Sumer Tavadia

Sumer Tavadia

Manager Business Improvement at Westpac New Zealand Limited

Auckland, Auckland, New Zealand
957 followers 500+ connections

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About

Problem-solving has been my number one interest since childhood, from puzzle solving to doing my math homework on time. Over the years I have worked in various positions and various fields of work, Currently, I am working as an International Operations Consultant with Westpac New Zealand Limited, my duties are spread over a plethora of Wholesale Operations products ranging from international payments processing to fixed income trade settlements and debt market, liquidity related operations.

I have a passion for finding the cracks in processes in the businesses and also have the passion to improve processes. Continuous Improvement is the field that I feel is very important to the continual growth of a business and I try to align myself with it in my everyday work.

I have qualifications in the field of Information Technology as well as Media and Event Management. I love learning new things and hence I continuously keep improving my coding skills and incorporate them in my work by coding macros for processes. Data visualisation and analysis is one more thing that I am currently learning

When I am not working, you will see my fingers on the guitar more than my keyboard. Learning languages is something I keep doing on the go. I love going to the gym and playing football. Hiking and trail running is something I enjoy as well.

What are your interests? Do you share similar interests as mine? Feel free to connect with me and let me know!

Contributions

Activity

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Experience

  • Westpac New Zealand

    Westpac New Zealand

    6 years 3 months

    • Westpac New Zealand Graphic

      Manager Business Improvement - Enterprise Fulfilment Operations

      Westpac New Zealand

      - Present 2 years 4 months

      Auckland, New Zealand

      Responsible for Business Transformation and Improvement of current and newly onboarded processes across the Enterprise Operations unit.

      Identifying process vulnerabilities, suggesting remediation and implementing change is the prime focus to improve efficiency within the business unit to support internal and external stakeholders in a timely manner.

      Duties also include providing assistance to the Trades Operations team for the BankTrade application

      Similarly providing…

      Responsible for Business Transformation and Improvement of current and newly onboarded processes across the Enterprise Operations unit.

      Identifying process vulnerabilities, suggesting remediation and implementing change is the prime focus to improve efficiency within the business unit to support internal and external stakeholders in a timely manner.

      Duties also include providing assistance to the Trades Operations team for the BankTrade application

      Similarly providing assistance with SWIFT and payments-related support within the team and any escalations.

      Currently focusing on assisting with the Trade Lifecycle Management project implementation. Identifying defects and project-related escalations with Westpac's International Investigations team.

      Achievements:
      Recipient of the CEO Awards 2023

    • Westpac New Zealand Graphic

      Senior International Operations Consultant

      Westpac New Zealand

      - 1 year 2 months

      Auckland, New Zealand

      Team-wide training on various processes like fixed income trade
      settlements training as well as FX confirmations process transition from Wholesale
      Operations to Process Control Team

      Providing inputs for continuous improvement of Wholesale Operations processes as
      well as creating and validating process maps and documents

      Active involvement in SOX control testings and walkthroughs with 1st and 2nd line Risk teams
      Ensuring the processes completed by the consultants are…

      Team-wide training on various processes like fixed income trade
      settlements training as well as FX confirmations process transition from Wholesale
      Operations to Process Control Team

      Providing inputs for continuous improvement of Wholesale Operations processes as
      well as creating and validating process maps and documents

      Active involvement in SOX control testings and walkthroughs with 1st and 2nd line Risk teams
      Ensuring the processes completed by the consultants are accurate and of the topmost
      quality.

      A proactive approach to the periodic requirements to lead the Wholesale Operations Team

      Achievements:
      Monthly Legends Award November 2021 - Received for assisting with and settling multiple
      complex syndicated loans, also for successfully automating the Business Online Payment process for Fixed income trades settlements which mitigated the risk of input errors by operators which could directly impact the customers’ high-value payments.

      Monthly Legends Award February 2022 - Received for managing the Wholesale Operations
      Team while on BAU and successfully guiding the team through to achieve good month end
      outcomes.

    • Westpac New Zealand Limited Graphic

      International Operations Consultant

      Westpac New Zealand Limited

      - 3 years 3 months

      Auckland, New Zealand

      Responsible for Liquidity Operations for WNZL and Treasury Operations.

      Serviced Vostro accounts for various customers like JP Morgan, State Street, Toronto Dominion Bank and other international, local banks and customers.

      Ensuring and managing the Continuous Linked Settlement (CLS) payment processing via GPP, and contingency measures.

