Pepper

Personalising a customer’s #loyalty experience is a key strategy to build long-term relationships with guests, leading to repeat business, brand advocacy and increased revenue. Pepper's Dominic Rosenfeld and Jamie McIntyre will be joining Mark Lillicrapp and Ellena Strestik for Propeller's exciting new #webinar series, to discuss loyalty in the industry and creating digital experiences where guests feel valued and understood. Join us on Wednesday 4th December at 11am. Click the link below to sign up now and get on the list! https://lnkd.in/ejHRC8Kc #CustomerEngagement #Loyalty #DigitalMarketing #Hospitality #Webinar

🎉 Ramen lovers, this one is for you 🎉 At Pepper, we’re all about creating seamless, rewarding customer experiences. So when Bone Daddies Group wanted a loyalty app that embodied their brand's unique style, we dove right in. 📊 Here’s what they've achieved so far: 🍜 1,000 free ramen bowls claimed within hours on launch day 🍜 4,000 users joined the loyalty programme within the first month 🍜 12,000 ramen stamps earned 🍜 1,000+ rewards redeemed in the first month Discover the full story to see how we helped Bone Daddies craft a Loyalty app that’s as unforgettable as their ramen. Whether you’re aiming to boost customer loyalty, digitise rewards, or drive engagement this case study has insights that could inspire your next steps. Read the full case study here 👉 https://lnkd.in/entCZs_f #CustomerEngagement #CaseStudy #DigitalSolutions #CustomerExperience #LoyaltyApp #HospitalityTech

“If you want your staff to give better customer service, you need to put a Pepper device (Quickpad) in their hands.” 🙌 A huge thank you to the team at BrewDog Waterloo for taking the time to talk about their experiences working with Pepper, and the impact Quickpad has had on their daily operations. Quickpad has: 🌟 Removed all of the inefficiencies that were there before 🌟 Increased table touches by 20% 🌟 Removed friction 🌟 Sped up service 🌟 Made taking payments easier 🌟 Made splitting bills “a million times easier” 🌟 Better staff tips via TiPJAR® 🌟 Improved all customer satisfaction metrics 🌟 Improved Google Review ratings from 3.5 to 4.5 stars ️Pepper’s 'all-in-one' staff handheld for table-side orders, payments, bill splitting, tips, tabs, loyalty & rewards is fully integrated with a range of EPOS partners! 🌶 #Brewdog #HospitalityTech #Payments #Ordering

🎃 TRICK OR TREAT...? 🎃 Bone Daddies Group brought Halloween to life with an exciting twist, letting customers choose between a TRICK or a TREAT. Using Pepper’s voucher code functionality, guests were encouraged to enter either "TRICK" or "TREAT" into the app. Those who were lucky enough to type "TREAT" received an extra stamp (5 stamps unlock a free ramen!), while those who went for "TRICK" got... ice cream! 🍦A classic Halloween trick - because who expects ice cream in October’s chill? This playful campaign drove more than 1000 people to the app in just one day, proving how powerful seasonal engagements can be in boosting app traffic and customer excitement. Seasonal campaigns like these don’t just engage customers; they highlight the potential of using your app to surprise and delight in fun, unique ways. 👻 Love a brand that embraces the season with a bit of spooky spirit! #LoyaltyApp #HospitalityTech #Halloween #BoneDaddies #RamenApp #Ordering

And we get to do it all over again! Day 2 at the Hospitality Tech Expo🌶 We're at Stand I42 - Come say hi! 👋 #LoyaltyPrograms #Ordering #CustomerEngagement #RestaurantLoyalty

The Pepper team are exhibiting at the Hospitality Tech Expo over the next couple of days! Stand I42 🌶️ Com say hi!! 👋 #Loyalty #HospitalityTech #Ordering

