iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 
 

Connected TV | Update

Why do I need to sign in each time on my Samsung TV?

Some Samsung users are being asked to sign each time they use the iPlayer TV app

Connected TV | Update

Why is playback cropped or zoomed-in on my Sony TV?

The iPlayer playback screen is cropped or zoomed-in on certain Sony TV devices

| Under investigation

Why is the ENTER/OK button not working on Nvidia Shield Android TV devices?

ENTER/Ok button not working