When your travel reservations change at the last minute and there aren't any human agents available to assist, there's no need to panic — #chatbots can streamline the rebooking process to quickly and easily save the day. Keep wait times short, agents engaged, and customers happy with 8x8 Intelligent Customer Assistant. Learn more here: https://bit.ly/48Hq1e3 #contactcenter #CC #CX #conversationalAI
8x8
Servicii IT și consultanță IT
Campbell, CA 122.639 adepți
One platform. Every communications experience.
Despre noi
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. Follow our Blog - https://www.8x8.com/blog
- Site web
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https://www.8x8.com
Link extern pentru 8x8
- Sector de activitate
- Servicii IT și consultanță IT
- Dimensiunea companiei
- 1.001 - 5.000 de angajați
- Sediu
- Campbell, CA
- Tip
- Companie publică
- Specializări
- VoIP business phone service, hosted VoIP, Small business phone systems, web conferencing, virtual contact center, virtual call center, enterprise global communications, business phone systems, unified communications, team collaboration, Enterprise Engagement Management, customer experience, employee experience, video conferencing, contact center, voip, CCaaS și UCaaS
Locații
Angajați la 8x8
Actualizări
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After our first stop in Atlanta, take a look at these 8 key things we've learned so far on the 8x8 CX Tour: https://bit.ly/4cMjxwk There's still time to meet us in Jersey City on September 12, Chicago on September 18, and Dallas on September 26 — Register today at the link above to join our next lively discussions on the future of employee and #customerexperiences! #CCaaS #contactcenter #AI
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SMS-Magic makes instant communication a breeze by integrating automations and enabling both one-to-one and one-to-many messaging directly within #CRM platforms. As part of our Technology Partner Ecosystem, 8x8 is proud to partner with the SMS Magic team to revolutionize business communications and #customerexperiences. Nitin Seth, CEO and Co-Founder of SMS Magic, says, "We believe this integration [with 8x8 #CCaaS] aligns with our customer needs for advanced messaging functionality that is native to CRMs like Salesforce, HubSpot, and Zoho, but also as a standalone solution." Read about our partnership and why #omnichannel messaging is changing the game: https://bit.ly/4cTMdDB #SMS #WhatsApp #contactcenter #CX
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We are proud to share that the 8x8 Professional Services organization has won a Silver Stevie® Award in the #Technology Team of the Year category and a Bronze Stevie® Award in the #CustomerService Team of the Year category in the 21st Annual International Business Awards®. Read more about these recognitions and 8x8’s #CX focus here: https://bit.ly/3zawhz5 The Stevie® Awards, Chuck Emmette #contactcenter #CPaaS #customerexperience #custserv
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Choosing the right #communications partner can make all the difference when it comes to the #customerexperiences your business is able to provide. It’s not just about having the right tools — It’s about choosing a software partner that truly helps you drive growth, enhance #CX, and streamline operations to achieve success. Here are things to look for in your organization's ideal #comms provider 👉 https://bit.ly/3Xp4WlX #CPaaS
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Immerse yourself in the innovation driving the future of contact centers and #customerexperiences at this year’s #ICMIccExpo in Orlando from October 21-24! 💡At booth #313, we can't wait to show you how 8x8's #AI-enabled #ContactCenter is helping businesses plan, manage, and optimize customer and employee experiences. Use the promo code "8X8400" for $400 off any conference pass. Register now and request an onsite meeting with our 8x8 team. We can't wait to see you at ICMI's #CCExpo! 👉 https://bit.ly/4gqnwBV Justin Robbins, Chrissy C., Duane Dyar #CC #CCaaS #CX
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According to a report from Qatalog and Cornell University’s Ellis Idea Lab, the average employee spends 36 minutes each day switching between tools and apps. ⏱️ See how a platform approach to #contactcenter and #unifiedcommunications improves productivity and reduces the time spent switching apps: https://bit.ly/3Xe4c2Y
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We get it, you're busy. So, we'll bring the knowledge to YOU to work at your own pace. Get to know 8x8 Work, the app that brings all of your essential business communications together in one place. Get started anytime with our self-guided, stress-free demo to explore 8x8 Work: https://bit.ly/3VUCiar #UCaaS #UC #CX #EX
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Myth: Artificial intelligence will replace human agents in the #contactcenter. Reality: #AI enhances experiences for both customers and employees by providing key insights, learnings, and personalized recommendations from the vast amount of data it can process. Learn more here about the full benefits of using AI to deliver exceptional #CX: https://bit.ly/3Te8K75 #AI #customerexperience #contactcenter #CX
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Despite the widespread adoption of #MicrosoftTeams, only about 6% of these users have an integrated phone number capable of placing calls through the Public Switched Telephone Network. 8x8 Phone App for Microsoft Teams offers a cost-effective and native calling experience, without the need for per-user Teams Phone licenses, desktop plugins, or additional software outside of #Teams. Learn more about this integration and the key questions to ask when comparing #PSTN calling solutions: https://bit.ly/3X1RIeK
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