈfek.tɪv/
influence /ˈɪn.flʊ.əns/
initial /ɪˈnɪʃ.əl/
initiate /ɪˈnɪʃ.i.eɪt/
initiative /ɪˈnɪʃ.ə.tɪv/
injury /ˈɪn.dʒər.i/
inquest /ˈɪnˌkwest/
instinctive /ɪnˈstɪŋk.tɪv/
integrity /ɪnˈteɡ.rə.ti/
intentionally /ɪnˈten.ʃən.əl.ɪ/
intervention /ˌɪntəˈven.ʃən/
involve /ɪnˈvɒlv/
issue /ˈɪʃ.uː/
jargon /ˈdʒɑː.gən/
judgement /ˈdʒʌdʒ.mənt/
just /dʒʌst/
justice /ˈdʒʌs.tɪs/
justifiable /ˈdʒʌs.tɪ.faɪ.ə.bl̩/
justification /ˌdʒʌs.tɪ.fɪˈkeɪ.ʃən/
justify /ˈdʒʌs.tɪ.faɪ/
keep /kiːp/
kindness /ˈkaɪnd.nɪs/
knowledge /ˈnɒl.ɪdʒ/
knowledgeable /ˈnɒl.ɪ.dʒə.bl̩/
lack /læk/
lawful /ˈlɔː.fʊl/
legal /ˈliː.gəl/
legal /ˈliːgəl/ claim /kleɪm/
liability /ˌlaɪ.əˈbɪl.ɪ.ti/
liaise /lɪˈeɪz/
life-saving /ˈlaɪfˌseɪ.vɪŋ/
litigation /ˌlɪt.ɪˈɡeɪ.ʃən/
lividity /lɪˈvɪd.ə.ti/
living /ˈlɪv.ɪŋ/ will /wɪl/
long-standing /lɒŋ.ˈstæn.dɪŋ/
loosen /ˈluː.sən/
maintain /meɪnˈteɪn/
major /ˈmeɪ.dʒər/
mastery /ˈmɑː.stər.i/
measure /ˈmeʒ.ər/
medication /ˌmed.ɪˈkeɪ.ʃən/
mentally /ˈmen.təl.i/
mercy /ˈmɜːsɪ/
modality /məʊˈdæl.ə.ti/
moral /ˈmɒr.əl/
murder /ˈmɜː.dər/
muscle /ˈmʌs.l/
nature /ˈneɪ.tʃə/
negligence /ˈneɡ.lɪ.dʒəns/
noble /ˈnəʊ.bl/
non-maleficence /nɒn-məˈlef.ɪ.sən.ts/
note /nəʊt/
notify /ˈnəʊ.tɪ.faɪ/
notion /ˈnəʊ.ʃən/
oath /əʊθ/
obligation /ˌɒb.lɪˈɡeɪ.ʃən/
obtain /əbˈteɪn/
obvious /ˈɒb.vi.əs/
occur /əˈkɜː/
officer /ˈɒf.ɪ.sər/
omission /əʊˈmɪʃ.ən/
option /ˈɒp.ʃən/
order /ˈɔː.dər/
outcome /ˈaʊtˌkʌm/
pale /peɪl/
parity /ˈpær.ə.ti/
participate /pɑːˈtɪs.ɪ.peɪt/
past /pɑːst/
paternalistic /pəˌtɜː.nəˈlɪs.tɪk/
peculiar /pɪˈkjuː.li.ər/
perceive /pəˈsiːv/
performance /pəˈfɔː.məns/
permanent /ˈpɜː.mə.nənt/
permission /pəˈmɪʃ.ən/
persuade /pəˈsweɪd/
police /pəˈliːs/ custody /ˈkʌs.tə.di/
policy /ˈpɒl.ə.si/
pose /pəʊz/
post-mortem /pəʊstˈmɔː.təm/
practitioner /prækˈtɪ.ʃən.ər/
prehospital /ˌpriːˈhɒs.pɪ.təl/
pressure /ˈpreʃ.ə/
presumption /prɪˈzʌmp.ʃən/
principle /ˈprɪn.sɪ.pl̩/
prior /ˈpraɪə/ to /tʊ/
prison /ˈprɪz.ən/
privacy /ˈprɪv.ə.si/
procedure /prəˈsiː.dʒər/
proficiency /prəˈfɪʃ.ən.sɪ/
promote /prəˈməʊt/
properly /ˈprɒp.əl.i/
propose /prəˈpəʊz/
provider /prəˈvaɪ.dər/
prudence /ˈpruː.dəns/
prudent /ˈpruː.dənt/
public /ˈpʌb.lɪk/
pupil /ˈpjuː.pəl/
purple /ˈpɜː.pl ̩/
purpose /ˈpɜː.pəs/
range /reɪndʒ/
rational /ˈræʃ.ən.əl/
reason /ˈriː.zən/
reasonable /ˈriː.zən.ə.bl ̩/
reasonably /ˈriː.zən.ə.bli/
receive /rɪˈsiːv/
recognize /ˈrek.əɡ.naɪz/
recovery /rɪˈkʌv.ər.i/
refer /rɪˈfɜːr/
refresher /rɪˈfreʃ.ər/
refusal /rɪˈfjuː.zəl/
refuse /rɪˈfjuːz/
regard /rɪˈgɑːd/ for /fɔː/
