Business problem: The need to automate actions based on specific events happening within a channel, such as Website Chat Started, Messenger Get Started, or Line Add a Friend events. Desired outcome: Enable the triggering of workflows when certain channel events occur, allowing for automated responses and actions. Support for the following: Get Started Event, Referral Event, Page Change Event, Postback Event Capture and utilize event data provided by the channel, including references and referral information. Optionally save event data as variables or store them in custom fields for long-term use. Use Cases: Capturing Facebook References for Identification purposes Enable Get Started Events To Trigger specific workflow Workaround: N/A