Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    From $11.99/month after trial. Cancel anytime.

    Fifty Shades of Great Customer Service
    Fifty Shades of Great Customer Service
    Fifty Shades of Great Customer Service
    Ebook59 pages39 minutes

    Fifty Shades of Great Customer Service

    By Catherine Devrye

    ()

    Read preview

    About this ebook

    Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’,  admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However, she’s willing to take that risk in order to share her passion for customer service with the widest possible audience. After all, sustainable customer service isn’t about one night stands; but rather about establishing long term relationships, based on mutual trust.

    Author of 7 ‘serious’, strategic and substantial books,  translated into over a dozen languages, DeVrye has spoken to audiences on 5 continents and knows that it is difficult for leaders within organizations to keep their team continually motivated to deliver quality customer service.

    That’s why she’s compiled a collection of her favorite motivational quotes to help your team be more consistently focused on service excellence. It simply contains timely and timeless inspirational quotes to serve as weekly, front of mind reminders that it is the actual customer who ultimately pays our wages.

    LanguageEnglish
    PublisherEverest Press
    Release dateFeb 21, 2014
    ISBN9781497741782
    Fifty Shades of Great Customer Service
    Author

    Catherine Devrye

    Catherine DeVrye is a best-selling author of 8 non-fiction books, translated into over a dozen languages, including a #1 best-selling business book in Australia and Taiwan. Her memoir also made the best seller list in Australia and Canada. Past winner of the Australian Executive Woman of the Year Award and Keynote Speaker of the Year, she is an outstanding communicator and her delightfully humorous approach to presenting authentic content has earned standing ovations and long queues at book signings and corporate conferences on 5 continents. Her books have been endorsed by Sir Edmund Hillary, Dr Edward DeBono, Bryce Courtenay, Jack Canfield and Mark Victor Hansen. One who never excelled during English class at high school, Catherine calls herself an ‘accidental author’; simply writing from experience-and from the heart-in line with her mission to help others help themselves. Always in search of adventure-and fresh material-she has swam with sharks, cycled over the Andes, climbed to the summit of Mt Kilimanjaro and beyond Everest Base Camp, volunteered with street kids in Vietnam & carried the Olympic torch on the day of the opening ceremonies of the Sydney Olympics. Yet, she always sees writing the next book as her biggest challenge.  

    Read more from Catherine Devrye

    Related to Fifty Shades of Great Customer Service

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • UNLIMITED

      What Have You Learned From Business Mistakes?

      Oct 4, 2021

      Asif Ahmed Managing Director of Acclivity and author of The Finance Playbook for Entrepreneurs www.acclivity.co “When I first started out in business, I hadn’t fully appreciated the importance of having contracts in place to support every legal relat

      7 min read

    • UNLIMITED

      The Art Of The compliment

      Apr 14, 2022

      The Art Of The compliment
      6 min read

    • UNLIMITED

      Retirement Is as Simple as 1-2-3

      Jul 23, 2019

      Many people think climbing up the mountain is the greatest challenge to a climb. However, getting down the mountain is something many people underestimate. A successful climb doesn't end at the peak; it ends when you get back home safe and sound.

      4 min read

    • UNLIMITED

      Notes on Etiquette

      Mar 1, 2019

      Notes on Etiquette
      10 min read

    • UNLIMITED

      Swipe Right to Success

      Apr 9, 2024

      When growing her inclusive underwear brand, Woxer, Alexandra Fuente (above) turned to an unexpectedly effective casting strat egy. “For our first six months of business, we were on a shoestring budget,” she says. “We found models by sending Instagram

      1 min read

    • UNLIMITED

      Q & A

      Sep 1, 2022

      How do you define a ‘person of influence’ in today’s world? Whether we realize it or not, we are influencing people all the time, from the time we are very young. Whenever you do or say something that effects a change in someone else’s thinking or be

      8 min read

    • UNLIMITED

      Healthy Communication

      Jun 10, 2018

      It’s 9:03am on a beautiful Friday morning in Sydney. It’s a fresh 22°C. The sun is shining and you’ve just started making a three-quarter skinny flat white for one of your loyal customers. You’ve got a smile on your face and your customer is pumped t

      3 min read

    • UNLIMITED

      Black History Month Is Not Just A Celebration

      Feb 26, 2018

      CARTER G. WOODSON, THE black historian and creator of Negro History Week in 1926, wrote: “If a race has no history, if it has no worthwhile tradition, it becomes a negligible factor in the thought of the world.” That is, no amount of legislation can

      1 min read

    • UNLIMITED

      Dealing With Disappointment

      Mar 16, 2022

      Dealing With Disappointment
      8 min read

    • UNLIMITED

      Living In A Digital World

      Dec 14, 2020

      Living In A Digital World
      2 min read

    • UNLIMITED

      Crying On The Job

      Oct 7, 2021

      Crying On The Job
      3 min read

    • UNLIMITED

      Planning to Retire in 3 Years? Here’s What Senior Level Executives Need to Do Now

      Mar 19, 2021

      One of my new clients plans to retire in three years following a successful 30-year career in Corporate America. Like many executives who have spent a lifetime at one employer, most of her income — salary, bonuses, stock options and other deferred co

      4 min read

    • UNLIMITED

      Self-care Activities You Can Engage In

      Jan 15, 2021

      Fundi recommends that you do the following to show yourself self-love and care: Change your behaviour. This allows you to be self-aware. Follow your heart if you normally use your mind when making decisions, or vice versa. That can include changing

      1 min read

    • UNLIMITED

      Networking For Reluctant People

      Apr 12, 2022

      Psychologist and management professor Alyssa Westring says, ‘There is an entire club of us overthinkers and reticent schmoozers.’ If this sounds like you, think about the story you tell yourself: Is networking only for fakers? Or something you’ll do

      1 min read

    • UNLIMITED

      Work It Out!

      Aug 31, 2021

      There are many reasons people waste time instead of getting on and doing things. Figuring out what lies behind your procrastination is the first step towards change. If you regularly put off important tasks in favour of less-important ones, consider

      1 min read

    • UNLIMITED

      Breaking Free From The Debt Cycle

      May 10, 2020

      — Have you ever felt absolutely overwhelmed by the burden of debt? You are not alone.  Debt is a pervasively significant stressor with household debt in the U.S. recently reaching record levels surpassing $14 trillion.  And while managing and reducin

      4 min read

    • UNLIMITED

      Dealing With People Who Say Yes but Mean No

      Mar 1, 2019

      Short of immediately firing your lawyer, just what should you do when promised a return call, or that your matter "will be taken care of," but it doesn't ever happen? Or, stated differently, when is a "yes" really a "no"? Julie wrote, "Ron, a frien

      3 min read

    • UNLIMITED

      We Are All Cold Callers Now: Sam Lipsyte’s Savagely Satirical Fiction

      Jan 7, 2019

      He explores with merciless and lacerating precision the demoralized state of the urban man-boy and alterna-dad. Lipsyte Man—a baffled and wounded specimen. The post We Are All Cold Callers Now: Sam Lipsyte’s Savagely Satirical Fiction appeared first

      12 min read

    Related categories

    Reviews for Fifty Shades of Great Customer Service

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Fifty Shades of Great Customer Service - Catherine Devrye

      Enjoying the preview?
      Page 1 of 1