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About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
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https://cxtoday.com
External link for CX Today
- Industry
- Internet Publishing
- Company size
- 11-50 employees
- Headquarters
- Manchester
- Type
- Privately Held
- Founded
- 2020
Locations
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Primary
Get directions
Manchester, GB
Employees at CX Today
Updates
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📢 Big updates from Five9, Dialpad, Salesforce, and Zendesk are reshaping the contact center landscape! Discover the latest innovations and what they mean for the future of CX. 🌟 👉 https://lnkd.in/enkWNh-U #CX #ContactCenter #Five9 #Dialpad #Salesforce #Zendesk #Innovation #TechNews
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NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year CCaaS vendors aren't just winning business from on-premise contact centers, they're replacing rival offerings, too. #cx #cxnews #ccaas #contactcenters #nice
NICE Has Displaced 45+ Competitive CCaaS Deployments for "Leading Brands" This Year
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🔍 Shopify decides against a CRM push following tensions with Salesforce. What's next for Shopify's strategy? Our latest article explores the decision and its potential impact on the CRM landscape. 👉 https://lnkd.in/e-AKXhCG #CRM #Salesforce #Shopify #TechNews #BusinessStrategy #Innovation
Shopify Rules Out a CRM Push After Salesforce Beef
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According to G2, a whopping 85% of customers prefer messaging a business over interacting via emails or phone calls 💬 A recent study by Link Mobility revealed the number of people sending and receiving text messages is expected to grow to 5.9 billion by 2025. Learn more 👇 https://lnkd.in/eYKMYt2n #contactcentre #cx #communication
Smart Messaging for Finance: Meeting Emerging Communication Needs
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🖐 5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!) Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, they face several new obstacles, too. Recognizing this, Brandon Knight, Global Head of CX Ecosystem at Zoom, joins CX Today’s Charlie Mitchell to run through five of the most pressing contact center challenges for 2025. These are: 1️⃣ High agent turnover 2️⃣ Continued omnichannel frustration 3️⃣ Pressure to implement AI and deliver quick ROI 4️⃣ Siloed knowledge and data 5️⃣ Accelerating customer expectations Watch in full 👉 https://lnkd.in/ex_QfWyN This conversation follows on from CX Today‘s recent webinar on the evolution of contact centers. Catch up on the recording here: https://lnkd.in/eHZuuNns #cx #ccaas #contactcenters #ai #zoom
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Clear your schedules from the 12-14th of November 2024. The CX Summit 2024 Is Coming to Barcelona 🎉 The event will host speakers from Alaska Airlines, BT, and many more iconic global brands. Clear your schedules from the 12-14th of November 2024, as the CX Summit returns, taking place in Barcelona, Spain. The CX Summit promises three action-packed days of learning from keynotes, tracks, and live demos to ensure there’s something for everyone. 👉 https://lnkd.in/eKSXpeTZ #cx #cxsummit #ai #artificialintelligence | Five9
The CX Summit 2024 Is Coming to Barcelona
https://www.cxtoday.com
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Predictive Metrics Will Help Shape the Future Contact Center. Here’s How. Unpack four ways that predictive metrics will allow customer service teams to evolve their contact handling strategies #cx #contactcenters | evaluagent®
Predictive Metrics Will Help Shape the Future Contact Center. Here’s How.
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