Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

ClearCast Operational

OneMeeting PrimeGov Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

SpeakUp Operational

eComment Operational

OpenCities Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

OneView Core Operational

OneView Dynamics Operational

SIMA Operational

SmartGov Operational

SmartGov - Reports Operational

GovQA Operational

Amanda Operational

EHQ Australia Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ Canada Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ UK Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ US Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ Europe Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EngagementHQ ANZ Scheduled Maintenance Oct 17, 2024 04:30-06:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 07, 2024 - 05:36 MDT

Scheduled - On Thursday, Oct 17th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 07, 2024 - 05:30 MDT

EngagementHQ UK & EU Scheduled Maintenance Oct 17, 2024 21:00-23:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 07, 2024 - 05:40 MDT

Scheduled - On Thursday, 17th October 2024, at 9PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 07, 2024 - 05:40 MDT

EngagementHQ CA Scheduled Maintenance Oct 17, 2024 23:00 - Oct 18, 2024 01:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 07, 2024 - 05:41 MDT

EngagementHQ US Scheduled Maintenance Oct 18, 2024 01:00-03:00 MDT

On Friday, 18th October 2024, at 1am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Posted on Oct 07, 2024 - 05:44 MDT

govMeetings Swagit Product Release Oct 18, 2024 22:00 - Oct 19, 2024 04:00 MDT

Granicus will be undergoing product maintenance for Swagit application. Granicus systems may be inaccessible while we perform cloud web migration.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Oct 11, 2024 - 09:44 MDT

Past Incidents

Oct 13, 2024

No incidents reported today.

Oct 12, 2024

govMeetings Standard Monthly Maintenance: Friday, October 11th

Completed - The scheduled maintenance has been completed.
Oct 12, 03:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 MDT

Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Oct 7, 05:30 MDT

Oct 11, 2024

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 01:00 MDT

Scheduled - On Monday, Oct7th 2024, at 12am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 7, 01:00 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:01 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 05:21 MDT

Scheduled - On Sunday, 6th October 2024, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 1, 05:21 MDT

Oct 6, 2024

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 23:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 05:18 MDT

Scheduled - On Sunday, 6th October 2024, at 9PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 1, 05:18 MDT

govDelivery Scheduled Maintenance: Sunday, October 6th, 2024 - 12 AM CDT

Completed - The scheduled maintenance has been completed.
Oct 6, 00:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:00 MDT

Scheduled - Beginning at 12 AM Central Time on Sunday, October 6th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, October 6th (12:00 AM - 12:30 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Sep 20, 13:06 MDT

Oct 5, 2024

Smartgov Scheduled Maintenance - Platform Downtime - 5th October 2024 8:00am MDT Lasting 3 Hours

Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 MDT

Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the Smartgov application. The Smartgov Platform and Reporting will be unavailable during this maintenance period. When the system comes back online, customers should check their scheduled jobs as a restart may be required to re-enable the job processor at your site.
Sep 26, 12:12 MDT

Oct 4, 2024

govMeetings Swagit Product Release

Completed - The scheduled maintenance has been completed.
Oct 4, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 MDT

Scheduled - Granicus will be undergoing product maintenance for Swagit application. Granicus systems may be inaccessible while we perform cloud web migration.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 27, 17:10 MDT

Oct 3, 2024

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 06:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 04:30 MDT

Scheduled - On Thursday, Oct 3rd 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 1, 05:14 MDT

govService Release 554 - 1st October 2024 (US)

Completed - Release 554 has been deployed successfully to all govService US customers.

You can review the release notes at https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

Thank you,
Granicus Customer Support
Oct 3, 00:22 MDT

Verifying - Release 554 has been deployed successfully to all govService US customers and we are now monitoring it closely. We request all customers to raise any issues they are experiencing or questions they have through support.granicus.com

You can review the release notes at [add direct url link- https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

Thank you,
Granicus Customer Support
Oct 1, 02:18 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:00 MDT

Scheduled - Release 554 will apply essential updates to the govService platform for all US customers on Tuesday, 1st October 2024.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Oct 1, 00:50 MDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Sep 30, 2024

EngagementHQ UK Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 22:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 MDT

Scheduled - On Monday, Sept 30th 2024, at 10 pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 mins.
Sep 30, 04:19 MDT

Sep 29, 2024

No incidents reported.