registrant /ˈredʒ.ɪ.strənt/ body /ˈbɒdɪ/
registration /ˌredʒ.ɪˈstreɪ.ʃən/
relate /rɪˈleɪt/
relationship /rɪˈleɪ.ʃən.ʃɪp/
release /rɪˈliːs/
reliable /rɪˈlaɪə.bəl/
rely /rɪˈlaɪ/ on /ɒn/
remain /rɪˈmeɪn/
removal /rɪˈmuː.vəl/
repair /rɪˈpeə/
report /rɪˈpɔːt/
representative /ˌrep.rɪˈzen.tə.tɪv/
request /rɪˈkwest/
require /rɪˈkwaɪə/
requirement /rɪˈkwaɪə.mənt/
research /rɪˈsɜːtʃ/
resolve /rɪˈzɒlv/
resource /rɪˈzɔːs/
respond /rɪˈspɒnd/
responsibility /rɪˌspɒn.sɪˈbɪl.ɪ.ti/
resuscitation /rɪˌsʌs.ɪˈteɪ.ʃən/
reveal /rɪˈviːl/
review /rɪˈvjuː/
right /raɪt/
rigor mortis /ˌrɪɡ.əˈmɔː.tɪs/
rule /ruːl/
safeguard /ˈseɪfˌgɑːd/
safely /ˈseɪf.lɪ/
science /ˈsaɪəns/
scope /skəʊp/
seek /siːk/ (sought, sought)
self-determination /ˌself.dɪˌtɜː.mɪˈneɪ.ʃən/
sense /sens/
sensitive /ˈsent .sɪ.tɪv/
setting /ˈset.ɪŋ/
settle /ˈset.l̩/
sign /saɪn/
signature /ˈsɪg.nɪ.tʃə/
skill /skɪl/
solely /ˈsəʊl.lɪ/
source /sɔːrs/
span /spæn/
specify /ˈspes.ɪ.faɪ/
staff /stɑːf/
standard /ˈstæn.dəd/
state-of-the-art /steɪt.əv.ðiː.ɑːt/
statement /ˈsteɪt.mənt/
steal /stiːl/
stiffen /ˈstɪf.ən/
strive /straɪv/
sudden /ˈsʌd.ən/
sufficient /səˈfɪʃ.ənt/
supervise /ˈsuːpəˌvaɪz/
surgery /ˈsɜː.dʒər.i/
suspicious /səˈspɪʃ.əs/
swelling /ˈswel.ɪŋ/
take /teɪk/ a history /ˈhɪs.tər.i/
take /teɪk/ into /ɪntə/ account/ əˈkaʊnt/
temporary /ˈtem.pər.ər.i/
tension /ˈtent .ʃən/
threefold /ˈθriː.fəʊld/
throughout /θruːˈaʊt/
timing /ˈtɑɪ.mɪŋ/
totally /ˈtəʊ.təl.i/
training /ˈtreɪ.nɪŋ/
transfer /trænsˈfɜːr/
treatment /ˈtriːt.mənt/
trespass /ˈtres.pəs/
truthful /ˈtruːθ.fəl/
unambiguous /ˌʌn.æmˈbɪɡ.ju.əs/
unauthorized /ʌnˈɔː.θə.raɪzd/
uncommon /ʌnˈkɒm.ən/
unconscious /ʌnˈkɒn.ʃəs/
underlying /ˌʌndəˈlaɪ.ɪŋ/
undertake /ˌʌndəˈteɪk/
unexpected /ˌʌn.ɪkˈspek.tɪd/
universal /ˌjuː.nɪˈvɜː.səl/
unnatural /ʌnˈnætʃ.ər.əl/
unpredictable /ˌʌn.prɪˈdɪk.tə.bl̩/
uphold /ʌpˈhəʊld/
valid /ˈvæ.lɪd/
value /ˈvæl.juː/
variable /ˈveə.ri.ə.bl̩/
veracity /vəˈræs.ɪ.ti/
verbally /ˈvɜː.bəl.ɪ/
violent /ˈvaɪə.lənt/
virtue /ˈvɜː.tjuː/
voluntariness /ˈvɒl.ən.tər.i.nes/
voluntary /ˈvɒl.ən.tər.i/
weight /weɪt/
will /wɪl/
wisdom /ˈwɪz.dəm/
wise /waɪz/
wish /wɪʃ/
withdrawal /wɪðˈdrɔː.əl/
withdrawn /wɪðˈdrɔːn/
withhold /wɪðˈhəʊld/
witness /ˈwɪt.nəs/
yellowish /ˈjel.əʊ.ɪʃ/
Unit 2
Emergency Medical Services and Ambulance Operation
Text 1
The operations of an effective EMS system include activation by the public and organizations, dispatch, prehospital care, hospital care, and rehabilitation.
Activation