      Experienced in fixed income trade settlements, in-depth understanding of Midas and Murex trade lifecycles and settlements.

      WNZL and…

      Responsible for Liquidity Operations for WNZL and Treasury Operations.

      Serviced Vostro accounts for various customers like JP Morgan, State Street, Toronto Dominion Bank and other international, local banks and customers.

      Ensuring and managing the Continuous Linked Settlement (CLS) payment processing via GPP, and contingency measures.

      Experienced in fixed income trade settlements, in-depth understanding of Midas and Murex trade lifecycles and settlements.

      WNZL and WBC account investigations and coupon reconciliation in the TLM system.
      Process improvement and assessment - providing active solutions to the Wholesale Operations Team, including training on systems built as a part of this. Active involvement in operational and SOX control testing with Risk Management teams and external auditors

      Achievements:

      Spearheading the automation arm of NZIO - Autom8, assisting various teams across the NZIO with process improvement and automation
      Multiple processes were assessed and improved for the Wholesale Operations Team which required in-depth research and applying visual basic programming. This helped the team save time on processes that required manual effort.

      Monthly Legends Award August 2019 - Received for assisting various stakeholders across multiple teams to successfully process incoming/outgoing payment files due to a competitor bank’s payment system failure.

      Monthly Legends Award November 2020 - Received for managing and successfully settling a large transaction with the New Zealand Treasury, while managing the liquidity and constant engagement with multiple stakeholders across multiple teams.

  • Manager/Tutor

    Bali Guitar Academy

    - 2 years 6 months

    Bandra-West , Powai

    • My journey at Bali Guitar Academy began as a student and culminated in my role as a tutor and manager.

    • I was entrusted with the task of laying the groundwork for beginner students, guiding them through the fundamentals of guitar playing, from the correct way to hold the guitar to their first song performance.

    • I developed a specialization in Flamenco, with a focus on teaching rhythmic patterns such as the rumba and rasgueado.

    • I had the privilege of managing and…

    • My journey at Bali Guitar Academy began as a student and culminated in my role as a tutor and manager.

    • I was entrusted with the task of laying the groundwork for beginner students, guiding them through the fundamentals of guitar playing, from the correct way to hold the guitar to their first song performance.

    • I developed a specialization in Flamenco, with a focus on teaching rhythmic patterns such as the rumba and rasgueado.

    • I had the privilege of managing and performing at the annual Bali Guitar Academy Jam, a memorable event held on September 14, 2015.

  • The Chernin Group Graphic

    Digital Content Moderator

    The Chernin Group

    - 4 months

    khar

    • I had the privilege of moderating and managing the social media profiles of renowned Indian celebrities such as Amitabh Bachan, Sachin Tendulkar, Salman Khan, Priyanka Chopra, Ranveer Singh, Anushka Sharma, Arjun Kapoor, Ayushman Khurana, and Bhumi Pednekar.

    • I was entrusted with the responsibility of capturing and managing digital coverage for the movie “Bajirao Mastani”, featuring Ranveer Singh and Deepika Padukone.

    • I was the initiator of Anushka Sharma’s “Pawsitive”…

    • I had the privilege of moderating and managing the social media profiles of renowned Indian celebrities such as Amitabh Bachan, Sachin Tendulkar, Salman Khan, Priyanka Chopra, Ranveer Singh, Anushka Sharma, Arjun Kapoor, Ayushman Khurana, and Bhumi Pednekar.

    • I was entrusted with the responsibility of capturing and managing digital coverage for the movie “Bajirao Mastani”, featuring Ranveer Singh and Deepika Padukone.

    • I was the initiator of Anushka Sharma’s “Pawsitive” Campaign, which aimed to raise awareness about the adverse effects of firecrackers on animals.

    • I contributed to the #5YearsOfRanveerSingh video production, where my primary role was to conduct initial research and lay the groundwork for the script.

    • I managed the social media platforms and campaigns for Arjun Kapoor’s “Khataron Ke Khiladi”.

    • I moderated Bhumi Pednekar’s #LoseItLikeBhumi Campaign.

    • I assisted Ayushman Khurana with a voiceover for a telecom company at Yash Raj Studios.

    • I led the initial copywriting work for Sachin Tendulkar and Shane Warne’s ESPN Facebook Q&A with fans.

