Government Services Go Digital

Before the introduction of an integrated online-offline one-stop public service system, one had to apply to four government departments to get approval for opening a restaurant in Shanghai. The process took 58 working days and 31 documents needed to be submitted. With the new system, one only needs to hand in 12 documents at one stop and the process takes only 10 working days. The whole process is as simple as shopping online.

The recently published UN E-Government Survey 2020 cited the one-stop public service system in Shanghai as an example of successful e-government.

The city’s e-government portal has over 29.21 million individual users registered with real names and over 2.08 million legal person users.