Is AI Driving Value in CX? 63% of CX leaders plan to boost investments in data integration and enrichment tools. Yet, only 13% feel completely confident in GenAI implementations. The Techtelligence report, AI in Customer Experience: Where Are We Now, And Where Are We Going?, uncovers how businesses can maximize ROI from AI adoption. 📥 Access the insights here 🔗 https://lnkd.in/ePeVeNMp | #DigitalStrategy #CXInnovation #AIBudget
About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
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https://cxtoday.com
External link for CX Today
- Industry
- Internet Publishing
- Company size
- 11-50 employees
- Headquarters
- Manchester
- Type
- Privately Held
- Founded
- 2020
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Manchester, GB
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Updates
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7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI 🤖 Providers must take a responsible approach to AI to ensure long-term competitiveness 👇 #cx #customerexperience #ccaas #ai #artificialintelligence | evaluagent®
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
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Gartner Magic Quadrant for DXPs 2025: Key Takeaways The 2025 Gartner Magic Quadrant for Digital Experience Platforms (DXPs) is out, with Optimizely and Adobe leading the pack once again. Acquia rounds out the leaders, while big shifts occurred in the visionary quadrant with Contentstack and Uniform making their debut. New entrants like Builder.io, Contentful, and Pimcore joined as niche players, while Bloomreach and Crownpeak dropped out entirely. Meanwhile, OpenText and HCLSoftware remain challengers, balancing strong execution with evolving market vision. The DXP space is evolving fast, with composability, AI integration, and cloud-first solutions shaping the future. Who do you think is leading the way in digital experience innovation? Let’s discuss. 👇 👉 Read more: https://lnkd.in/e8M5nGBS #DXP #DigitalExperience #CustomerExperience #AI #Gartner #TechNews #CX
Gartner Magic Quadrant for Digital Experience Platforms 2025: The Rundown
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Talkdesk Embeds Contact Center Tools Into Epic Cheers Mutual customers may now manage omnichannel customer queries without leaving the Epic environment 👉 Read here: https://lnkd.in/eJAneHFS #cx #cxnews #ccaas #crm #talkdesk #epic
Talkdesk Embeds Contact Center Tools Into Epic Cheers
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AI in Customer Support: 7 Predictions from CX Today’s All-Stars AI is reshaping customer support, but are teams ready? CX Today’s All-Stars predict that Large Behavior Models (LBMs) will enhance CX by recognizing human behavior, not just text. Predictive metrics could finally replace outdated NPS surveys. Contact centers will shift toward AI-driven, proactive support, while composable tech stacks will offer more flexibility. But removing human interaction entirely? That could backfire. 👉 Read the full insights: https://lnkd.in/evmb9Pkh Stay ahead with insights from industry leaders. Join the CX Today Community and be part of the conversation. 📩 Sign up here: https://lnkd.in/ebwVAyNC #CX #CustomerExperience #AI #AIFuture #CustomerSupport #CXTODAY #Innovation
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AI in Customer Experience: Are You Ready? Adopting AI in CX comes with hurdles - 45% of professionals fear inaccuracies, and 39% worry about data security risks. 💡 Discover strategies to overcome these barriers in the latest report by Techtelligence, packed with actionable insights from CX leaders. Download your copy for free today 🔗 https://lnkd.in/eCPCpzPn | #AIChallenges #CustomerExperience #DigitalTransformation
Report - AI in Customer Experience: Where Are We Now, And Where Are We Going?
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📢 What Is CRM and Why Does It Matter? Strong customer relationships are the foundation of every successful business. But how do companies keep track of customer interactions, personalize experiences, and drive loyalty at scale? Enter Customer Relationship Management (CRM)—a strategy and technology that helps businesses centralize customer data, automate workflows, and enhance engagement across sales, marketing, and service teams. From AI-driven insights to seamless automation, modern CRM systems do much more than just store customer details. They provide the tools to streamline operations, improve personalization, and fuel long-term growth. Ready to explore how CRM can transform your business? 👉 Read more here: https://lnkd.in/er9GyZvW #CRM #CustomerExperience #CX #BusinessGrowth #Automation
What Is CRM (Customer Relationship Management)? A Beginner’s Guide
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Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy? 🧩 Inside the future of customer experience—how Talkative is redefining AI-driven solutions for contact centers 🎧 CX Today’s Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative, as they discuss the role of generative AI in the customer experience space 🤖 The conversation dives deep into the power of AI copilots, virtual agents, and the transformative role of GenAI in shaping contact center strategies. If you’re curious about leveraging cutting-edge AI to improve CX, this is a must-watch. Watch the full video 👉 https://lnkd.in/eRrfmug8 #cx #ccaas #genai #generativeai #artificialintelligence #chatbots
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SAP Unleashes “Ready-to-Use” AI Agents, Introduces a Custom Builder SAP is taking AI-powered automation to the next level with a new wave of pre-built AI agents designed to streamline customer service, sales, and finance operations. From dispute resolution to knowledge creation and case classification, these agents aim to reduce manual workloads and enhance efficiency. Is SAP’s approach to agentic AI the future of intelligent business automation? 👉 Read more: https://lnkd.in/eBB7RY6K #CX #CRM #AI #Automation #CustomerExperience #SAP #AIInnovation
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
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