So following on from our Lead Project Manager, William Bowden's insightful "Stamps? Points? Both? Neither?!" article - we thought we'd break down some of the routes our brilliant partners have taken with their loyalty strategies: (And if you're considering introducing a Loyalty Program into your business - this might help you with your decision) Stamp Cards: ☕Stamp Cards are clear and rewarding - usually based around a single product - with coffee being the most common example - as seen with the wonderful 200 Degrees Coffee Roasters 🍞Or you could double up like B Bagel who offer 2 stamp cards for their 2 most popular products - coffee and bagels. 🦋Stamps can also be spend based. Take itsu for example - for every £5 get your Itsu Butterfly - and on every 2 or 3 stamps get a progressively better reward 🍹For Young's Pubs - on the other hand - Stamp Cards are used as part of short term seasonal campaigns. Their annual Fever-Tree collaboration allows members of 'Young's On Tap' to earn a stamp for any drink with Fever Tree mixer - rewarding them with a free cocktail on their 4th stamp. Loyalty Points: 🎉Loyalty Points can offer more flexibility - take Laine - who have have variety of drinks, events, gigs, games, comedy shows and more on offer - and want to be able to do double points campaigns for special occasions, and on selected products. 🍽Or Bistrot Pierre - who have a variety of food and drinks on their menu - so ‘Pierre Pounds’ make total sense. 🍑Peach Pubs do a combination both Points and Stamps. Stamps for specific items, points for everything else—giving customers more ways to win. Points - 'Peach Pounds' - are the core of Peach's loyalty strategy - but they have a coffee stamp card to drive footfall during the day time, and compete with the large coffee brands, that are close to them on the high street. Don't fancy Stamps or Points? 🍕Check out Albion & East Limited - who offer app exclusive perks for being part of their exclusive OneHall Membership Program - which has been hugely popular since launching almost a year ago now. They’ve done a great job with clearly outlining the value proposition for their customers! Still can't decide? 🍺Castle Rock Brewery couldn’t either! So they decided to do a combination of all the 3: Points, Stamps and App Exclusive Offers & Promotions. Definitely keeps things interesting for their members - and judging by a recent survey they did to all their app users - 91% of members said they would highly recommend their app! So we think they’re on to something💡 STILL can’t make your mind up? Contact [email protected] 😂 Seriously though. The key to a successful loyalty program? An engaging, easy to understand, generous system people will love 💝 #LoyaltyPrograms #LoyaltyStrategy #HospitalityTech

🚀 ONE WEEK TO GO... 🚀 Come see us at the Hospitality Tech Expo. We're here to answer your questions and chat about your hospitality tech needs! 📅 Date: 15th & 16th October 📍 Location: Excel, London 🌶️ Stand: #I42

🚀 Stamp Cards or Loyalty Points: Which is Best for Your App? When developing your shiny new app, one of the first key decisions is choosing a loyalty scheme to keep customers coming back for more. 🎯 Should you opt for the simplicity of Stamp Cards or the flexibility of Loyalty Points? Stamp Cards work well for specific purchases like coffee, but can leave other loyal customers feeling unrewarded. On the other hand, Loyalty Points provide more customisation for merchants, letting customers earn and spend based on their preferences. Much like the debate between Loyalty and Membership Programs, the right choice depends on your business needs. 📊 Whether you decide on Points, Stamps, a Membership Program, or something else entirely, we can talk you through the array of options to ensure an appealing, and easy-to-understand program! Let's chat 👉 https://lnkd.in/eDH9tvCT #CustomerLoyalty #HospitalityTech #LoyaltyPrograms #Membership #CustomerEngagement #RestaurantLoyalty

🚨 12 DAYS TO GO! 🚨 Come meet the Pepper team at the Hospitality Tech Expo where we'll be showcasing the latest innovations in hospitality tech. Whether you're looking to streamline operations, engage customers, or take your business to the next level, we’ve got the solutions. Visit us at stand #I42 for live product demos and expert advice on your hospitality tech needs. 🚀 📅 Event Date: 15th & 16th October 📍 Location: Excel, London 🌶️ Stand: #I42 We can't wait to see you! #HospitalityTechExpo #HospitalityInnovation #Restaurants #LoyaltyProgram #TechForHospitality #TheRestaurantShow2024