The redesign of business processes has a huge potential in terms of reducing costs and
throughput times, as well as improving customer satisfaction. Despite rapid developments in the …

Healthcare costs have increased dramatically and the demand for highquality care will only
grow in our aging society. At the same time, more event data are being collected about care …

In hospitals, huge amounts of data are recorded concerning the diagnosis and treatments of
patients. Process mining can exploit such data and provide an accurate view on healthcare …

Healthcare providers are under pressure to work more efficiently and in a more patient-focused
way. One possible way to achieve this is to launch Business Process Redesign (BPR) …

As part of process redesign initiatives, substantial time is spent on the systematic description
and analysis of the as-is process. By contrast, to-be scenarios are often generated in a less …

Process mining can be used to improve compliance and performance in hospitals and other
care organizations. Before analyzing event data, we first provide an overview of the different …

Healthcare data, like any data, may have all kinds of quality problems. In this chapter, we
identify 27 data quality issues that may compromise the validity of process mining results. …

Process mining bridges the gap between traditional model-based process analysis (eg,
simulation and other business process management techniques) and data-centric analysis …

Given the forecasted major grow of osteoarthritis patients and scarcity of resources, the
Maastricht UMC+ is looking for opportunities to improve the efficiency of the interorganizational …

… Certainly, I also wish to thank my brother, Sander Vanwersch, for being my paranymph
during the ceremony. Despite facing busy times as a young father, he also found time to …