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Platinum Installation Guide v1.9 en

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Авторское право
© © All Rights Reserved
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Platinum

Residential Gateway
Installation Guide
Contents
Models Supported�����������������������������������������������������������������������������������������������������������������������������������������������������������3
Box Content���������������������������������������������������������������������������������������������������������������������������������������������������������������������4
Button Overview���������������������������������������������������������������������������������������������������������������������������������������������������������������6
Port Overview�������������������������������������������������������������������������������������������������������������������������������������������������������������������8
Installation����������������������������������������������������������������������������������������������������������������������������������������������������������������������10
LAN (Network) Setup������������������������������������������������������������������������������������������������������������������������������������������������������13
Wireless Setup����������������������������������������������������������������������������������������������������������������������������������������������������������������15
LED Status����������������������������������������������������������������������������������������������������������������������������������������������������������������������18
Troubleshooting�������������������������������������������������������������������������������������������������������������������������������������������������������������20
Advanced Configuration������������������������������������������������������������������������������������������������������������������������������������������������21
Safety and Care��������������������������������������������������������������������������������������������������������������������������������������������������������������21
Appendix: Installing an SFP��������������������������������������������������������������������������������������������������������������������������������������������22
Notes������������������������������������������������������������������������������������������������������������������������������������������������������������������������������23

Revision 1.9. - September 2018


Copyright © 2018 Genexis B.V. All rights reserved.

Hereby, Genexis declares that the radio equipment type Platinum-7000 is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: https://genexis.eu/red/platinum-7000

Genexis assumes no responsibility for any inaccuracies in this document.


Genexis reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
Models Supported
On the label at the bottom of your platinum (as shown on page 5) you can look up your Platinum model.
In the table below you see a full overview of all the models.

Model CATV Port overview

Platinum-6820 No
Power

1 2 3 4 1 2

Platinum-6840 No
Power

Internet 1 2 3 4 1 2

Platinum-6880 Yes
Power

1 2 3 4 1 2

Platinum-7840 No
Power

Internet 1 2 3 4 1 2

Platinum-7870 Yes
Power

1 2 3 4 1 2

3
Box Content

Platinum Power adapter Ethernet cable *

Platinum Power adapter


The main product in your package is your Platinum. A power adapter is included. This will be used to power your Platinum.

Ethernet cable*
The Ethernet cable that is included will be used to connect your
Platinum to your internet modem.
*Not available on all models

4
*************

*********

http://router

*********

Information label Rubber feet

Information label Rubber feet


The information on this label is needed when configuring your Four self-adhesive rubber feet are included with your Platinum.
Platinum. On the label you can find information on how to access the
web interface of the router and what the login credentials are. These can be removed from the backing paper and stuck to the base of
your Platinum. This helps protecting the surface on which your Platinum
There are two labels included in the box these are copies of the label is located on.
on the bottom of your Platinum (as shown on page 9).

It is important you keep one label somewhere safe as it contains


information essential to configure your device. You can place your
spare label on page 23.

The second label may be retained by the device installer.

5
Button Overview

Platinum Platinum with CATV

WPS button WPS button


Power button
Reset button Reset button

WPS button Power button


The WPS button is located at the side of your Platinum. It enables easy The power button is located at the back of your Platinum with CATV
configuration with other wireless devices. connector. It enables you to turn your Platinum on or off.

Reset button
The reset button is located at the side of your Platinum. This button
enables you to reset and preform factory resets of your Platinum.
You can press this button with a small pin or paperclip.

6
Button Function

Power Press the button

Reset Press and release to reboot

Factory Reset Press and hold for more than 5 seconds. Once the LEDs start flashing, release the button

WPS Press and release to initiate WPS

7
Port Overview

Platinum
Power

Internet 1 2 3 4 1 2

Power connector LAN ports Telephone jacks

Internet port USB 2.0 port

Platinum with CATV


Power

1 2 3 4 1 2

Power connector LAN ports Telephone jacks

Power button USB 2.0 port CATV connector

8
Fiber port (SFP) Label

Fiber port
Access to this port is gained by removing the plastic cover.

