Remote vendor support can be a valuable tool for troubleshooting and resolving technical issues. However, it also introduces potential risks if not handled securely. To assist you in utilizing remote support options while safeguarding your system, we have outlined four approaches below. Each approach is detailed in its respective section to guide you through the…Continue Reading Remote Vendor Support Options: Overview, Risks and Mitigation
Remote Vendor Support Option – Recorded Teams Call
Remote vendor support plays a crucial role in ensuring efficient problem resolution and guidance without the need for physical presence. Utilizing tools like Microsoft Teams enhances collaboration, allowing users to connect with vendors seamlessly. Recorded Teams Call:One effective remote support option is hosting a recorded Microsoft Teams call. This enables users to receive step-by-step assistance,…Continue Reading Remote Vendor Support Option – Recorded Teams Call
What kind of technical support does S&T offer?
Here at S&T, a lot of the work done revolves around technology. Each and everyday students and staff log on to complete their various tasks for the day, but what do you do if something goes wrong with your computer? Who do you contact for any form of technical assistance? Luckily, we have a wonderful…Continue Reading What kind of technical support does S&T offer?
Do I have to worry about IT taking my computer without telling me?
Our commitment to you. As a general rule, Information Technology (IT) staff will not come and take your computer, especially without you knowing. There are a few situations where IT may have to take your computer, but we will make every effort to inform you about the situation, recover your data if possible, and provide…Continue Reading Do I have to worry about IT taking my computer without telling me?