The public expects to have police and fire service provision, and they also expect to get a fast response with skilled personnel in an emergency. Once someone recognizes that an emergency exists, the response is coordinated. Contact is made with communication centres and dispatching services by emergency phone numbers such as 112 (the European Union emergency number).
Prehospital Care
Ill or injured patients may need prehospital intervention and stabilization; interventions may involve basic life support and advanced life support skills. The care, necessary in some cases, may consist of giving only comforts and reassurance.
Care also may require spinal immobilization, airway protection, endotracheal intubation, intravenous therapy, medication administration, defibrillation, and other advanced interventions.
Hospital Care
When the patient is brought to the emergency department, patient care resources expand. This care may include doctors, nurse practitioners, nurses, support and diagnostic staff (such as radiographers, laboratory technicians, physiotherapists, social workers, and others), secretaries, and medical record staff.
Other resources available beyond the emergency department include surgery, intensive care, pharmacy, nutrition services, and many others.
Rehabilitation
Rehabilitation often occurs before and after hospital discharge; services may be in the form of education and physical and occupational therapy that help the patient to recover and maintain maximal independence.
Emergency Medical Services Provider Levels
Various groups of staff come together to make an effective prehospital EMS and paramedic system. These groups include dispatchers/control staff and call handlers, first responders, emergency care assistants, ambulance technicians, paramedics, and emergency care practitioners.
Dispatcher/Call Handlers/Control Staff
These staff are telecommunicators and serve as the primary contact with the public. The dispatcher directs the proper services to the scene, which may include ground and air ambulances, as well as first responders and other ambulance resources.
An effective EMS dispatch communications system includes the following functions:
Receive and process calls for EMS assistance. The call handler receives and records calls to EMS assistance and selects an appropriate course of action. The call handler must obtain as much information as possible, including name, ring-back number, and address, and may have to deal with distraught callers.