Instructions for installing a SFP in this port can be found in the


Appendix on page 22*.

* WARNING: This cover is only to be removed by an official installer.

9
Installation

Placement 1. Connect to your internet modem


The Platinum has two placement options on a desk or mounted on a Make sure your Platinum is connected to your internet modem.
wall. If desired, it is possible to mount your Platinum on a wall using the You should have either a fiber optic cable connected via the fiber port
two wall mount points on the back of the device. (shown on page 9) or an Ethernet cable connected to the Internet
port (shown on page 8).
The Drilling Template can be downloaded from the Genexis website at:
Once the device is powered on, the LED indicates if this cable is
https://genexis.eu/download-portal/#platinum connected properly or not (shown page 18).

Scanning the QR code above will take you directly to that web page.

10
2.  Connect to the power 3.  Connect to your computer
Connect the supplied power adapter to your Platinum and then plug Connect your computer or laptop to one of the LAN ports (as shown on
the adapter into an AC power socket. page 13) using an Ethernet cable.

The Platinum will now start up.

11
Installation

4. Connect to your telephone 5. Connect to your television


A standard analogue telephone handset can be connected to the This step is only relevant if you have a Platinum with a CATV connector.
active voice port(s) using a telephone cable with an RJ-11 connector.
Connect your television to the CATV connector using a coaxial cable
The LED indicates if the voice services is enabled and if the device with a male F-connector.
has successfully registered with a SIP server. The LED indicates if the CATV is enabled and operating correctly.
You may need to retune your television if required for the CATV service.

12
LAN (Network) Setup

1. Check your connection On a Windows computer:

Open a web-browser on your computer and try to visit a web page. › Open “Start”
For example, load your usual home page or favourite search engine. › Select “Control Panel”
› Select “Network and Internet”
If the web page loads, your connection is working properly. › Go to “Network Connection”
› Select “Change Adapter Settings”
If the web page does not load continue with step 2. Check your › Double click on the correct network adapter and click on
network settings. Properties.
› Select the “Internet Protocol Version 4 (TCP/IPv4)”option and
choose Properties.
2. Check your network settings › Ensure “Obtain an IP address automatically” is selected.
› Ensure “Obtain DNS server address automatically” is selected.
You need to make sure your computer network settings are set to: › Close all the control panel windows.
› Use IPv4
› Obtain an IP address automatically (DHCP)
› Obtain DNS server(s) automatically

13
LAN (Network) Setup

On a Mac OS computer: 3. Test connection


› Open System Preferences Try reloading the web page in your browser. If the connection is still
› Click on “Network” not working, please refer to the troubleshooting section (as shown on
› Click on the “Ethernet Adapter” in the left hand panel. page 20) or contact your service provider for support.
› Ensure “Configure IPv4” is set to “Using DHCP”.

14
Wireless Setup

*************

*********

http://router

WPS button *********

Wireless networking can be configured using two different methods. 2. Manually


1. WPS Setting up WiFi manually requires two pieces of information:
1. The SSID of your Platinum
Press and hold the WPS button on the side of the Platinum to activate 2. The WPA key for your Platinum
WPS. The location of the WPS button is shown in the image above.
The LEDs on your Platinum will begin to flash. This information can be found on the label on the back of the device.
If you can no longer access the back of your device, it can be found
Follow the instructions on the network device e.g. modem, printer to on the label included in the box as described on page 5.
complete the connection.

15
Wireless Setup

On a Windows computer: Your computer will now connect to the wireless network!

› Open “Start” Once successfully connected, the Network and Sharing Center window
› Select “Settings” will change to reflect the new connection status.
› Select “Network and Internet”
› Go to “Network and Sharing Center”
› Choose “Setup a new connection or network”
› Click on “Connect to the Internet” and click “Next”
› Click on “Wireless”

You will then be presented with a list of wireless networks that your
computer has detected.

› Choose the network which name matches the SSID on the back
of your Platinum.
› When prompted for the “network security key”, the WPA key
exactly as printed on the label.

