Genesys

The 2024 Gartner®️ Critical Capabilities for Contact Center as a Service report is out, and Genesys ranks #1 in 3 of 5 Use Cases. 🌎 Global Contact Center Use Case 🏃♀️➡️ Agile Contact Center Use Case 📲 Customer Engagement Use Case We believe this recognition validates our commitment to delivering excellent #CCaaS solutions that empower businesses to excel in #customerexperience. See how we’re positioned for CCaaS Use Cases. 📑 https://gsys.cx/3kuNOaK #CX

Market trends DEMAND change. As do rising customer expectations. 📈 #ContactCenter leaders have to push the boundaries of traditional thinking to stay ahead. ▶️ Watch now to see why the time for AI-Powered Experience Orchestration is now: https://gsys.cx/4hOSAf0

As part of our long-standing tradition of volunteerism, Genesys leaders and employees gave back yesterday by building skateboards for children in foster care. This marks the start of a multi-week, global effort to mobilize all of #OneGenesys and make a positive impact in the communities where we work and live. 🧡 #WorldKindnessDay 📷: Tony Bates Eva Majercsik Larry Shurtz Scott Cravotta

"At Genesys, we empower our employees to take ownership of their careers. In the Asia-Pacific (APAC) region, which spans 11 countries, our operations blend a vibrant mix of cultures, skills and perspectives — creating a rich environment for collaboration and learning. With strong #diversity and #inclusion initiatives, such as #DEI committees in the Philippines, India and across APAC, we ensure that everyone’s voice is represented, building a space where everyone can thrive.   I’ve had the privilege of growing with Genesys since 2012. Starting as an HR Manager in India, I have been fortunate to have supportive managers and mentors. I relocated to Australia through an internal transfer. By 2017, I was ready for a new challenge and transitioned into the role of Regional TA Lead, APAC.   It’s been a rewarding journey, filled with opportunities involving growth and expansion initiatives, staying on top of hiring trends, and collaborating and mentoring a fantastic team. Genesys has offered endless avenues for professional development. With extensive learning and development resources, the company equips you with everything needed to keep moving forward.   Genesys has unwavering commitment to diversity and inclusion. My team embodies the diverse backgrounds we champion, and our approach to hiring emphasizes skill, values and equal opportunity. We lead meaningful initiatives in the region like the "Return to Workforce" program, which supports individuals re-entering the workforce after a career break, and India’s “Social Impact Hiring Initiative,” which helps create jobs in underserved communities. Additionally, we provide training for #hiring managers to ensure inclusive, unbiased decisions, which is vital in maintaining good #culture.   If you're considering an opportunity at Genesys, here are some tips: Engage with our social channels to stay updated, tailor your resume highlighting skills that align with the job description and be your authentic self. Curiosity is key to growth: Ask questions. Genesys is a place where you can truly grow and make an impact." - Maria Pereira Visit our #careers page: https://gsys.cx/3LyFjJ3

Genesys, IBM, and Salesforce are teaming up to reimagine customer service ✨ In this webinar, experts Rosane K. Giovis, Global Intelligent Service & Transformation Leader at IBM, and Mathew Danish, our Senior Principal Partner Architect will share how your organization can increase value by leveraging AI to improve: 🔸 Customer data routing and orchestration 🔸 Digital communication channels 🔸 Workforce management 🔸 Agent productivity 🔸 Critical metrics including TCO & TCV Register now: https://gsys.cx/3O6w2cb

So you have questions about AI. Good news: We surveyed #CX leaders. They revealed the top ways they're integrating #AI into their strategies 👀 See how they're turning AI into a competitive advantage: https://gsys.cx/3NWV9OJ

📌 A day in the life of a frontline agent 📌 Hiring and training strategies 📌 How to prevent burnout in high-stress roles 📌 What’s next for CX and employee experience Get the inside look at how Harambee Youth Employment Accelerator supports its frontline agents and equips them to handle complex, high-stakes interactions with empathy and resilience. 💪 Snag your seat ↓

The UK’s biggest digital automotive marketplace, Auto Trader UK is breaking free of disparate customer service operations and cutting costs with #GenesysCloud. 🚀 Spanning two UK contact centers the Auto Trader team's fragmented IT environment included multiple standalone products for workforce management, call recording, #CX, and more. As a result, customers received a disjointed experience and agents lacked effective real-time data and reporting tools. By shifting to #GenesysCloud, Auto Trader is leveraging our platform's agility and all-in-one benefits to move its entire buying journey online, and the results speak for themselves. Read the full story: https://gsys.cx/3YO2KUy

To be a leader, you need to work with a leader. #GenesysCloud was named one of the Best Software Products of 2024 by G2 in three categories: Top 50 Customer Service Products, Top 50 AI Products, and Best Usability. 🎉 Find out why and learn how to future-proof your contact center with Genesys Cloud: https://gsys.cx/40Bpz0l

The 2024 Gartner Magic Quadrant™ for CCaaS 𝙖𝙣𝙙 Critical Capabilities for CCaaS reports, we believe, reaffirms our commitment to driving innovation that helps organizations adapt to customer needs. Read David Norrie's perspective on this year's recognition for Genesys and how these two reports provide valuable insights that will help organizations make informed decisions about their #AI blueprint.👇 🔗 https://gsys.cx/48K37E9