After more than 20 years in the banking industry, including 14 with Diamond Bank Plc., Paul now writes, trains and consults locally and internationally, including for the UNDP, on Service Excellenc...view moreAfter more than 20 years in the banking industry, including 14 with Diamond Bank Plc., Paul now writes, trains and consults locally and internationally, including for the UNDP, on Service Excellence and Management. He has featured on STV’s Good Morning Show, and has written for The Guardian and BottomLine Newsletter. Richie Dayo Johnson, who anchors the ‘The Debaters’ on Africa Magic, describes Paul as the ‘most authentic experiential writer’ in Nigeria. Paul and his family live in Lagos.view less
Bridges to the Customer's Heart: Commonsense Uncontested Strategies to Guarantee Your Customer’S Satisfaction: Outsell, Outsmart and Outcompete the Competition by Doing the Simple Things They Won’T Do