#BigCXUpdate 2024: Insights from Leading Customer Experience Innovators 💬 Learn from customer experience tech leaders and visionaries as they share their ambitions, objectives, and roadmaps. In CX Today’s CX Updates 2024 series, we interview a mix of these leaders and visionaries to get ahead of the customer experience tech curve. Here is a taster of what to expect 👉 https://lnkd.in/eUQPAbd3 #cx #cxnews #ccaas
About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
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https://cxtoday.com
External link for CX Today
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Manchester
- Type
- Privately Held
Locations
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Primary
Manchester, GB
Employees at CX Today
Updates
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New: Timpson Group Holds the Key to #CustomerService Success, Report Reveals 🔑 Find out which UK brands are providing the highest levels of customer satisfaction ... and why many are struggling 👇 #cx #cxnews #ccaas
Timpson Holds the Key to Customer Service Success, Report Reveals
https://www.cxtoday.com
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#BigCXUpdate: Five9 on the “Runaway Success” of Its #AI Summaries Solution ✅ CX Today’s Susie Harrison talks to Jonathan Rosenberg, Chief Technology Officer and Head of AI at Five9. The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies. In this episode, we talk everything Five9, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/erhgCxsk #cx #cxnews #ccaas
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Redefining Customer Service Excellence in an AI World 🤖🦾 In today's fast-paced digital landscape, customer service is undergoing a significant transformation. The integration of #AI is not just a trend but a necessity for businesses aiming to enhance customer experience. Discover how AI is revolutionizing customer service, from personalized interactions to predictive analytics. Learn about the latest innovations and strategies to stay ahead in delivering exceptional customer service. Watch the full interview 👉 https://lnkd.in/eeBhyi5M #CustomerService #DigitalTransformation #CX #Innovation #CustomerExperience | Freshworks
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#CXTrends: Contact Center #AI: Are Specialized Bots the Future? CX Today’s Charlie Mitchell hosts Jaime Meritt, Chief Product Officer at Verint. The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything #contactcenter AI, introducing: 🔴 Verint’s specialized bot strategy. 🔴 Examples of those specialized bots. 🔴 What the strategy says about the future of contact center AI. 🔴 How the specialized bots pair with an Open Platform approach. Watch the full interview here 👉 https://lnkd.in/e3qqRdpX #cx #cxnews #ccaas
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#BigCXUpdate: Enghouse Interactive Pledges to Solve “Real World Problems” with #AI 🤖 CX Today’s Susie Harrison meets Paul Stanczak, Sales Leader at Enghouse Interactive. The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies. In this episode, we talk everything Enghouse Interactive, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/d_ZGkQ_J #cx #cxnews #ccaas
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5 Examples of Contact Center AI in Action 🤖 Today, we’re sharing five amazing case studies from real businesses that have implemented cutting-edge #AI tools to transform their CX efforts 👇 #cx #cxnews #ccaas | Avaya
5 Examples of Contact Center AI in Action
https://www.cxtoday.com
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Is #IVR Still an Essential for Contact Centers? Here’s why IVRs are still essential to contact centers, and how you can make sure you’re implementing the right technology for your business 👇 https://lnkd.in/ezckNd2Q #cx #cxnews #ccaas | XCALLY
Is IVR Still an Essential for Contact Centers?
https://www.cxtoday.com
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#BigCXUpdate: MaxContact Builds “Useful #AI” for Contact Centers 🤖 CX Today’s Charlie Mitchell hosts Ben Booth, CEO of MaxContact. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything MaxContact, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/edvXgmA6
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Customers Reject #AI for Customer Service, Still Crave a Human Touch 🤖 Despite pressure for #CX leaders to adopt more #GenAI solutions, customers are turning their back on the tech 👇 https://lnkd.in/e9F8RHUh #cxnews #ccaas | Gartner
Customers Reject AI for Customer Service, Still Crave a Human Touch
https://www.cxtoday.com