Beats Repair & Service
We’re here to help. Apple-certified repairs are performed by trusted experts who only use genuine Apple parts — designed, tested and manufactured for Apple’s safety and performance standards.
How can I get a service for my Beats?
Schedule a visit
Make an appointment at an Apple Authorised Service Provider
Featured services
Damaged Beats
If your product needs replacing because of physical damage, you can replace each damaged item for a fee. Accidental damage isn’t covered by the Apple warranty.
Accidental damage is eligible for applicable coverage for accidental damage from handling with your AppleCare+ for Headphones plan.
Battery service
We can replace your Beats battery for a fee. Our warranty doesn’t cover batteries that wear down from normal use.
Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ for Headphones and your Beats headphone or earphone battery holds less than 80% of its original capacity.
How much will it cost?
Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose.
Hardware service may no longer be available for some older products.
See obsolete and vintage products
We’ll inspect your product when we receive it. If other issues are found, you could pay additional fees. All fees are in New Zealand dollars and include GST. A shipping fee will be added if we need to ship your iPhone.
Do you have AppleCare+?
Your country or region offers AppleCare+ for this product. AppleCare+ includes battery service coverage, which means your battery can be replaced at no charge if we test your product and its battery retains less than 80% of its original capacity.
AppleCare+ also provides coverage for accidental damage from handling, and each incident is subject to a service fee. Your AppleCare+ also offers Express Replacement Service.
Find out more about AppleCare+ in New Zealand
Find out more about Express Replacement Service
Warranty
The Apple Limited Warranty covers your Beats and the accessories that come in the box with your product against manufacturing issues for one year from the date when you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers or cases.
Our warranty is in addition to rights provided by consumer law.
Depending on the issue, you may also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.
If your situation isn't covered, you'll pay a fee. If the issue with your Beats is ineligible for service, you may pay the full replacement value.
Guarantee
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.