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    How to Communicate Effectively With a Remote Team
    How to Communicate Effectively With a Remote Team
    How to Communicate Effectively With a Remote Team
    Ebook95 pages44 minutes

    How to Communicate Effectively With a Remote Team

    By Hugo Messer

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    About this ebook

    While communicating and working with remote teams can be challenging for many people, the aim of this book is to provide you with real-life tips and strategies that will not only strengthen your communications, but also your relations with remote team members.
    Communicating with people in your own country with whom you share a language, culture, and many other similarities is already challenging. With people from another country, time zone, culture, and language, it is even more challenging. With any offshore project that does not proceed as expected, people often name communication as the main reason.
    In this book, six practitioners shared their experiences with offshoring, nearshoring, and global collaboration to help you make the most of your offshore experiences. The goal of this book is to give you practical insights on How to Communicate Effectively With a Remote Team. The topics we covered in this book include:
    ** Communication Challenges in Working With Offshore Teams
    ** How to Communicate
    ** What Tools to Use
    ** Process, Rhythm, Metrics, and Feedback
    ** Remote Teams and Communication
    ** Oral Versus Written Communication
    ** The 10 Rules of Communication
    We hope our experiences in offshoring and nearshoring, as well as our vast experience and supportive strategies, can help you build strong, productive teams and contribute to your success in all your future endeavors!

    LanguageEnglish
    PublisherHugo Messer
    Release dateNov 20, 2014
    ISBN9781310337994
    How to Communicate Effectively With a Remote Team
    Author

    Hugo Messer

    Hugo Messer has been building and managing teams around the world since 2005. His passion is to enable people who are spread across cultures, geographies, and time zones to collaborate. Whether it is offshoring or nearshoring, he knows what it takes to make a global collaboration work.About Bridge Global IT StaffingBridge Global IT Staffing offers western software companies an opportunity to work with IT talents from their offices in India and Ukraine. The personal support offered from the European offices in the Netherlands, Germany, Switzerland, Sweden, and Denmark makes it easier for clients to manage their colleagues from a distance. Since there is both an offshore and a nearshore office, chances are high that Bridge has the talented IT employee for whom you are searching. If not, the perfect candidate will be found for you.

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      Book preview

      How to Communicate Effectively With a Remote Team - Hugo Messer

      Table of Contents

      Forward

      Introduction

      Chapter 1 – Communication Challenges in Working with Offshore Teams

      About Erik Snijder

      Chapter 2 – How to Communicate With Your Software Delivery Team

      About Rajiv Mathew

      Chapter 3 – The Tools of Collaboration: Selection and Culture Fit

      About Davide Casali

      Chapter 4 – Process, Rhythm, Metrics, and Feedback

      About Hugo Messer

      Chapter 5 – Remote Teams and Communication

      About Arjan Franzen

      Chapter 6 – Oral Versus Written Communication

      Chapter 7 – 10 Tips for Communicating Successfully

      About Jutta Eckstein

      Conclusion

      The Art of Managing Remote Teams

      Connect with Hugo Messer

      Forward

      If you have any questions while you are reading this book, please do not hesitate to contact me. You can reach me via Twitter: @hugomesser.

      If you do not have a specific question, but you think we should talk, you can send me an email at [email protected], call me at +31654230708, or reach out to me on Skype (user name: hugomesser).

      We welcome any suggestions or feedback for further improvement. If you are interested in the upcoming eBooks or are an experienced practitioner who would like to contribute your knowledge, please email me.

      *~*~*~*~*

      Introduction

      Communicating with remote teams is challenging for most people. Communicating with people in your own country with whom you share a language, culture, and many other similarities is already challenging. With people from another country, time zone, culture, and language, it is even more challenging. With any offshore project that does not proceed as expected, people often name communication as the main reason.

      Remote communication can be both enjoyable and frustrating. I still love opening my PC, starting Skype, and talking with my colleagues from India, Ukraine, or Holland. I find it exciting to share with my own development team in India the many things I have learned from talking with people who work in Latvia, Ukraine, and India. I enjoy having a Monday morning meeting with team members from three locations and deciding our strategy for the week. Collaborating with diverse nationalities to complete projects is highly rewarding. At the same time, I have also been misunderstood as well as not understood what is happening on ‘the other side’. If one of my managers in India is unsatisfied, and I need to figure out what is going on, it is more difficult to resolve through Skype than it would be locally. Her perspective is also different from mine, so it takes skill and practice to understand. It is frustrating when you thought you clearly communicated your ideas for a certain function or design only to receive something that is entirely different from what you had in mind 2 weeks later.

      Through practice, we learn how to communicate. This was true when we were kids, and it is still true as adults when we find ourselves in a new team with people from different locations who are using tools instead of face-to-face communication. If you focus on the frustrating part above, it becomes difficult. However, if you view it as enjoyable, you will find ways to make it work. If you are a strong communicator and/or lucky, and you have the right team that has remote work experience, communication may even work as if the team is in your local office.

      In this book, we look at different perspectives for what works and what does not work when communicating with a remote team.

      In the first chapter, Erik Snijder, senior manager at KPMG Netherlands, writes about his practical issues with communication and methods to bridge the gap between languages and cultures.

      In the second chapter, Rajiv Mathew, head of marketing at Compassites Software, explains how to communicate effectively with your software delivery team. He is a hands-on technology marketing and communications professional with proven expertise in multiple facets of the marketing spectrum.

      Chapter three is written by Davide Casali, an experienced director and startup advisor with more than 11 years of experience and a hybrid background in design, psychology, and technology. He has led cross-disciplinary teams of designers and developers, created and advised successfully funded startups, and coached and trained employees of both global and local organizations (DHL, EY, Atos). Currently, he works for Automattic, the makers of WordPress.com. Davide shares his experience on how to choose the perfect tools for collaboration from multiple locations.

      In chapter four, Process, Rhythm, Metrics, and Feedback, I analyze the differences between communicating with a local team versus a distributed team. I present the Bridge Canvas, a tool that helps with structuring the communication.

      The fifth chapter is written by Arjan Franzen. He has 14 years of experience in the software development industry in various fields within the engineering sector of software development.

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