Klarna Status

Partial performance degradation due to immediate maintenance work

Investigating - Due to maintenance work that has been carried out throughout the week, there may be partial outages or degraded performance over the weekend.
Aug 02, 2024 - 05:00 CEST

Purchase API Operational

Europe Operational

North America Operational

Asia Pacific Operational

Merchant Onboarding Operational

Europe Operational

North America Operational

Asia Pacific Operational

Merchant Operations Operational

Europe Operational

North America Operational

Asia Pacific Operational

Support Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna App Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna Bank Account Operational

Europe Operational

Klarna Card Operational

Europe Operational

US Operational

Open Banking Operational

Europe Operational

North America Operational

Playground - Purchase API Operational

Europe Operational

North America Operational

Asia Pacific Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 5, 2024

No incidents reported today.

Aug 4, 2024

No incidents reported.

Aug 3, 2024

No incidents reported.

Aug 2, 2024

Klarna purchase API degradation

Resolved - This incident has been resolved.
Aug 2, 23:45 CEST

Investigating - We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.
Aug 2, 17:13 CEST

Merchant Operations degradation

Resolved - This incident has been resolved.
Aug 2, 09:24 CEST

Investigating - We are currently experiencing delays with the settlement reports and payouts for 1st of August, in Europe region. We are working to restore the service as soon as possible. Thank you for your patience !
Aug 1, 13:13 CEST

Aug 1, 2024

Jul 31, 2024

Klarna App degradation

Resolved - This incident has been resolved.
Jul 31, 05:09 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 04:41 CEST

Update - We are continuing to investigate this issue.
Jul 31, 03:45 CEST

Investigating - We are currently experiencing issues in the Klarna App within the North America region since 02:05 CEST. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 31, 02:37 CEST

Jul 30, 2024

No incidents reported.

Jul 29, 2024

No incidents reported.

Jul 28, 2024

No incidents reported.

Jul 27, 2024

Klarna App degradation

Resolved - This incident has been resolved.
Jul 27, 15:22 CEST

Investigating - We are currently experiencing issues with the Klarna App in Portugal. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 27, 09:19 CEST

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Merchant Portal degradation

Resolved - This incident has been resolved.
Jul 25, 21:49 CEST

Investigating - We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 25, 17:07 CEST

Klarna App degradation

Resolved - This incident has been resolved.
Jul 25, 13:41 CEST

Update - We are continuing to investigate this issue.
Jul 25, 13:40 CEST

Investigating - We are currently experiencing issues with the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 25, 09:40 CEST

Planned Maintenance Upgrade affecting Merchant Portal

Completed - The scheduled maintenance has been completed.
Jul 25, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:30 CEST

Scheduled - A planned maintenance will take place in Europe, North America and Asia Pacific to Merchant Portal. During the maintenance users will be unable to login to Merchant Portal in Production and Playground. Logged in users will also be logged out. The duration of actual impact is expected to be 30 minutes in this maintenance window, but we cannot provide a more specific time. Other services will not be impacted by this scheduled maintenance.
Jul 24, 18:01 CEST

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Merchant Portal degradation

Resolved - System is functioning normally.
Jul 22, 18:08 CEST

Investigating - We are currently experiencing issues with the Merchant Portal (the account information application might be unavailable). We are working to restore the service as soon as possible. Thank you for your patience.
Jul 22, 15:52 CEST