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    Understanding and Improving Group Decision-Making
    Understanding and Improving Group Decision-Making
    Understanding and Improving Group Decision-Making
    Ebook37 pages13 minutes

    Understanding and Improving Group Decision-Making

    By Paul Mengert - Association Management Group

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    About this ebook

    After spending twenty-five years observing decision-making processes of associations, I set out to determine why some groups make better decisions than others. The purpose, of course, was to find out what can be taught and done to improve the process of decision-making and ultimately, the outcomes. Observations included committees, boards, and the professionals who support them in making significant decisions that affect thousands of budget dollars and, moreover, impact millions of dollars of real estate. Decisions range from as simple as which color to paint a building to as complex as settling legal claims with multiple plaintiffs or defendants who may all have different missions and goals. Those who have been elected, appointed, or employed to help navigate the often treacherous waters of group decision-making need to arm themselves for battle, not only with an opposing party, but also with tools to extract the best decisions from their own teams.

    LanguageEnglish
    PublisherPaul Mengert - Association Management Group
    Release dateOct 1, 2014
    ISBN9781311260390
    Understanding and Improving Group Decision-Making
    Author

    Paul Mengert - Association Management Group

    Paul Mengert is president of Association Management Group, Inc. (AMG). AMG is an Accredited Association Management Company (AAMC) as designated by the Community Associations Institute. The AAMC accreditation demonstrates the company's commitment to providing the unique and diverse services that community associations need. An Accredited Association Management Company ensures that their staff have the skills, experience, and integrity to help communities succeed. AMG's managers have advanced training and demonstrated commitment to the industry. For more information about AMG visit www.AMGworld.com. Mr. Mengert founded the organization now known as Association Management Group in 1984. Raised in Greensboro, NC, he majored in Political Science and Communications at the University of North Carolina, Greensboro ('84). He graduated from Harvard University's Harvard Business School (OPM '05) in Cambridge/Boston, Massachusetts. In October 1990, Paul earned the Professional Community Association Manager (PCAM) designation. Mengert has served on the national senior faculty of the Community Associations Institute (CAI) since 1990 and was President of the Carolina's Chapter of the organization in 1995. Mengert teaches classes approved for continuing education by the North Carolina Board of Realtors, South Carolina Department of Real Estate, the California Department of Real Estate, the Florida Bureau of Condominiums, the Nevada Department of Real Estate and the Georgia Department of Real Estate. He received a congressional appointment to the Reagan White House Small Business Council and in the second administration of President Bill Clinton, Mengert was tapped as a (State Department's) USAID housing sector advisor for the countries of Kazakhstan and Kyrgastan, where he helped develop strategies which led to the privatizing of government housing and formation of thousands of new homeowner associations. The new associations gave residents control of their own communities. He has authored or helped to author several association books and numerous articles, which are taught in several languages and as training courses. Prior to founding the AMG organization in 1984, Paul worked for the Governor of North Carolina (James B. Hunt). Paul served on the US Board of Directors for the Givat Haviva Educational Foundation, which won the United Nations Peace Prize for Peace education in 2001. He is also a former director of the Greensboro Housing Coalition and the NC National Federation of Independent Business. Mengert is a commercial pilot who regularly works with several charities including Angel Flight and Haiti relief missions. He and his wife of nearly 30 years have two adult sons.

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      Book preview

      Understanding and Improving Group Decision-Making - Paul Mengert - Association Management Group

      Understanding and Improving

      Group Decision-Making

      ASSOCTIATION MANAGEMENT GROUP, INC

      SMASHWORD EDITION

      Paul K. Mengert, CMCA®, PCAM®

      © September 1, 2014

      Contents

      Introduction

      Techniques for Improved Group Decision-Making:

      -Provide initial and ongoing structure

      -Focus on the direction of conversational flow

      -Clarify individual member’s verbal contributions

      -Draw out silent members

      -Discourage dominating members

      -Keep on time

      -Ongoing Summarizing

      Disadvantages of Group Decision-Making

      Advantages to Group Decision-Making

      Analysis: Groups Tend to Make Better Decisions

      Conclusion

      Quick reference guide:

      -SITUATION

      -OPTIONS

      -CHOOSE

      -EVALUATE

      -SYNERGESTICS BASED DECISIONS

      -CONSTRUCTIVE STYLES

      -AGGRESSIVE DEFENSIVE STYLES

      Figure 1: Basic Models of Decision-Making

      Figure 2: Steps to Decision-Making

      Introduction

      After spending twenty-five years observing decision-making processes of associations, I set out to determine why some groups make better decisions than others. The purpose, of course, was to find out what can be taught and

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