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“Knowledge management is the often-overlooked hero of an effective ITSM strategy.” – Sascha Giese, SolarWinds

Tahawultech 18 Mar 2025
SolarWinds State of ITSM Report reveals an average organisation handles around 750 incidents monthly, with resolution times hovering at approximately 21 hours per ticket ... Knowledge management is the often-overlooked hero of an effective ITSM strategy.
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ManageEngine ServiceDesk Plus Achieves ITIL Certification for 14 ITSM Practices

Al Bawaba 06 Mar 2025
... for 14 key ITSM practices, awarded by PeopleCert, a premier global training and certification provider.
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