The dispatcher directs the proper emergency vehicles to the correct address/location, coordinates the emergency vehicles while en route to the scene, to the receiving unit, and back to the station.
Relay medical information. The dispatch centre can provide a telecommunications channel among appropriate medical facilities and EMS personnel.
Coordinate with other services. The dispatcher aids communications between agencies, such as police, fire and rescue, coastguard, mountain rescue, as well as with out-of-hours services and other health agencies.
Paramedic
Paramedics are trained in all aspects of basic life support and advanced life support procedures that are relevant to prehospital emergency care. The paramedic has advanced training in patient assessment, cardiac rhythm interpretation, defibrillation, drug therapy, and airway management and provides emergency care based on advanced assessment skills and the formulation of a working impression.
Continuing Education
Continuing education provides a way for all healthcare providers to retain primary technical and professional skills and aids in learning new and advanced skills and knowledge. New data, procedures, and resources are being developed continuously.
Continuing education can take many forms, including the following:
conferences and seminars
lectures and workshops
quality improvement reviews
skill laboratories
certification and recertification programmes
refresher training programmes
journal studies
multimedia presentations
Internet-based learning
case presentations.
Professionalism Healthcare Professional
EMS professionals occupy positions of public trust and are highly visible role models. The public has high expectations of paramedics while they are on and off duty. Therefore, professional conduct at all times complements the image of the EMS professional. Image and behaviour are vital to establishing credibility and instilling confidence.
Attributes of the Professional Paramedic
Many general aspects of being professional can be applied to the role of the paramedic and some of these attributes are described below:
Integrity. Integrity means being honest in all actions. Actions that show integrity include being truthful, not stealing, and providing complete and correct documentation.
Empathy. Empathy is identifying with and understanding the feelings, situations, and motives of others. Behaviour that demonstrates empathy includes showing caring, compassion, and respect for others, understanding the feelings of the patient and family, being calm and helpful to those in need, and being supportive and reassuring of others.
Self-motivation. Self-motivation can mean taking the lead to finish tasks, to improve behaviour, and to follow without supervision.
Appearance and personal hygiene. Paramedics must ensure that their clothing and uniforms are clean and in good repair and must be aware of the importance of personal hygiene and good grooming.
Self-confidence. Paramedics must trust and rely on themselves, often in difficult situations. One key task is to assess personal and professional strengths and weaknesses; the ability to trust personal choices shows self-confidence.
Communications. The paramedic must be able to convey key information to others and be able to speak clearly, write legibly, and listen actively.
Time management. Time management refers to organizing and prioritizing tasks to make the best use of time.
Teamwork and diplomacy. The paramedic must be able to work with others well. In fact, the paramedic must be able to use tact and interpersonal skills to achieve a common goal. As a member of the EMS team, the paramedic must place the success of the team above personal success.
Respect. Respect means having regard for others and showing consideration and appreciation. Paramedics are polite to others and avoid the use of derogatory or demeaning terms.
Patient advocacy. The paramedic must always act as the patient’s advocate, even when the patient disagrees with the care. Paramedics should not attempt to impose their beliefs on patients. They also should not allow biases (religious, ethical, political, social, or cultural) to influence care.
Careful delivery of service. Paramedics deliver the highest quality of patient care. With this care comes attention to detail and proper prioritization of care. Paramedics master and refresh their skills, perform full equipment checks, and ensure safe ambulance operations.
Roles and Responsibilities of the Paramedic
The paramedic may practice patient care at an emergency scene, from an emergency scene to the hospital, between healthcare facilities, or in other healthcare settings. The paramedic’s roles and duties can be divided into two groups: primary responsibilities and additional responsibilities.
Box 1
Roles and Responsibilities of the Paramedic
Primary Responsibilities
Paramedics must be prepared physically, mentally, and emotionally for their job. During scene assessment, paramedics must consider their own safety; safety of the crew, patients, and bystanders; and the mechanism of injury or probable cause of illness.
