Register For Our Upcoming Webinar with tech giant Zoom 👉 https://lnkd.in/enZRwefs Contact centers have always battled challenges like attrition and agent disengagement. Now, with automation, remote work, and soaring customer expectations, the stakes are higher than ever 📈 Did you know 80% of customers value their experience as much as the product itself? That means there’s no better moment to take action! 🎯 Join us for an exciting discussion with Zoom and discover how to navigate the upcoming changes to keep your contact center ahead of the curve. Spoiler alert: AI alone isn’t the answer 🤖 #Zoom #ContactCenter #ContactCentre #CCaaS #AI #ArtificialIntelligence Adrian Swinscoe | Chandler Galt | Charlie Mitchell
About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
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https://cxtoday.com
External link for CX Today
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Manchester
- Type
- Privately Held
Locations
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Primary
Manchester, GB
Employees at CX Today
Updates
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ServiceNow Launches Xanadu to ‘Supercharge’ Productivity 🚀 Now Platform Xanadu comes with ‘hundreds’ of new AI capabilities, partnerships, solutions, and ServiceNow AI Agents to help customers, employees, and developers from all industries 👇 https://lnkd.in/enBzrfum | #cx #cxnews #ccaas
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Salesforce CEO Reveals its ‘Next Big Transformation’ 🆕 The company is making a “hard pivot” towards #AI agents 👇 https://lnkd.in/e3cYqfUm | #cx #cxnews #ccaas
Salesforce CEO Reveals its ‘Next Big Transformation’
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🏆 #CXLeadersAwards24: Categories Revealed! This exciting new event is dedicated to recognizing and celebrating the most innovative and influential individuals in the customer experience industry. If you or someone in your team has made a significant impact in CX, now is your chance to get the recognition you deserve! For this free-to-enter event, you can nominate yourself or a colleague who has demonstrated outstanding achievements in the CX space. Whether you’re an emerging leader, a seasoned professional, or a key player driving change and innovation, there’s a category for you. Read on to discover which category suits you best 👉 https://lnkd.in/eWXGxhSV | #cx #cxnews #ccaas
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The Evolution of Generative AI Regulations: Preparing your Contact Center Staying compliant in the age of Generative AI 💬 #cx #ccaas #ai #genai #generativeai | Content Guru
The Evolution of Generative AI Regulations: Preparing your Contact Center
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Revolutionizing Telecom: Global CX Disruptions The evolution of customer-centric telecommunications 👇 #unifiedcommunications #collaboration #ucaas #ucoms #telecoms #cx #calltower | CallTower
Revolutionizing Telecom: Global CX Disruptions
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Future Trends: What’s Next for AI in Contact Centers? 🤖 🎧 #cx #ccaas #contactcenter #ai | 8x8
Future Trends: What’s Next for AI in Contact Centers?
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Avaya Launches Experience Platform Public Cloud in India 🚀 The full range of Experience Platforms are now locally available to Indian businesses 👇 https://lnkd.in/eXGGvagn | #cx #cxnews #ccaas
Avaya Launches Experience Platform Public Cloud in India
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🔮 The Future of CCaaS Platforms: 5 Expert Takes The definition of a contact center / CCaaS platform is evolving, and five industry experts share their takes on where this trend will take us 👇 #cx #ccaas #customerexperience #contactcenter #zoom #ai | Zoom
The Future of CCaaS Platforms: 5 Expert Takes
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Dubber Appoints New CEO Following Financial Scandal 👔 Dubber has hired Matthew Bellizia having dismissed its previous CEO Steve McGovern after $26.6 million went missing from the company accounts. The new CEO brings ‘extensive’ global technology business experience 👇 https://lnkd.in/eEVtf8by | #cx #cxnews #ccaas
Dubber Appoints New CEO Following Financial Scandal
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