[PDF][PDF] Information provision vs. direct services in user support
C Rhodes, W Goveia, B Sierkowski - … of the 28th annual ACM SIGUCCS …, 2000 - dl.acm.org
C Rhodes, W Goveia, B Sierkowski
Proceedings of the 28th annual ACM SIGUCCS conference on User services …, 2000•dl.acm.orgLike others in the field, technology service providers in the Indiana University (IU) School of
Education face many demands despite limited resources. In Education Technology Services
(ETS), we recognize that our efforts fall into two distinct service approaches: a personal,
service-based approach and a broad, information-provision approach. These categories are
not necessarily mutually exclusive, and in fact should be used together. Technology service
providers tend to dogmatically adopt a single approach; however, embracing a one-path …
Education face many demands despite limited resources. In Education Technology Services
(ETS), we recognize that our efforts fall into two distinct service approaches: a personal,
service-based approach and a broad, information-provision approach. These categories are
not necessarily mutually exclusive, and in fact should be used together. Technology service
providers tend to dogmatically adopt a single approach; however, embracing a one-path …
Abstract
Like others in the field, technology service providers in the Indiana University (IU) School of Education face many demands despite limited resources. In Education Technology Services (ETS), we recognize that our efforts fall into two distinct service approaches: a personal, service-based approach and a broad, information-provision approach. These categories are not necessarily mutually exclusive, and in fact should be used together.
Technology service providers tend to dogmatically adopt a single approach; however, embracing a one-path mentality leads service providers not only to overlook the shortcomings of the preferred method, but also to dismiss the benefits of another proposed method. Our solution is a unified, client-centered approach.
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