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Mahbubur Rahim

Monash University, Faculty of IT, Faculty Member

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Dr Rahim is a Senior Lecturer at the Faculty of Information Technology, Monash University, Australia. His areas of research interests include e-commerce, sustainability, social media use in organisations, and e-government. He has over 70 research papers and has a google scholar index: 1073. He supervises several PhD students in the areas of ERP and e-government.

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Papers by Mahbubur Rahim

How experience affects technology acceptance: A quest for ICT development strategies in Bangladesh

A Taxonomy of Motives for Understanding Business Intelligence Systems Implemention.

The Role of Organizational Motivations in Information Systems Implementation

UNDERSTANDING ADOPTION AND IMPACT OF B2E E-BUSINESS SYSTEMS: LESSONS LEARNED FROM THE EXPERIENCE OF AN AUSTRALIAN UNIVERSITY

ANALYSING EMPLOYEE CHARACTERISTICS AND THEIR PERCEPTIONS ABOUT E-PROCUREMENT SYSTEMS’ BENEFITS IN THE AUSTRALIAN LOCAL GOVERNMENT CONTEXT: INNOVATION ADOPTION PERSPECTIVE

VICTORIAN SMES’ PERCEPTIONS TOWARDS IT STRATEGY FRAMEWORKS USE, BENEFITS AND BARRIERS: IMPLICATIONS FOR E-BUSINESS

IDENTIFYING FACILITATORS AND CHALLENGES FOR IT ADOPTION AT A LOCAL MALAYSIAN RETAIL COMPANY: THE IT MANAGEMENT PERSPECTIVE

A Qualitative Evaluation of an Instrument To Measure Organisational Motivations for Inter-Organisational Systems Adoption

Development of a Model to Understand How Consultants Manage Conflicts during ERP Post-implementation Change Process: A Dialectic Perspective

Exploring ERP post-implementation modifications and their influence on business process outcomes: a theory driven model

A Taxonomy of IT Usage to Support the Implementation of Environmental Sustainable Supply Chain Management Practices

User Intentions of Downloading Games on Mobile Phones: An Empirical Evaluation using Consumption Value Model

Understanding IOS Implementation Process in an Automotive Manufacturing

Business to Employee (B2E) E-Business Model: Service to Employees or Organisational Management

Use of Persuasive Technology to Change End Users' IT Security Aware Behaviour: A Pilot Study

A New Framework for B2E Portal Development

Rapid changes in the Internet technology present businesses with significant challenges and oppor... more Rapid changes in the Internet technology present businesses with significant challenges and opportunities. Having made major investment on B2B and B2C aspect of e-business, businesses are now looking to adopt B2E portal technology to improve organisational effectiveness and employee moral. However, the lack of a suitable framework may seriously impede B2E portals implementation, and as a result, businesses may not

How experience affects technology acceptance: A quest for ICT development strategies in Bangladesh

Despite an increasing amount of initiatives and policy priorities remain in Bangladesh for ICT de... more Despite an increasing amount of initiatives and policy priorities remain in Bangladesh for ICT development and establishing an e-based society by 2021, lower level of internet penetration made the whole initiatives inconclusive although there are enormous potentials. This study attempts to examine individuals' intention and actual internet usage behaviour applying an extended version of technology acceptance model (TAM). A descriptive research design was administered in explaining the joint impact of the study constructs. Structural equation modeling approach was used with the data collected from 291 individuals in Bangladesh through a questionnaire survey. The proposed model was first measured through factor loadings, composite reliability and the constructs correlation for convergent and discriminant validity. The structural model estimation results show that experience has direct significant relation with perceive ease of use, intention and actual behaviour and indirect relation with perceived usefulness through perceived ease of use. On the other hand, perceive usefulness has direct effects on intention while perceived ease of use doesn't but indirectly related through perceived usefulness. The path analysis furthered the significant effects of intention on actual internet usage behaviour in Bangladesh. The study concludes with implications.

Customer Satisfaction with Internet Banking in Brunei Darussalam: Evaluating the Role of Demographic Factors

ABSTRACT The pioneering study highlights the online banking customers&#39; satisfaction and i... more ABSTRACT The pioneering study highlights the online banking customers&#39; satisfaction and investigates the demographic factors that are significant predictors in assessing online banking customers&#39; satisfaction in Brunei Darussalam. The study uses a survey approach methodology of four hundred customers of the four major banks in Brunei Darussalam. Data from the individual customers confirms that 31% of them are using Internet banking and 46% of the respondents are satisfied with Internet banking. Factors such as income level, Internet experience, age and educational level are significant determinants of overall satisfaction with online banking. However, gender has no impact in determining the overall satisfaction. The model tested with hierarchical regression analysis has a good fit with 66% of variance being explained by all the independent variables towards the customers&#39; satisfaction. Based upon the results some recommendations were made.