16
On a Mac OS computer:

› Open “System Preferences”


› Click on “Network”
› Click on “Wi-Fi” in the list of interfaces on the left.
If necessary, switch WiFi on.
› In the “Network Name:” drop down box, select the SSID that
matches the SSID on the back of your Platinum.
› When prompted for the WPA2 password, enter the WPA key
exactly as printed on the label.

You are now connected!

17
LED Status

Activity Description

On (green) Powered up successfully

On (red) System error

On (flashing) System initialising

Off No power

On Uplink cable connected

Flashing Upstream and/or downstream data traffic in the device uplink

Off Uplink cable disconnected

On Internet connection established

Flashing Internet connection initialising

Off No connection established

On Voice service enabled and registered

Flashing Voice service initialising

Off Voice service disabled or SIP registration failed

On WiFi enabled

Flashing WPS active

Off WiFi disabled

18
Activity Description

Green 1000 Mbps connection

Yellow 100/10 Mbps connection


(LAN Ports)
Blinking Network activity

On (green) CATV on, signal received


*
Off CATV disabled, no signal received

*Not available on all models

19
Troubleshooting

Issue Action

LED is off Make sure you are using only the provided power adapter and have it connected to a working power outlet
and the power button is in on position.

LED is red or flashing Turn the device off by removing the power adapter from the power socket.
Wait 1 minute and plug it back in.

LED is off There is a problem with the cable connecting your Platinum to your internet modem.
Make sure the cable (either a fiber optic or Ethernet cable) is plugged in fully at both ends.

LED is off or blinking The Platinum has been unable to establish a connection to your service provider.
Try resetting the device by pressing and releasing the reset button (see page 6).
LED is off The voice service is either not enabled or is not fully configured.
If voice functionality is part of your subscription, contact your service provider.

LED is off Use the Platinum’s web interface to enable WiFi functionality.
* LED is off CATV is disabled. Please contact you service provider if a CATV signal is expected.

LED is red CATV is enabled but no signal is detected. Please contact your service provider if a CATV signal is expected.

*Not available on all models

Web interface is not reachable


Make sure your Platinum is switched on and the cable from your computer is plugged into the right LAN port on your Platinum.

Perform factory reset


Press and hold the reset button for more than 5 seconds. Once the LEDs start flashing, release the button.

If none of these actions resolves your problem, please contact your service provider.

20
Advanced Configuration Safety and Care

Safe operation
• Never look directly into the end of a fiber optic cable.
• Use only the supplied power adapter and make sure the
************* adapter is rated for use with the power supply.
• Indoor use only.
********* • Never expose to or immerse in water.
• Do not block the air vents (the device will overheat).

Operating conditions
http://router • Do not operate in temperatures below 0°C or above 40°C.

********* Repair and service


• Do not open the housing. The Platinum does not contain user
serviceable parts inside.
• Please contact your service provider if problems arise.
By default, the router is configured correctly for most home networks.
Changing the configuration is only advised for advanced users as it may Care
interrupt your connection. If you need to reset the router back to its
factory settings, please refer to page 20. • Wipe your Platinum with a soft, dry cloth.
• Persistent dirt can be removed by wiping with a damp cloth.
Configuring your Platinum is done via your web-browser. The label on • This product must not be disposed of in your normal
the back of the device lists the URL you need to connect to. It also lists household waste.
the user name and password required in order to log in. • Please take it to your regular electronic waste collection and
recycling location.
If you can no longer access the back of your Platinum, refer to the label
included in the box.

21
Appendix: Installing an SFP *

1. Start by disconnecting the Platinum from the power supply. 4. Plug the patch cable into the SFP.

2. Remove the cover from the back to reveal the SFP port. 5. Feed the patch cable through the cable guide. It is essential that
the fiber optic cable is not pulled taut or put under strain in any way.
3. Insert the SFP into the SFP port.
6. To finish, replace the cover and power the device back on.

* WARNING: This cover is only to be removed by an official installer.

22
Notes

Place your spare label here Place your spare label here

23
© 2018 Genexis B.V. All rights reserved. Rev. 1.9. www.genexis.eu

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