Family communication: phone conversations with children

R Ballagas, JJ Kaye, M Ames, J Go… - Proceedings of the 8th …, 2009 - dl.acm.org
Proceedings of the 8th international Conference on Interaction Design and …, 2009dl.acm.org
We interviewed and observed families in their homes to understand how they communicate
across generations and across distances. The phone is still the most common way for
keeping children in touch with distant relatives. However, many children can't talk on the
phone by themselves until 7 or 8 years old. This paper examines the challenges children
have with phone conversations, and looks at how families are currently working around
these issues. These findings can help inform the design of future family communications …
We interviewed and observed families in their homes to understand how they communicate across generations and across distances. The phone is still the most common way for keeping children in touch with distant relatives. However, many children can't talk on the phone by themselves until 7 or 8 years old. This paper examines the challenges children have with phone conversations, and looks at how families are currently working around these issues. These findings can help inform the design of future family communications technologies.
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