Genesys

Third Quarter Fiscal Year 2025 ✅ As the #CX industry undergoes a significant transformation, organizations are shifting to the cloud for its flexibility, resilience, and innovation potential. Now, more than 6,000 organizations use #GenesysCloud to elevate their customer and employee experiences to new heights. With Genesys Cloud #AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement. Read the stories of customers who have turned to Genesys ↓ 🔗 https://gsys.cx/49BjC5P

The next step in conversational #AI is ✨VIRTUAL AGENTS✨. They are meeting rising customer expectations by: 🔸 Learning from every interaction 🔸 Understanding customer intent 🔸 Responding in real time 🔸 Delivering personalized solutions Find out how they’re empowering organizations to meet rising customer expectations. 🔗 https://gsys.cx/3CJwLOz

What does the future of customer experience look like? To Prajwal Ramachandra, Managing Director, Global Contact Center Practice Lead at Accenture, it's the limitless possibilities for innovation in customer and employee experiences. Hear CX experts like Prajwal unpack this and other game-changing trends that will shape customer and employee experiences in 2025 and beyond in our CX Trends in 2025 webinar. Watch now: https://gsys.cx/3WZosVM

“To anyone starting out or looking to grow in this field, I offer a framework I wish I had known earlier: 𝘽𝙍𝙄𝘿𝙂𝙀. 🌉 For over two decades, I’ve been building my career in #tech, one step at a time. It hasn’t always been easy, but each step has been an opportunity to grow, adapt and strengthen my skills. Looking back, I see my #career as a bridge — a structure built piece by piece with each plank representing a lesson learned or a milestone achieved. To anyone starting out or looking to grow in this field, here is the BRIDGE framework: 𝘽: Be fearless – Don’t shy away from new technologies or trends. Embracing change is key. 𝙍: Relationships matter – Build meaningful connections that open doors. 𝙄: Impact first – Focus on creating measurable value. 𝘿: Dare to dream – Set big goals and take strategic risks. 𝙂: Grow continuously – Develop technical and people skills. 𝙀: Expand globally – Think beyond borders. The tech world is global; your mindset should be, too. At Genesys, this philosophy aligns perfectly with the company culture. The focus isn’t just on results but on empowering employees to take meaningful action. At Genesys, the environment fosters clarity, goal-setting and action. It’s this balance of empowerment and purpose that keeps me here. From Day One, I’ve been supported to take on impactful projects that align with the company’s vision. One pivotal decision I’ve made as a leader at Genesys is to approach challenges with curiosity. Instead of jumping straight to solutions, I pause to seek understanding. By asking “why” and analyzing situations thoroughly, I’ve grown my skills in ways I’ve never imagined and felt valued as part of a team committed to success. It’s a culture where you see the tangible impact of your work — a rare and fulfilling experience. For anyone considering a career at Genesys: Success isn’t just about wanting it; it’s about the urgency and determination you bring to make it happen. At Genesys, you’ll find the tools and opportunities to turn your aspirations into reality. Your bridge to a fulfilling tech career is built here." — Sherwin Que (郭俊良), VP-Product Support, APAC, and Philippines Site Leader 👉 Visit our #careers page to join us on this amazing journey: https://lnkd.in/eyDTmKpp

For that special someone whose love language is #customerexperience 💘 Tag them below 👇 

This week at #LEAP25, we were delighted to present the Best Digital Customer Experience award to Riyad Bank, who elevated their employee experience via the digital channels to provide an exceptional quality of service through the use of Genesys and our partner IST Networks. #GenesysCloud #riyadbank #KSA #customerexperience Moaz Bulbul Abdullah Alzahrani Abdulrahman Alshehri Abdulrahman A. Waleed Salem Taha Yusuf

🧠 Did you know there are 3️⃣ types of #empathy? Peter Graf, SVP of Strategy at Genesys, walks through all three and how they play a role in creating exceptional customer experiences. 🎥 Watch the full episode of #LevelUpCXLive to learn more: https://lnkd.in/ePjdN-Rz #CX

Lassen Sie sich von unserer Expertise in KI, Omnichannel-Strategien und Automatisierung inspirieren und erleben Sie Genesys mit den führenden CX-Trendsettern auf der CCW 2025. Sehen Sie innovative Lösungen vom Genesys-Ökosystem und besuchen Sie Vorträge unserer Kunden wie Lufthansa, EWE und Atruvia. Jetzt informieren und Ticket sichern 👉 https://gsys.cx/3D8avh2 #CX #CCW2025

CX leaders are betting big on AI. The 𝙜𝙤𝙤𝙙 news: 70% report that AI is a key business imperative. The 𝙗𝙖𝙙 news: Those who wait too long may fall behind. R "Ray" Wang of Constellation Research, Inc. walks through five key use cases for #AI across #CX. Check it out: https://lnkd.in/ev3AE_-5

Join our webinar to hear how AAA Washington is transforming customer service by unifying their contact center and CRM with CX Cloud from Genesys and Salesforce 💥 In this session, you’ll gain insights on: ✅ How to increase agent efficiency & improve CX personalization ✅ The role of AI in optimizing customer experiences ✅ Best practices for rolling out a unified CX & CRM strategy across your business units Plus, hear directly from industry experts on overcoming challenges and driving better outcomes for your organization. Watch now: https://lnkd.in/efgvsnw4