The paramedic must perform advanced assessment of the patient at once to determine the injury or illness. At that point, the paramedic can formulate a field impression and set priorities of care and transportation. The care provided by the paramedic should minimize secondary injury. After stabilizing the patient in the field, the paramedic should supply proper transport to the receiving unit. The paramedic should comfort the patient and family during transport.
Transportation may include ground or air transport and may be based on the patient’s condition. The paramedic must know hospital designation and categorization, as well as choosing the correct destination calls for knowing which ones are available and suitable.
The paramedic needs to brief the staff about the patient’s condition at the scene and during transportation and also needs to provide thorough and accurate documentation in the patient care report. The paramedic should complete required documentation in a timely manner so that the EMS crew can return to service. The crew should prepare the ambulance for return to service by replacing equipment and supplies.
Additional Responsibilities
The paramedic can advocate accident and injury prevention programmes and can participate as a leader in community activities. A few ways to improve the health of the community include teaching cardiopulmonary resuscitation, first aid, and injury prevention.
Paramedics can help to inform the public of the best use of prehospital and other non-EMS healthcare resources. They can explain non-hospital emergency department clinical providers, such as minor injuries units. Programmes on when, where, and how to use EMS and emergency departments promote the best use of the resources.
They can conduct injury prevention initiatives (activities and risk surveys) and can distribute materials about EMS and other health programmes.
A paramedic must work to develop in personal and professional ways. Methods to accomplish this include continuing education, student mentoring, membership in professional organizations, as well as conducting and supporting research activities.
Translation 1
Communication centres and dispatching services; emergency phone numbers (the European Union 112); prehospital care; basic life support and advanced life support; give comforts and reassurance; spinal immobilization, airway protection, endotracheal intubation, intravenous therapy, medication administration; doctor, nurse, physiotherapist, social worker; intensive care, surgery; hospital discharge, rehabilitation; recover and maintain independence; dispatcher, ambulance, paramedics, and emergency care practitioners; the primary contact with the public, receive and record calls; obtain as much information as possible, including name, address, and ring-back number; coordinate the emergency vehicles; relay information; police, fire and rescue, coastguard, mountain rescue; patient assessment; education, lectures, training programmes, case presentations; on and off duty; professional conduct; be honest, confidence, credibility; provide complete and correct documentation; caring, compassion, respect, understanding; appearance and personal hygiene; be able to convey key information, speak clearly, write legibly, and listen actively; time management, organizing tasks; be polite, avoid the use of derogatory or demeaning terms; equipment checks; primary responsibilities, preparation, response, scene assessment; patient assessment, recognition of injury or illness; patient management, patient transfer; public involvement in emergency medical services; personal and professional development; consider his or her own safety; safety of the crew, patients, and bystanders; set priorities of care and transportation, during transport, comfort the patient and family; choose the correct hospital, to brief the staff about the patient’s condition, to provide thorough and accurate documentation; to prepare the ambulance for return to service, replace equipment and supplies; accident and injury prevention, teach cardiopulmonary resuscitation and first aid; information on when, where, and how to use EMS; continuing education, membership in professional organizations, supporting research activities.
Text 2
Ambulance Standards
Checking Ambulances
Completing an equipment and supply check at the start of every shift is important and essential for safety, patient care, and risk management. It also helps to ensure proper handling and safekeeping of scheduled medications. Some equipment (e.g. glucometers and defibrillators) require routine maintenance, testing, and cleaning to ensure safe, effective operation.
Paramedics should follow their service guidelines and procedures for checking vehicles, equipment, and supplies.
Box 2
Examples of Equipment Checks on an EMS Vehicle
Safe Ambulance Operation
Safe operation of ambulances is crucial and essential for the safety of patients, the EMS crew, and others in the vicinity of a response. Staff in more enlightened services are required to undergo periodic evaluations of their emergency-driving skills.
In addition to the size and weight of the emergency vehicle and the driver’s experience, a number of factors influence safe operation of an ambulance.
These include the following:
appropriate use of escorts
environmental conditions
appropriate use of warning devices
proceeding safely through junctions
parking at the emergency scene
operating with due regard for the safety of others
safely moving a patient in and out of the ambulance.
