How to prepare your Mac Pro for Apple Trade In

Prepare and send your old device to Apple for Trade In.

If you opted to trade in your Mac Pro when you purchased an Apple product, you'll receive a kit with everything you need to send your old device back to Apple. You may receive a kit in the same package that you received your new device in. Otherwise, the kit will be delivered by a courier or sent to you separately as soon as your new item has been returned or picked up. If you’re in the Asia-Pacific region, a trade-in kit will be delivered to you or be made available at a designated location.

Before you return your Mac Pro

1. Back up your data. If you need help with transferring data, schedule an appointment at an Apple Store at getsupport.apple.com It is your sole responsibility to back up all existing data, software and/or programs from your product. Apple is not responsible for loss, recovery or compromise of data, software or programs on your trade-in product.

2. Sign out of iCloud.

3. Turn off your firmware password.

4. Deauthorise your computer for content purchases.

5. Erase your hard disk.

Pack your Mac Pro

1. Remove the top foam insert from the box.

   

2. Set your Mac Pro in the bottom insert. Do not include extra items, such as your charging cable, in the box. If you include extra items, these won't be returned to you.

   

3. Place the top foam insert on top of your Mac Pro.

   

4. Seal the box with tape and send the box to Apple*. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

Return your Mac Pro to Apple

Choose your country or region:

United States and Canada

1. Find the name of the courier on the return label.

2. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange a collection or find a drop-off location.

3. Get a receipt from the courier.

4. Check your new device shipment email for a link to check the status of your trade-in device.

China mainland

A trade-in kit will be delivered to you before courier collection.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Hong Kong

The courier will bring you a trade-in kit to collect your Mac Pro.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Japan

The courier will bring you a trade-in kit to collect your Mac Pro.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Korea

A trade-in kit will be delivered to you before courier collection.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Taiwan

The courier will bring you a trade-in kit to collect your Mac Pro.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Vietnam

The courier will bring you a trade-in kit to collect your Mac Pro.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Learn more

For sales and product enquiries, visit Contacting Apple.

See answers to frequently asked questions on the Apple Trade In page.