Interaction Design

Despite growing interest in user-centred design, there is limited discussion and critique of how to implement such an approach in a commercial design environment. This article examines the approach taken to gain knowledge of product use in order to evaluate a framework for user-research that draws on UCD theory through a number of commercial case studies.

User-centric enquiry must fit into the design process where the aim is to create commercially viable output economically and efficiently, and where errors resulting from insufficient user consideration are mitigated cost-effectively; something that is rarely discussed in literature. This paper documents a university-affiliated design team’s efforts to guide user-led design practice and product insight acquisition with the implementation of a model-driven, user-centred, design approach.

We present a database-centric approach to web site development in which both application and web content data are managed by a database. The development process is based on three main stages of information modelling, document content design and presentation specification. A Java framework based on the OMS object-oriented data management system has been developed to support the development life cycle from rapid prototyping through to operation. We describe how the framework supports access from heterogeneous clients and how it has been extended to include a web content manager.

We present the design of the Snackbot, a robot that will deliver snacks in our university buildings. The robot is intended to provide a useful, continuing service and to serve as a research platform for long-term Human-Robot Interaction. Our design process, which occurred over 24 months, is documented as a contribution for others in HRI who may be developing social robots that offer services. We describe the phases of the design project, and the design decisions and tradeoffs that led to the current version of the robot.

This paper derives from a studyundertaken at an emergency service centre byresearchers at the Blekinge Institute ofTechnology, Sweden. It forms part of a projectinvolving partners at the university and inSwedish emergency service centres. The focus inthis project was on the possibility ofdeveloping new technology for use in thesecentres. One vision for the new technology isto support distribution of calls and handlingof cases across several centres. Historicallythe work has been conducted in a number ofdifferent centres, where responsibilities arethus primarily geographically localised andwhere, as a result, practices in the differentcentres may be distinctively local. The study has focused on features of workfamiliar to the CSCW community, includingdocumenting and analysing current workpractices, understanding the properties of thetechnology in question, and perhaps mostimportantly how the technology functions inuse. Our focus in this paper exemplifies thesethemes through the analysis of three cases. Inthe first, the issue in question is the way inwhich an emergency is identified and dealtwith, it being the case that a typical problemto be dealt with by operators, and morecommonly in the days of mobile telephony, isthat of multiple reporting of a single case. Ofparticular interest here is the phenomenon oflistening-in, which is a function in theComputer Aided Dispatch system and by contrastthat of `overhearing', which is not. The secondand third cases focus on the relevance of largepaper maps, given the existence of computerizedmaps in these centres. Based on our ownanalysis and on work done by others in similarcontexts, we develop an argument for a sense oforganizational relevance that hopefullyintegrates existing analytic interests inemergency service work.

The majority of smart home research has focused on novel technical artifacts, but has overlooked the issues surrounding social relationships in the home. We argue in favor of research that is sensitive to and functions within the social constraints of dual income family homes. This paper describes our grounded contextual fieldwork with real families in their homes, and identifies socially-aware concepts smart home systems will need to address.

This proposed project aims to develop a research-driven interactive product that facilitates spatial skills of preschoolers. Here, we present the preliminary qualitative results of a user study with the paper prototype of Fungram, merging physical tangram pieces on the screen within a narrative context. A pilot study was conducted with eight children between the ages of 25 and 48 months, who were presented tangible tangram pieces along with two sets of papers with and without narrative context. Our preliminary qualitative data indicates that narrative context helps children's coherence of abstract figures and triggers rotation of geometric tangram pieces. This study provide insights about children's user needs and action strategies within the proposed use scenario with graspable puzzle pieces related to screen interaction at this age range. We suggest that transmedia play expand opportunities for children to employ their spatial skills in different settings.