Maintenance, repair, and operations

Maintenance, repair and operations (MRO) or maintenance, repair, and overhaul involves fixing any sort of mechanical, plumbing or electrical device should it become out of order or broken (known as repair, unscheduled, or casualty maintenance). It also includes performing routine actions which keep the device in working order (known as scheduled maintenance) or prevent trouble from arising (preventive maintenance). MRO may be defined as, "All actions which have the objective of retaining or restoring an item in or to a state in which it can perform its required function. The actions include the combination of all technical and corresponding administrative, managerial, and supervision actions."

MRO operations can be categorised by whether the product remains the property of the customer, i.e. a service is being offered, or whether the product is bought by the reprocessing organisation and sold to any customer wishing to make the purchase (Guadette, 2002). In the former case it may be a backshop operation within a larger organization or smaller operation.

Repairs (Agents of S.H.I.E.L.D.)

"Repairs" is the ninth episode of the first season of the American television series Agents of S.H.I.E.L.D., based on the Marvel Comics organization S.H.I.E.L.D. (Strategic Homeland Intervention, Enforcement and Logistics Division), revolving around the character of Phil Coulson and his team of S.H.I.E.L.D. agents as they face an apparent ghost. It is set in the Marvel Cinematic Universe (MCU), sharing continuity with the films of the franchise. The episode was written by Maurissa Tancharoen and Jed Whedon, and directed by Billy Gierhart.

Clark Gregg reprises his role as Coulson from the film series, and is joined by series regulars Ming-Na Wen, Brett Dalton, Chloe Bennet, Iain De Caestecker, and Elizabeth Henstridge.

"Repairs" originally aired on ABC on November 26, 2013, and according to Nielsen Media Research, was watched by 9.69 million viewers.

Plot

A mysterious force threatens Coulson's team when they bring in nuclear safety inspector Hannah Hutchins, who is blamed for an explosion that killed four technicians, and whom Coulson believes has developed telekinesis from the explosion. After the plane makes an emergency landing, the team discovers that the mysterious force is one of the technicians named Tobias Ford who is trapped between Earth and "Hell" following the explosion. Tobias "targets" Hannah to protect her from those who would try to harm her. It is later revealed that Tobias caused minor safety issues and filed safety reports to spend time with Hannah. One of his issues inadvertently caused the explosion. May manages to defeat Tobias and convinces him to let go, causing Tobias to disappear to an unknown location. Coulson tells more about May's difficult past and how he wants to help her recover. May later pulls a prank on Fitz, revealing that she is healing.