Heather Simmons worked at Dell in both Austin and Toronto for over 13 years, from 1992 to 2005. She led teams involved in some of Dell's greatest crises and triumphs, and had a fro...view moreHeather Simmons worked at Dell in both Austin and Toronto for over 13 years, from 1992 to 2005. She led teams involved in some of Dell's greatest crises and triumphs, and had a front row seat for Dell's unprecedented growth in the '90s and sideways slide in the mid-2000s. A Certified Public Accountant and a Harvard MBA, she brings both a bean counter's eye for the numbers (the "hard stuff") and an insider's perspective on the cultural shifts (the "soft stuff") which contributed to Dell's performance. Prior to Dell, Heather worked for accountants Arthur Andersen & Co. and consultants McKinsey & Company. After Dell, Heather served as the CEO of a high-tech start-up and the chairman of a life sciences start-up. Her success rate with start-ups is running about 50%, and she wonders whether she should quit while she's ahead.view less