… to delegate tasks, process incoming email and automated service requests (entered via our
… us to pull up anchor so we can sail the seas of customer service. 7. ACKNOWLEDGMENTS …

… The UD Dropbox 2.0 service software package is distributed by the University of Delaware …
with PHP5 support. This paper will explain the details of the UD Dropbox 2.0 service and why …

… This paper describes the process we went through to plan, create, and deploy an online
service catalog to our customer base to improve the level, quality, and accessibility of service …

… the proponents of the Java computing model in the 1990s [7]. In the following section we
discuss the various types of service models that constitute the Cloud Computing environment. …

… In order to make high utilization of resources and provide more feasible services for users,
we propose a service based lightweight desktop virtualization system. We first describe the …

… There were no additional resources allocated to the District Client Services Helpdesk to
assist with end-user support of the portal. District Client Services consists of a manager, two field …

… with installing and configuring it in July to have it up and … flow process. None of these
products are fixalls, it is more about understanding the process of helpdesk requests and service …

… and had it installed in our data center in July 2005. In the immediate aftermath of Hurricane
… in the technical, policy, and user support/training decisions related to the Exchange project. …

… User authentication process (to allow alternative authentication methods rather than purely
… The experiment was conducted over two weeks in early July 2012. The server installation …

… and Timmins, SJ 2007. The two musketeers: all in one and one for all!. In … for the ACM
SIGUCCS 2008 fall conference. In Proceedings of the 36th Annual ACM SIGUCCS Conference on …