AirPods Support
You’re in the right place to get help with your AirPods.
Find your missing AirPods
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Find your AirPods or charging case
If your AirPods or charging case are lost, you can use Find My to help locate them.
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Purchase a replacement AirPod
If you can’t find your missing AirPod or the charging case using Find My, you can purchase a replacement.
Sound
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Clean your AirPods
If you’re experiencing issues with sound, your AirPods may need cleaning.
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If one AirPod isn’t working
Find out what to do if your left or right AirPod doesn’t play audio.
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Take a Hearing Test
Before you can use the Hearing Aid feature on your AirPods Pro 2, you will need to take the Hearing Test.
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Use Hearing Aid with AirPods Pro 2
Find out how to set up and customise the Hearing Aid feature, including Conversation Boost and Media Assist.
Charging
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Charge your AirPods
Find out about battery life and how to keep your AirPods charged.
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If your AirPods won’t charge
Try these steps if your AirPods, AirPods Pro or AirPods Max won’t charge.
Connecting
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Connect to your devices
Find out how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro and more.
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If your AirPods won’t connect
You can pair them again, and if they still won’t connect you can restart or reset them.
Service and Repair
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My Support
Sign in with your Apple Account to check your coverage status or look up an existing repair.
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Start a repair
Tell us what’s going on with your AirPods and we’ll find the right support options for you.
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AirPods User Guide
Find out about all of the features and how to use your AirPods.
Search for more topics
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Support app
Get personalised access to solutions for your Apple products.