  • Tomorrowland Graphic

    Creative Assistant - Production Crew

    Tomorrowland

    - 1 month

    Mumbai Area, India

    • Tomorrowland, the world’s premier electronic dance music festival, was held in Belgium from July 24 to 26. This year, EDM enthusiasts in India and Mexico City had the opportunity to experience the exhilaration, energy, and live music via a live satellite link.

    • On July 25, Tomorrowland 2015 expanded its reach by hosting live events in Mumbai and Mexico City as part of its Unite: The Mirror to Tomorrowland initiative.

    • Embracing the concept of Unite, Tomorrowland aimed to…

    • Tomorrowland, the world’s premier electronic dance music festival, was held in Belgium from July 24 to 26. This year, EDM enthusiasts in India and Mexico City had the opportunity to experience the exhilaration, energy, and live music via a live satellite link.

    • On July 25, Tomorrowland 2015 expanded its reach by hosting live events in Mumbai and Mexico City as part of its Unite: The Mirror to Tomorrowland initiative.

    • Embracing the concept of Unite, Tomorrowland aimed to connect Belgium with the rest of the world. During the 11th edition of Tomorrowland, a satellite link was established from Boom, Belgium to two other continents: Latin America and Asia. My key responsibility was to assist in the setup of the main stage and décor for the event.

  • C.L.A.I.M.S Pvt. Ltd Graphic

    IT Consultant

    C.L.A.I.M.S Pvt. Ltd

    - 1 year 11 months

    Mumbai Area, India

  • CROSSWORD BOOK STORES Graphic

    Customer Service Executive

    CROSSWORD BOOK STORES

    - 1 year 1 month

    Bandra-West

    • Served as a Customer Service Executive, overseeing the Children’s Books, Food/Recipe Books, and Stationery sections.

    • Operated at the Information Desk, providing customer assistance and ensuring effective communication.

Education

  • Unitec Graphic

    Unitec Institute of Technology

    Postgraduation in Computing Computing

    -

    Papers Done:

    • Enterprise Network Information Security Management
    • Cybersecurity and Cloud Computing
    • Adaptive Business Intelligence
    • Machine Learning
    • Research Methods
    • Internet of Things
    • Web-Based Systems

  • Indian School Of Media

    Post-Graduation in Media and Event Management Media and Event Management

    -

  • St. Andrew's College of Arts, Science and Commerce Graphic

    St. Andrew's College of Arts Commerce and Science

    Bachelor of Science Information Technology Distinction

    -

    Activities and Societies: Science Exhibitions, Basketball, Guitar, Drama, Web Designing, Singing

    Papers Done:

    • Microprocessors and Microcontrollers
    • Data Communication and Network Standards
    • Database Management Systems
    • Applied Mathematics
    • Web Technologies
    • Electronics and Communication Technology
    • Introduction to C++ programming
    • Fundamentals of Digital Computing
    • Applied Mathematics - I
    • Professional Communication skills
    • Embedded Systems
    • Quantitative Techniques
    • Java and Data Structures
    • Multimedia
    • Software…

    Papers Done:

    • Microprocessors and Microcontrollers
    • Data Communication and Network Standards
    • Database Management Systems
    • Applied Mathematics
    • Web Technologies
    • Electronics and Communication Technology
    • Introduction to C++ programming
    • Fundamentals of Digital Computing
    • Applied Mathematics - I
    • Professional Communication skills
    • Embedded Systems
    • Quantitative Techniques
    • Java and Data Structures
    • Multimedia
    • Software Engineering
    • Modern Operating Systems
    • Object-Oriented Programming with C++
    • Advanced SQL
    • Computer Graphics
    • Logic and Discrete Mathematics
    • Network Security
    • Linux Administration
    • Advanced Java
    • Software Testing
    • ASP .Net with C#
    • Internet Technology
    • Project Management
    • Data Warehousing
    • IPR and Cyber Laws

  • St.Anne's High School,Pali Hill,Bandra.

    -

    -

    Activities and Societies: Science Exhibitions,Debates,Elocution,Dramatics,Singing

Licenses & Certifications

Volunteer Experience

  • SOSVA Graphic

    Drama Teacher

    SOSVA

    - 4 months

    Education

Courses

  • B.Sc Information Technology

    -

  • Postgraduate Diploma In Computing

    -

  • Postgraduate Diploma In Media and Events

    -

Test Scores

  • PTE Academic

    Score: 85

    Secured an overall score of 85/90 which compared to IELTS is 8.5 and TOEFL is 120.

Languages

  • English

    -

  • Hindi

    -

  • Marathi

    -

  • Gujarati

    -

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