Box 3
Guidelines for Safe Ambulance Driving
Appropriate Use of Escorts
Collisions can occur as a result of confusion; motorists in the area may wrongly assume that only one emergency vehicle is on the road. In some circumstances, multiple responses to a large incident or scene may mean that some emergency vehicles travel close together or through a hazard such as a junction in quick succession; the EMS driver should keep a safe distance between the ambulance and any other emergency vehicles.
The use of audible and visual warning devices during escorts should be guided by local policy. If the paramedic uses audible and visual warning devices, it is good practice for the different vehicles to use differing siren tones. This alerts other motorists to the fact that a second emergency vehicle is in the immediate area.
Environmental Conditions
Poor weather conditions can create significant dangers when paramedics respond to a call. Factors that can affect safe ambulance operation include road and weather conditions, such as a fog and heavy rain that reduce visibility, and slippery road surfaces caused by ice, snow, mud, oil, or water that can cause the ambulance to aquaplane.
When poor environmental conditions are present, the driver of the emergency vehicle should proceed at safe speeds that are appropriate for the road and weather conditions. In adverse weather conditions, such as rain or poor light, the driver should use dipped beam headlights during all responses. This increases visibility for the EMS crew and also makes it easier for other motorists to recognize the ambulance.
Appropriate Use of Warning Devices
As noted before, during an emergency response and patient transport, lights and sirens should be used according to standard operating practice. Caution must be exercised when using audible warnings; it is important that they are activated in good time to allow other road users to take appropriate action.
A great danger occurs when an emergency vehicle approaches a hazard, such as a junction or roundabout, and activates the siren at the last moment, as this can cause panic and confusion amongst other road users.
Equally, in urban areas, ambulances may become gridlocked in a traffic jam, and the use of the siren may actually intimidate drivers to take evasive action that is unsafe and possibly illegal (such as forcing vehicles to spill over into junctions controlled by a red traffic signal). This is poor practice and to be avoided.
The use of warning devices during patient transport back to the hospital usually is reserved for patients with significant illness or injury.
When using lights and sirens, paramedics should keep in mind that motorists who drive with the car windows wound up or who are using a radio or CD player, air conditioning, or the heating system may not be able to hear the sirens; therefore, the EMS crew should always proceed with caution.
They should never assume that the vehicle’s lights or sirens provide an absolute right of way to proceed and should never be relied upon. Paramedics should be familiar with the road traffic laws and the exemptions that cover an emergency response.
Proceeding Safely through Intersections and Overtaking
It is important that the driver of an emergency vehicle stops at all junctions controlled by a red traffic signal and makes eye contact with all motorists before going through the junction.
Another safety measure for going through a junction is to bring the vehicle to a momentary stop to assess the junction, engaging first (or at least low) gear before crossing, and to cross the junction at a very low speed (in some cases at walking speed).
At least if another road user has failed to notice the emergency vehicle, the ambulance can be brought to a stop quickly.
Further safety measures are to treat each lane of a multi-lane junction individually; a large commercial vehicle in a lane nearest the ambulance might obscure another motorist in a lane further away.
Overtaking, especially queues of slower traffic on single-carriageway roads (either urban or rural), is also another area where collision risk is much increased.
Be absolutely sure that all road users are aware of your presence and have taken sufficient steps to slow down and/or move over and that, equally, oncoming vehicles are absent or so distant that they will not be forced into sudden evasive action or that they too have slowed down, stopped, and/or moved over sufficiently to allow safe manoeuvres.
Parking at the Emergency Scene
If police or fire service personnel have arrived on scene, the paramedic should position the ambulance about 30 m past the scene on the same side of the road or in another suitable location as directed by police officers.
It also should be positioned upwind if the presence of hazardous materials is suspected. If the ambulance crew is first on scene, consideration must be given to positioning the ambulance about 50 m prior to the scene.
This is the fend-off position. In this position, the emergency vehicle deflects and averts from the scene other vehicles that may strike the ambulance or providers.
Other safety precautions a paramedic can take when parking an