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Continual Process Improvement - An Essential Discipline of Successful Clubs
Continual Process Improvement - An Essential Discipline of Successful Clubs
Continual Process Improvement - An Essential Discipline of Successful Clubs
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Continual Process Improvement - An Essential Discipline of Successful Clubs

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In a rapidly evolving world, a club must maintain its reputation for excellence by continually improving levels of quality and service. In the words of members everywhere, “What have you done for me lately?”
LanguageEnglish
PublisherLulu.com
Release dateNov 27, 2019
ISBN9781794770843
Continual Process Improvement - An Essential Discipline of Successful Clubs
Author

Ed Rehkopf

Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.

Read more from Ed Rehkopf

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    Book preview

    Continual Process Improvement - An Essential Discipline of Successful Clubs - Ed Rehkopf

    Continual Process Improvement - An Essential Discipline of Successful Clubs

    Continual Process Improvement - An Essential Discipline of Successful Clubs

    By: Ed Rehkopf

    Copyright@2019 Ed Rehkopf

    All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.

    ISBN: 978-1-79477-084-3

    Private Club Performance Management

    1870 Centenary Church Road

    Mount Ulla, North Carolina, 28125

    www.privateclubspm.com

    Continual Process Improvement - An Essential Discipline of Successful Clubs

    We do not live in a static world and our ability to continually evolve our business, products, and services to exceed the expectations of our members is critical to our success.

    Given the many details associated with managing a quality private club, it is imperative that leaders commit to and promote a process of continual improvement in all areas

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