“Rav is a venture partner at Crane ventures who are an investor in Paid Tech. Rav was incredibly generous with his time, helping not only us as founders @Paid in thinking about GTM, customer success and hiring (all specialist subjects and things he is incredibly knowledgeable about) but also in helping our newly formed customer success manager and then team in finding their feet and in connecting to a customer success network. ”
About
Investor, board member and former software executive, with particular experience…
Activity
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I'm really delighted that SeeChange is expanding to Serbia - fantastic country and amazing people. Lots of great talent. Mirko Cetkovic, Jana…
I'm really delighted that SeeChange is expanding to Serbia - fantastic country and amazing people. Lots of great talent. Mirko Cetkovic, Jana…
Liked by Rav Dhaliwal
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The 4th blog in our Executive Guide to Cutting-Edge Tech Customer Onboarding series is out featuring our very own Beverly Wright, PhD, CAP and her…
The 4th blog in our Executive Guide to Cutting-Edge Tech Customer Onboarding series is out featuring our very own Beverly Wright, PhD, CAP and her…
Liked by Rav Dhaliwal
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We’ve been working on some cool character tech since late 2022. We started development about a month before the debut of chatGPT. The release of…
We’ve been working on some cool character tech since late 2022. We started development about a month before the debut of chatGPT. The release of…
Liked by Rav Dhaliwal
Experience
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Education
Licenses & Certifications
Volunteer Experience
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IT Volunteer
Age UK Richmond upon Thames
Education
Working with older members of the community on IT skills to help minimise digital isolation.
Publications
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Enterprise Portal Deployment Best Practices
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See publicationCo-authored best practices for building and deploying Enterprise Portals.
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IBM collaboration products integration guide
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See publicationCo-authored guide on how to integrate the family of IBM collaboration products.
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Microsoft & IBM software integration guide
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See publicationAuthored book on integrating Microsoft email with IBM collaboration software products.
Courses
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Human Centred Design Foundation
https://www.luma-institut
Honors & Awards
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2021 Customer Success Top 25 Influencers
Success Hacker
As voted by Success Hacker - https://successcoaching.co/top-100-customer-success
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Sales Superhero 2017
Slack
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Most Valued Person, Yammer EMEA 2012
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IBM UK Lab Services Award Winner 2009
IBM
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IBM Services Professional Of the Year 2005
IBM
Recommendations received
123 people have recommended Rav
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Excited to share that Encord has raised a $30M Series B, led by Next47 and supported by existing investors Y Combinator, CRV & Crane Venture Partners…
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If you haven't seen this article, the advice is *outstanding* by Rav Dhaliwal! It's critical to position the value that Customer Success brings to…
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Last week Hook celebrated H1 and the milestones we achieved together 🏆 It was also a great time to reflect on my first 6 months.... Joining a…
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🚀 Leading revenue functions from a leadership vs IC and new leader perspective during a challenging period 👀 What KPIs should you be looking for 🔥…
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Why Automation Is Necessity To Succeed with Payment Processing This might come to many as a surprise, but there are still hundreds (or even…
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💡 A common question faced by organisations with 0 to 5 dedicated security FTEs is whether to buy, build or hire for threat detection 🧠 Our latest…
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Big update at Encord! We’ve secured $30M in Series B funding and launched our new product Encord Index, a data management tool to create…
Big update at Encord! We’ve secured $30M in Series B funding and launched our new product Encord Index, a data management tool to create…
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You might be facing a churn problem, and it could be because you're not “running” enough of the right checks. 🏃🏼♂️ Pardon the pun, but do you…
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