Understanding the Behavioral Determinants of M-Banking Adoption: Bruneian Perspectives

Factors Affecting Internet Adoption among Academics of Technical Colleges in Brunei Darussalam

How experience affects technology acceptance: A quest for ICT development strategies in Bangladesh

A Taxonomy of Motives for Understanding Business Intelligence Systems Implemention.

The Role of Organizational Motivations in Information Systems Implementation

UNDERSTANDING ADOPTION AND IMPACT OF B2E E-BUSINESS SYSTEMS: LESSONS LEARNED FROM THE EXPERIENCE OF AN AUSTRALIAN UNIVERSITY

ANALYSING EMPLOYEE CHARACTERISTICS AND THEIR PERCEPTIONS ABOUT E-PROCUREMENT SYSTEMS’ BENEFITS IN THE AUSTRALIAN LOCAL GOVERNMENT CONTEXT: INNOVATION ADOPTION PERSPECTIVE

VICTORIAN SMES’ PERCEPTIONS TOWARDS IT STRATEGY FRAMEWORKS USE, BENEFITS AND BARRIERS: IMPLICATIONS FOR E-BUSINESS

IDENTIFYING FACILITATORS AND CHALLENGES FOR IT ADOPTION AT A LOCAL MALAYSIAN RETAIL COMPANY: THE IT MANAGEMENT PERSPECTIVE

A Qualitative Evaluation of an Instrument To Measure Organisational Motivations for Inter-Organisational Systems Adoption

Development of a Model to Understand How Consultants Manage Conflicts during ERP Post-implementation Change Process: A Dialectic Perspective

Exploring ERP post-implementation modifications and their influence on business process outcomes: a theory driven model

A Taxonomy of IT Usage to Support the Implementation of Environmental Sustainable Supply Chain Management Practices

User Intentions of Downloading Games on Mobile Phones: An Empirical Evaluation using Consumption Value Model

Understanding IOS Implementation Process in an Automotive Manufacturing

Business to Employee (B2E) E-Business Model: Service to Employees or Organisational Management

Use of Persuasive Technology to Change End Users' IT Security Aware Behaviour: A Pilot Study

A New Framework for B2E Portal Development

Rapid changes in the Internet technology present businesses with significant challenges and oppor... more Rapid changes in the Internet technology present businesses with significant challenges and opportunities. Having made major investment on B2B and B2C aspect of e-business, businesses are now looking to adopt B2E portal technology to improve organisational effectiveness and employee moral. However, the lack of a suitable framework may seriously impede B2E portals implementation, and as a result, businesses may not

How experience affects technology acceptance: A quest for ICT development strategies in Bangladesh

Despite an increasing amount of initiatives and policy priorities remain in Bangladesh for ICT de... more Despite an increasing amount of initiatives and policy priorities remain in Bangladesh for ICT development and establishing an e-based society by 2021, lower level of internet penetration made the whole initiatives inconclusive although there are enormous potentials. This study attempts to examine individuals' intention and actual internet usage behaviour applying an extended version of technology acceptance model (TAM). A descriptive research design was administered in explaining the joint impact of the study constructs. Structural equation modeling approach was used with the data collected from 291 individuals in Bangladesh through a questionnaire survey. The proposed model was first measured through factor loadings, composite reliability and the constructs correlation for convergent and discriminant validity. The structural model estimation results show that experience has direct significant relation with perceive ease of use, intention and actual behaviour and indirect relation with perceived usefulness through perceived ease of use. On the other hand, perceive usefulness has direct effects on intention while perceived ease of use doesn't but indirectly related through perceived usefulness. The path analysis furthered the significant effects of intention on actual internet usage behaviour in Bangladesh. The study concludes with implications.

Customer Satisfaction with Internet Banking in Brunei Darussalam: Evaluating the Role of Demographic Factors

ABSTRACT The pioneering study highlights the online banking customers&#39; satisfaction and i... more ABSTRACT The pioneering study highlights the online banking customers&#39; satisfaction and investigates the demographic factors that are significant predictors in assessing online banking customers&#39; satisfaction in Brunei Darussalam. The study uses a survey approach methodology of four hundred customers of the four major banks in Brunei Darussalam. Data from the individual customers confirms that 31% of them are using Internet banking and 46% of the respondents are satisfied with Internet banking. Factors such as income level, Internet experience, age and educational level are significant determinants of overall satisfaction with online banking. However, gender has no impact in determining the overall satisfaction. The model tested with hierarchical regression analysis has a good fit with 66% of variance being explained by all the independent variables towards the customers&#39; satisfaction. Based upon the results some recommendations were made.

Understanding the Behavioral Determinants of M-Banking Adoption: Bruneian Perspectives

Factors Affecting Internet Adoption among Academics of Technical Colleges in Brunei Darussalam