The Victims Portal
If you have a complaint about the services or information you receive from CSC or PBC, we encourage you to discuss the issue with your CSC and/or PBC Contact
If you have a complaint that you are unable to resolve at the informal level and you would like information on how to submit a formal complaint, visit the CSC Website or PBC Website or speak to your CSC and/or PBC Contact.
Are you interested in volunteering as a member on a Regional Victim Advisory Committee (RVAC)? The RVACs work collaboratively with the Correctional Service of Canada and the Parole Board of Canada to provide input and advice on current and existing service delivery, policy, communications and emerging issues for the organizations. Submit your interest or find out more here.
Available to any registered victim of crime and/or their representative
Victims may:
- Receive/view information about the offender
- View/manage preferences for receiving information
- Submit a victim statement to the Correctional Service of Canada (CSC) and the Parole Board of Canada (PBC)
- Request to observe a PBC hearing
- Request to present a victim statement at a PBC hearing
- Request copies of PBC decisions
Representatives may:
- Receive/view information about the offender provided on the victim's behalf
- View/manage preferences for receiving information
For questions at any time
You can contact the Correctional Service of Canada toll-free at 1-866-806-2275, or the Parole Board of Canada at 1-866-789-4636.
For technical support, please contact our help desk between 8AM and 4PM ET, Monday to Friday at 1-866-806-2275 and press “6”. You may leave a message outside of our office hours and your call will be returned within two business days.
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