Sustainable & Reliable EV charging infrastructure is key driver for mass EV adoption. We are leading Electric Vehicle Charging Station provider in India.
Volttic mission is to minimize the CO2 emission by adoption of battery operated vehicle. In this line Volttic provide Bharat AC, Bharat DC & DC Fast Electric Vehicle Charging station with CMS & Mobile app for EV Driver. Electric vehicle are the best solution to curb the pollution as well help to reduce the country fuel import bill.
Volttic team aim to provide technology enabled and safe Electric Vehicle charging station services to our esteem clients .
This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and Volttic(TM of Tvesas Electric Solutions Pvt Ltd) (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the Volttic mobile app or by other means) and will govern the relationship between you and Volttic for use of EV Charging Services provided by Volttic.
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully before using the Volttic App, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Volttic App.
By downloading or using the app, these terms will automatically apply to you.
you should make sure therefore that you read them carefully before using the app. You're not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You're not allowed to attempt to extract the source code of the app, and you also shouldn't try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Tvesas Electric Solutions Pvt Ltd.
By providing us your Information or by making use of the EV Charging facilities provided by Volttic, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
By downloading or using the app,
these terms will automatically apply to you
you should make sure therefore that you read them carefully before using the app. You're not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You're not allowed to attempt to extract the source code of the app, and you also shouldn't try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Tvesas Electric Solutions Pvt Ltd.
Volttic is Trade mark product of Tvesas Electric solutions pvt ltd, a company register under Indian company act.
Tvesas Electric Solutions Pvt Ltd is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you're paying for.
The Volttic app stores and processes personal data that you have provided to us, in order to provide our Service. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Volttic app won't work properly or at all.
For using Volttic mobile app service we may request you to provide us certain information. We are using third party services which may use your information separately to identify you.
Please refer these service provider's privacy policy & term condition.
Some example Google map services, payment gateways like CCavenue & other electronic payment service provider
With these use of services user may have to provide the payment account information and other contact information
With these policy user accept that Volttic may collect the user device data logs like device name,model, operating system and configuration while utilizing the Volttic services. Volttic will also access the device location time to time for utilizing the services.
These data may be used through third party for better and effective analysis and quality services
Volttic services may contain link to such other services and websites. If user access to these third party link or website they need to check the privacy policy of that particular website or link.
VOlttic will be not responsible for any content or privacy policy or mis use of information by that particular link or web site as they does not operated by Volttic
You should be aware that there are certain things that Tvesas Electric Solutions Pvt Ltd will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Tvesas Electric Solutions Pvt Ltd cannot take responsibility for the app not working at full functionality if you don't have access to Wi-Fi, and you don't have any of your data allowance left.
In using the app, you're accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you're using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
Along the same lines, Tvesas Electric Solutions Pvt Ltd cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged , if it runs out of battery and you can't turn it on to avail the Service, Tvesas Electric Solutions Pvt Ltd cannot accept responsibility.
With respect to Tvesas Electric Solutions Pvt Ltd's responsibility for your use of the app, when you're using the app, it's important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Tvesas Electric Solutions Pvt Ltd accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app is currently available on Android & iOS
the requirements for both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you'll need to download the updates if you want to keep using the app. Tvesas Electric Solutions Pvt Ltd does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device.
However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.
Volttic is focus on providing best class electric vehicle charging services for its customer. Happy & Satisfied customer is our business goal.
In the event, if you face any issue with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.
Please read & follow the instruction provided before using the Volttic EV Charging Services.
Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
For Cancellations of advance booking EV Charging slots.
Customer can book the EV Charging slots for charging their Electric Vehicles with advance payment option for the chosen amount or time of charging.
Please note that for the book slots the chargers will be booked for you and not available for any other customer for using the charging.
So its important for Volttic to make sure the chargers are available for the customers who book the slots but same time Volttic get compensated for the loss for the no availability of the chargers for charging in case customer cancel the booking at last moment.
Customer can cancel the advance book slots up to 1 hours before the chosen book slots without any charges.
However they have been charge with following rates of cancellation chargers for booking canceled less than 1 hours prior to booking slots-
For 1 hours 30 Minutes 10 % of the booking amount.
For less than 30 Minutes -25 % of the booking amount.
Refund Policy
Volttic aim to provide Electric Vehicle charging services 24*7 to its customer to keep running their EVs.
In case of any issue faced with EV Charging services Volttic will refund the amount after evaluation the actual reason and customer reason for claiming the refund.
However Volttic will refund the amount of booking/charging in event of following cases-
1) EV Charger get out of service before start of charging then customer will be paid full refund on the amount transferred for the charging.
2) In case EV Charger get out of service during the charging then amount will be refunded after deducting the actual charging amount from total amount.
3) In Case customer not able to use the services due to internet/network issue at the Charging station then also customer will be refunded the amount of the advance booking slots.
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.
Call Us
( +91 ) 9711829983
( +91 ) 1204104637
For more information visit -
https://volttic.com/