A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.
A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.
1823 is a 24x7 one-stop hotline services operated by the Government of Hong Kong. It answers public enquires on behalf of more than 20 participating departments and receives public complaints against the Government. It also act as a platform for resolving cross-departmental complaints. For enquiries regarding Departments not covered by 1823, the Call Centre can provide relevant contact information. Public enquiries or complaints can be made by phone, fax, SMS, email, online, or post.
History
1823 was launched by the Efficiency Unit of the Government Secretariat in July 2001 and became fully operational in October 2002. It aims as a replacement of telephone hotlines, fax numbers, email and other addresses operated by various government departments. In 2009, the Centre answered over 2.4 million calls. Over 16.5 million calls have been answered in ten years time.
The closure of the center adds additional stress to what one study called a major shortage of child care options in Douglas County... who might be calling around to find a spot for their children.
Parking will be available at both the East and West Civic Center parking lots ... For more information, call the Recreation Center front desk at (865) 425-3450 or visit the Oak Ridge Recreation and Parks website at orrecparks.oakridgetn.gov.
The 2025 BraveNation Powwow and Gathering (BNPG) will take place Saturday in the Jones Athletic Center at the University of North Carolina at Pembroke...Call 910-521-6000 for more information ... Call 843-467-0043 for more information.
at New PaltzCommunityCenter, 3 Veterans Drive, New Paltz ... For more information, call (845) 255-2512 ... For more information and to register for workshops, visit www.peoplesplace.org/wellness-empowerment-center/ or call (845) 338-4030.
In Las Vegas, no arrests had been made as of late Friday after several Teslas were found torched and shot at Tuesday at a Tesla service center in the southwest part of the city.
Ahead of the organization’s big Mark Twain Prize ceremony honoring Conan O’Brien, A-listers and working artists are struggling to make the right call ... “It is so great to be here at the KennedyCenter while it is still called the Kennedy Center.
Calling the home of the Minnesota Wild vital to the future of its downtown, the city of St ...Ortega said the county also is seeking to install a transit center by the RiverCentre parking ramp across from the X.
Worth hundreds of billions of euros, the so-called spending "bazooka" has been pushed by the likely next chancellor Friedrich Merz, whose center-right CDU/CSU won elections last month ...
MIDLAND, MI – A popular exhibit promising an “out-of-this-world journey” at a mid-Michigan arts center will welcome space lovers for a couple more weeks.
- A Berks County teen is facing multiple charges following a 911 call that sparked a large police response in Bern Township Thursday ... We intend to hold the individual who called this false alarm in, I'll call it a false alarm.
• By contacting Nesma’ak PatientContactCenter on 16060 which is available 24/7 ... • You can also rearrange or cancel your appointment when the Patient Contact Center calls you to remind you of your appointment several days before.
The decision to move forward with the voter-approved tax hike marks a key milestone in the more than decade-long struggle to finance a costly convention center project that at one time was expected to run as high as $850 million.
Authorities transported the baby, weighing 2.9 kilograms, to the Southern Philippines Medical Center (SPMC), where he is in stable condition ... Upon hearing a baby crying inside, they called neighbors and reported it to the police.